Publications

May 2010 (Revised November 2012)
Case

The Smart Grid

By: Rebecca Henderson, Noel Maurer and Catherine Ross

The development of the smart grid—the integration of traditional elements of energy transmission and delivery with information technology—heralds a new era in the power industry. Many new business opportunities will be created as the smart grid gets developed. What... View Details

Keywords: Energy; Innovation Strategy; Technological Innovation; Problems and Challenges; Growth and Development; Information Technology; Strategy; Energy Industry

January 2003 (Revised August 2005)
Case

CareGroup

By: F. Warren McFarlan and Robert D. Austin

Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they... View Details

Keywords: Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry

01 Jun 2020
News

Prognosis

patients than any other hospital in the state—to bend without breaking under the pressure of the pandemic. Professor Robert Huckman is an economist and health care researcher who serves as unit head for Technology and Operations... View Details

Keywords: Jen McFarland Flint; COVID-19; Hospitals; Health, Social Assistance

25 May 2021
Blog Post

Aisha Fatima Dozie is Igniting Confidence as the Founder of Bossy Cosmetics

investment banking at Goldman Sachs, and she wanted to continue building her career in business. She also had a yearning to uncover her passion, and so exposure to different industries and business challenges through the case study method... View Details

28 Mar 2023
Blog Post

Novo Nordisk

bioavailability. When asked if Novo Nordisk thinks there could be developments to advance NovoNorm to a point of overtaking all direct injection delivery methods to eliminate the syringes that become waste after being used, our site host responded that the View Details

27 Oct 2011
Research & Ideas

Horrible Boss Workarounds

probably exceed their job descriptions. Not only is this attitude demoralizing for employees, but it discourages collaboration and idea sharing as well. For example, "there was one CEO of a company in the IT industry who kept... View Details

Keywords: by Carmen Nobel

12 Oct 1999
Research & Ideas

Porter’s Perspective: Competing in the Global Economy

you decide to put together this collection of articles? Porter: In retrospect, my work divides into three major areas. The first has to do with how firms compete in industries and gain competitive advantage. The next focuses on locations... View Details

Keywords: Re: Michael E. Porter

18 Feb 2021
Blog Post

SIPs in 2021

experience with skin tone-matching technology and samples; CareTech (Vivek Agrawal, Felicia Hanitio, and Mili Sanwalka), a personalized learning platform for domestic care workers; and Space Factory (Conan Cooper, Cyrus Hessabi, Malory... View Details

March 1998
Case

Launch

By: Jeffrey F. Rayport

Launch has developed an entertainment publication on CD-ROM with 240,000 subscribers and has recently introduced an on-line entertainment product (www.mylaunch.com) to complement the CD-ROM. Deals with multiple-channel delivery and platform selection and branding on... View Details

Keywords: Digital Platforms; Internet and the Web; Distribution Channels; Information Publishing; Brands and Branding; Entertainment and Recreation Industry; Entertainment and Recreation Industry

01 Dec 2006
News

HBS Honors Four Alumni

former chairman of London-based Apax Partners, one of the world’s leading venture-capital and private-equity firms, Ronnie Cohen and his parents emigrated, with virtually no possessions, to England from Egypt in 1956. Often said to be the father of the venture-capital... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Oct 2001
News

A Janus-Faced Reflection

wake up to find oneself deeply enmeshed in a large company, a parent or a dog owner, or the proprietor of a stately home in a suspiciously green and leafy neighborhood. But we have followed our own paths to this latest milestone, and odds... View Details

Keywords: Walter Kiechel; Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

15 Jun 2021
News

Case Study: Inside Story

Illustration by Lu Zhang Amelia Lin (MBA 2016) grew up feasting on the stories her parents told about how they met and what it was like for them to leave China to start a new life in the United States. These narratives were central to Lin’s sense of self, but they were... View Details

Keywords: Jen McFarland Flint; Motion Picture and Sound Recording Industries; Motion Picture and Sound Recording Industries

November 2004
Case

The Electronic Product Code: Future Impact on the Global Food System

By: Ray A. Goldberg and James Weber

The Electronic Product Code (EPC) is a successor to the Uniform Product Code and will improve the efficiency and traceability of the global food system. This case focuses on how best to implement this new system and respect the privacy of the ultimate consumer, and the... View Details

Keywords: Information; Rights; Ethics; Consumer Behavior; Management Systems; Technology Adoption; Innovation and Invention; Food and Beverage Industry

16 Sep 2013
Research & Ideas

Earnings Calls That Get Lost in Translation

as Japan and China, tend to have the hardest time communicating effectively. Also, all industries are not equal in their use of complicated speech. The financial industry has the highest level of linguistic... View Details

Keywords: by Dina Gerdeman

March 2024
Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern

Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details

Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry

Read Now

September 2002
Case

Pura Vida Coffee

By: James E. Austin and Allen S. Grossman

Tells the story of two HBS graduates who sell gourmet coffee over the Internet to support an outreach ministry in Costa Rica. View Details

Keywords: Social Enterprise; Internet and the Web; Food and Beverage Industry; Costa Rica