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  • 19 Dec 2008
  • News

WHBS, 820 on Your Dial

case discussions by faculty, “Job Market,” “Mystery Melody” (an audience call-in program), and such services as weather forecasts and the morning menus at Kresge. Students had their own disk-jockey programs of pop, folk, and classical... View Details
Keywords: Keith Larson; Educational Services; Educational Services; Educational Services; Educational Services
  • 18 May 2015
  • News

The First Five Years: Rena Xu (MBA 2014, MD 2014)

of the job? “The best parts have been the relationships—with patients, and with peers. As residents we rotate onto different services each month, but the bonds that we form with our patients are real, and the sense of investment in their... View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services
  • 05 May 2015
  • News

Alumni in London Connect Around a ‘Vision’ for the New HBS

Scott D. Malkin (MBA 1983), vice chair for Europe and a member of the Global Leaders Circle delivered remarks at The HBS Campaign London Regional Event, May 5, 2015. Alumni and friends of Harvard Business School from across Great Britain gathered in London on May 5,... View Details
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

customer experience faces cutbacks, what services get chopped? Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 17 Dec 2018
  • Blog Post

Thinking of Joining a Board? Christiana Smith Shi (MBA 1986) Shares Her Experience

and enjoying board service on a mix of consumer-related boards. Can you describe your experience joining your first board? I didn't know it at the time, but the way I joined my first board was very typical, which was a referral through a... View Details
  • 01 Jun 2007
  • News

Power Trip

least four consecutive years of top financial performance or have led a business or service that changed the way people live and work. Our previous book, In Their Time: The Greatest Business Leaders of the Twentieth Century, shows that... View Details
Keywords: Deborah Blagg; Educational Services; Educational Services
  • Web

Physical Disabilities & Learning Differences | MBA

Physical Disabilities & Learning Differences Support Services Justin Ernest MBA 2019 "It's my hope that by raising my hand in an Aldrich classroom, I am promoting awareness for stutterers everywhere." Lindsay Rosenblum MBA 2019 "I finally... View Details
  • April 2009 (Revised May 2010)
  • Case

Partners In Health: HIV Care in Rwanda

By: Michael E. Porter, Scott S. Lee, Joseph Rhatigan and Jim Yong Kim
In 2005, Partners in Health (PIH) was invited by the Rwandan Ministry of Health to assume responsibility for the management of public health care in two rural districts in Eastern Rwanda and create an HIV treatment program at these sites. PIH successfully implemented a... View Details
Keywords: Developing Countries and Economies; Health Care and Treatment; Health Testing and Trials; Medical Specialties; Service Delivery; Nonprofit Organizations; Expansion; Health Industry; Rwanda
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  • November 2000 (Revised May 2002)
  • Case

FleetBoston Financial: Online Banking

By: Frances X. Frei and Hanna Rodriguez-Farrar
As the ninth largest bank holding company in the United States in 2000, FleetBoston Financial Corp. provided a myriad of financial services, including retail banking, loan origination, and brokerage accounts. This case explores how FleetBoston responded to the Internet... View Details
Keywords: Business Model; Borrowing and Debt; Cost Management; Banks and Banking; Consumer Behavior; Service Operations; Competition; Online Technology; Banking Industry; United States
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  • Fast Answer

Entrepreneurial Marketing

service desk, or chat with us any time during service hours. Databases: View Details
  • Web

Hours | Baker Library

Hours Service Desk - Stamps Reading Room Check out materials, ask questions about library services, and get research assistance in the Stamps Reading Room on the third floor. Note: Research assistance is not available on Sundays. Study... View Details
  • Profile

Andrew Kletzing

see an alternative point of view. In turn, they've impressed me by the quality of their thinking. My sectionmates force me to perform at a higher level." Continued service to country For his summer internship, Andrew will join... View Details
  • 01 Dec 2007
  • News

Hi-Ho, Hi-Ho

internship experiences and recruitment; and industry-specific panels featuring various firms that offer more information about different career paths and the recruiting process in that field. “We wanted to ensure that students have a chance to explore all their... View Details
  • July 2011
  • Teaching Note

Weber Shandwick: The Client Relationship Leader Program (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 408077. View Details
Keywords: Service Delivery; Organizational Structure; Groups and Teams; Employees; Growth and Development; Situation or Environment; Consolidation; Acquisition; Digital Platforms; Blogs; Social and Collaborative Networks; Internet and the Web; Public Relations Industry
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  • 03 Mar 2015
  • First Look

First Look: March 3

that covers all the procedures, tests, drugs, devices, and services involved in inpatient, outpatient, and rehabilitative care for a patient's medical condition. For chronic conditions and primary care, a bundled payment is a single... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2009
  • What Do You Think?

Why Can’t Americans Get Health Care Right?

above are numerous in a channel that includes, in your comments, food and tobacco producers of unhealthy products (Christy Hitchens, Tom Dolembo); lifestyle equipment and service providers; developers and manufacturers of high-cost... View Details
Keywords: by Jim Heskett; Health
  • 01 Sep 2020
  • News

Good Odds

pounds of food that had been prepared for customers in the catering, hotel, travel, and restaurant industries got stuck in the supply chain when the world seized up. That’s when Philip Behn (MBA 2005), CEO of Imperfect Foods, jumped into recovery mode. An online... View Details
Keywords: Jen McFarland Flint; food industry; Food Manufacturing; Manufacturing

    Rudina Seseri

    Rudina Seseri is Founder and Managing Partner of Glasswing Ventures, leading the firm’s investments in Artificial Intelligence (AI) enabled enterprise software as a service (SaaS), cloud, Information Technology (IT) software, and vertical... View Details
    Keywords: Software/App;#75;#Venture Capital
    • Profile

    Zach Clayton

    involved in politics. "By college, I was eager to work with candidates in a more structured way," he says. That desire led to two business enterprises: The Resources Group, a public affairs organization, and New Media Campaigns, a company with web tools and... View Details
    • Blog

    How We Are Keeping HBS—and Our Program Participants—Healthy

    University Health Service has implemented comprehensive procedures for case investigation and contact tracing. We have also stepped up cleaning protocols and upgraded ventilation systems to improve airflow. In addition, we've tapped into... View Details