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  • Research Summary

Understanding Customers

In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details
  • July 1996 (Revised August 2024)
  • Case

Innovative Opportunities to Manage Health Care Delivery

By: Regina E. Herzlinger and D. Scott Lurding
The purpose of this case is: To familiarize the students with the changing landscape of health care delivery, through chains of retail medical centers and those offering value-based care (VBC).

To discuss fundamental managerial decisions about their... View Details
Keywords: Managed Care; Capitation; Strategy
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    Amy W. Schulman

    Amy W. Schulman is an accomplished business leader, widely recognized for growing and stabilizing global businesses, commitment to people, strategic judgment, and efforts to advance women and promote inclusive workplace cultures.

    Ms. Schulman joined Harvard... View Details

    • September 2020 (Revised June 2021)
    • Case

    Algramo

    By: Michael Chu, Monica Silva and Mariana Cal
    Founded in 2013 by José Manuel Moller in Chile, Algramo first became known for addressing the “poverty tax” (the surcharge paid by lower income families for staples sold in smaller sizes) through specially-designed dispensers in low-income neighborhood grocery stores... View Details
    Keywords: Packaging-as-a-wallet; Plastic Waste; Business At The Base Of The Pyramid; Reusable Packaging; Alliances With FMCGs To Meet ESG Goals; Social Entrepreneurship; Environmental Sustainability; Strategy; Value Creation; Goals and Objectives; Business Model; Consumer Products Industry; Latin America; South America; Chile
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    • Article

    Mission-Driven Governance

    By: Raymond Fisman, Rakesh Khurana and Edward Martenson

    The purpose of this paper is to provide a useful, easily applied theory of governance performance. The existing model is fundamentally adversarial, rooted in the paradigm of principal-agent conflict. At its base is an image of governance as a never-ending struggle... View Details

    Keywords: Corporate Governance; Governing and Advisory Boards; Knowledge Management; Standards; Mission and Purpose; Organizational Change and Adaptation; Performance Effectiveness; Performance Evaluation
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    • 2011
    • Book

    Detour: My Unexpected, Amazing, Life Changing Journey With OnStar

    By: Chet Huber
    Detour is the story behind the launch of OnStar’s now well known blue button, as told through the eyes of its founder and CEO of over fourteen years, Chet Huber. It’s a personal narrative that describes the events that led up to General Motors’ unexpected choice... View Details
    Keywords: General Motors; OnStar; Technological Innovation; Business Startups; Transportation; Safety; Personal Development and Career; Creativity; Success; Business History; Auto Industry
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    • Research Summary

    Overview

    By: Ayelet Israeli
    Professor Israeli utilizes econometric methods and field experiments to study data driven decision making in marketing context. Her research focuses on data-driven marketing, with an emphasis on how businesses can leverage their own data, customer data, and market data... View Details
    Keywords: Channel Management; Pricing; Pricing Policies; Online Marketing; E-commerce; Analytics; Econometrics; Field Experiments; Data Analytics; Artificial Intelligence; Value Of Data
    • 19 Aug 2009
    • Working Paper Summaries

    The Optimal Taxation of Height: A Case Study of Utilitarian Income Redistribution

    Keywords: by N. Gregory Mankiw & Matthew Weinzierl
    • Research Summary

    The Toyota Production System: Rules for Activity, Connection, and Pathway Design and Improvement

    Researchers have established that Toyota enjoys advantages in cost, quality, lead time, and flexibility when compared to its competitors in automobile assembly. Differences in generating value have been attributed to differences between the Toyota Production System... View Details

    • Article

    Assessing the Food and Drug Administration's Risk-Based Framework for Software Precertification with Top Health Apps in the United States: Quality Improvement Study

    By: Noy Alon, Ariel Dora Stern and John Torous
    BACKGROUND: As the development of mobile health apps continues to accelerate, the need to implement a framework that can standardize categorizing these apps to allow for efficient, yet robust regulation grows. However, regulators and researchers are faced with numerous... View Details
    Keywords: Mobile Health; Smartphone; Food And Drug Administration; Risk-based Framework; Health Care and Treatment; Mobile and Wireless Technology; Applications and Software; Framework
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    • TeachingInterests

    Managing the Future of Work (MBA Education—Elective Curriculum)

    By: Christopher T. Stanton

    The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts.  HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

    • Research Summary

    Overview

    Inside the State: Bureaucratic Norms and Primary Education in Rural India (Book manuscript in progress)

    When and how do poor democracies implement primary education effectively? India has earned accolades for its robust democracy. Yet the state’s historic... View Details
    Keywords: Education Reform; Bureaucracy; Policy Implementation; India
    • 01 Oct 2009
    • Working Paper Summaries

    Systemic Risk and the Refinancing Ratchet Effect

    Keywords: by Amir E. Khandani, Andrew W. Lo & Robert C. Merton; Construction; Real Estate
    • Person Page

    Full Biography

    By: Rohit Deshpande

    Rohit Deshpandé is Sebastian S. Kresge Professor of Marketing at Harvard Business Schoolwhere he currently teaches in the Owner/President Management Program and in other executive education offerings. He has also taught global branding, international marketing, and... View Details

    • 21 Sep 2016
    • HBS Seminar

    Catherine Tucker, MIT Sloan School of Management

    • 2019
    • Working Paper

    Rehabilitating Corporate Purpose

    By: Malcolm S. Salter
    In this paper, I address how the ascendance of the theory of shareholder value maximization into the central consciousness of public corporations and its canonization as the only legitimate expression of corporate purpose has contributed to both a widening breach... View Details
    Keywords: Capitalism; Justice; Corporate Purpose; Shareholder Value Maximization; Ethical Reciprocity; Economic Systems; Business Ventures; Mission and Purpose; Ethics; Corporate Social Responsibility and Impact
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    • TeachingInterests

    Managing Human Capital

    By: Ethan S. Bernstein

    The Managing Human Capital course has been specifically designed to teach practical skills for the future general manager (not just the human resource practitioner) who seeks to manage both other people and her or his own career with optimal... View Details

    • 18 Oct 2013
    • Working Paper Summaries

    Monetary Policy Drivers of Bond and Equity Risks

    Keywords: by John Y. Campbell, Carolin E. Pflueger & Luis M. Viceira
    • 09 Sep 2009
    • Working Paper Summaries

    Perspectives from the Boardroom--2009

    Keywords: by Jay W. Lorsch, Joseph L. Bower, Clayton S. Rose & Suraj Srinivasan
    • 01 Jan 2014
    • News

    To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School