services - Publications - Faculty & Research

23 Jan 2020
Research & Ideas

Businesses Need a 'Catalyst' to Make CSR Practices Stick

Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details

Keywords: by Michael Blanding

Mark H. McCormack

McCormack was considered a pioneer in sports marketing. He worked with individual athletes to secure lucrative endorsements including Arnold Palmer, Wayne Gretzky, Monica Seles and Tiger Woods. McCormack also worked with a number of sporting events to develop corporate... View Details

Keywords: Services

01 Jun 1998
News

Devtosh Khare

markets and economic trends in the region and to make some contacts with India's business leaders," he explains. "Then I'll be ready to go out on my own." He believes that India's service sector offers the most exciting business... View Details

Keywords: Orna Feldman photograph by Webb Chappell

01 Jun 2001
News

Merrill Lynch's Stan O'Neal

and continuing to improve the quality of service provided. “We have a tremendously successful organization with a legacy of winning. The challenge is to continue to evolve and adapt to the new realities of the marketplace.” O’Neal cites... View Details

Keywords: Susan Young; Merrill Lynch; Personal Services; Personal Services; Personal Services; Personal Services

01 Jun 2011
News

Mr. Start-Up

is reaching lots of people a primary motivation? I want to build products that people love. I’m a capitalist at heart: I believe entrepreneurs who create useful products or services are contributing something of benefit to society.... View Details

Keywords: Deborah Blagg; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

Web

FAQs | Social Enterprise | Harvard Business School

support. Another outside program to consider for repayment of loans is the Public Service Loan Forgiveness Program for holders of US Federal Aid. I'm participating in the Public Service Cancellation program... View Details

11 Nov 2021
Blog Post

ZONE DEFENSE: These self-driving, AI-powered drones do recon so soldiers don’t have to

missions in which Shield AI’s technology has been deployed, he says that it is being used in “indoor-clearance” situations, which are some of the most harrowing missions that troops can face. According to the Department of Defense, US special forces make up just 3... View Details

21 Dec 2015
Op-Ed

Without Immigrants, We Wouldn't Have Google

mail. Their idea became Hotmail, the world’s first free web-based email service and the first electronic mail for tens of millions of users. While it was only a promise, the parties struck a deal less than 48 hours after they first met.... View Details

Keywords: by Shane Greenstein; Information Technology

01 Aug 2002
News

Class Day & Commencement

those boundaries forward into exciting new areas,” he said. “In the years ahead, corporate leaders will be recognized not only for the quality of their company's products and services but also for their willingness to tackle some of the... View Details

25 Jun 2014
News

An International Perspective

School “opened my eyes to a whole new spectrum of opportunities” in the field of financing and building entrepreneurial energy services companies. His most recent focus as managing director at Houston-based SCF Partners is the development... View Details

March 2002 (Revised May 2003)
Case

Supply Chain Close-Up: The Video Vault

By: V.G. Narayanan and Lisa Brem

The owners of the Video Vault struggle to determine the optimal stocking levels of home videos in an industry fraught with new technology, new pricing paradigms, and stiff competitive pressure from large national chains. Teaching Purpose: To demonstrate the role of... View Details

Keywords: Supply Chain Management; Competition; Motivation and Incentives; Price; Technological Innovation; Service Delivery; Entertainment and Recreation Industry

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March 1996 (Revised January 1997)
Case

America Online: Using Information Technology to Better Serve the Customer

By: James I. Cash Jr. and Judy E. Stahl

Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details

Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry

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Fast Answer

FIELD Global Immersion Resources: Kenya

concepts such as strategy, business models, new product or service development, retail trends, etc. CultureGrams: Republic of Kenya Useful for: Country profile with focus on culture and customs View Details

30 Aug 2021
News

One and the Same

working for McKinsey in London and New York; most recently, she served as MP for the Victorian Parliament from 2006 to 2020, in addition to roles as Victoria’s Minister for Mental Health and Community Services and Minister for Women’s... View Details

Keywords: wage gap; COVID; women; equality; leadership

08 Mar 2017
News

A Steady Voice in Difficult Times

school were probably the courses that focused on managing people. So when I left the business school and ended up in the financial services business, and was managing people, one of the things that I tried very hard to do was to really... View Details

01 Jun 1999
News

Sixth Annual Cyberposium an SRO Success

Fiorina, group president of the global service provider business at Lucent Technologies. Her address was followed by "Attackers vs. Defenders: The New Media Wars," a panel featuring leaders of major Internet-related companies - such as... View Details

01 Sep 2003
News

Alumni Navigator Takes Off

Now our alumni can tap into this network much more easily and effectively.” The Alumni Navigator is the latest in a series of enhancements to the on-line services available to the alumni community. Plans are set for additional... View Details

Keywords: Educational Services; Educational Services

05 Feb 2013
First Look

First Look: Feb. 5

their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants' future trajectories through boosting future... View Details

Keywords: Sean Silverthorne

09 Jan 2018
First Look

First Look at New Research and Ideas, January 9, 2018

Aversion in Queues By: Buell, Ryan W. Abstract—This paper investigates whether people exhibit last place aversion in queues and its implications for their experiences and behaviors in service environments. An observational analysis of... View Details