services - Publications - Faculty & Research

August 2006
Background Note

Analyzing Work Groups

By: Linda A. Hill and Michel Anteby

Work groups are the building blocks of organizations. They are found in all areas of an organization, from research and development to customer service, and at all levels, from the executive suite to the factory floor. Some are incredibly successful, while others are... View Details

Keywords: Framework; Leadership Style; Service Operations; Organizational Culture; Performance Effectiveness; Groups and Teams; Research and Development; Behavior

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December 2018 (Revised March 2019)
Case

Camber Creek & Measurabl Inc.

By: Marco Di Maggio and Lauren G. Pickle

In late 2017, Camber Creek, a real estate technology focused venture capital firm, had to evaluate a potential investment in Measurabl Inc. which provides real estate companies of all sized with a full SaaS solution for sustainability data. View Details

Keywords: Real Estate; Venture Capital; Investment; Decision Making; Applications and Software; Environmental Sustainability

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23 Oct 2019
News

Negotiators Share Lessons from High-Stakes Global Diplomacy

Madeleine Albright was interviewed for the American Secretaries of State Project, a collaboration among faculty members at HBS, Harvard Kennedy School, and Harvard Law School designed to extract lessons in negotiation and diplomacy for today’s leaders in public View Details

Keywords: University Collaborations

01 Jan 2013
News

Thomas A. James, MBA 1966

Raymond James Financial 1983 Raymond James Financial IPO, NYSE 1987 Appointed Trustee, Salvador Dalí Museum 1992 Named Chairman, Securities Industry Association 1994 Establishes Thomas A. and Mary S. James Foundation 2007 Named Chairman, Financial View Details

Keywords: Susan Young

01 Dec 2011
News

Making the Case for Leadership

cannot be successful unless they show vulnerability, are consistent, take time to be balanced, have a vision, and embrace their role as decision-makers. In the 2010 case “Toby Johnson: Leading After School,” Johnson, with military service... View Details

19 May 2014
Research & Ideas

Why Companies Should Compete for Your Privacy

data—in some cases in exchange for free services or lower prices—as well as firms that pledge to keep a lid on people's information, but often charge consumers higher prices. Firms competing with privacy tend to benefit from engaging in... View Details

Keywords: by Dina Gerdeman; Consumer Products

01 Apr 2002
News

HBS Alumni Association Board of Directors: President's Report

improvements. The Recent Graduates Committee, chaired by Eric Turner (MBA '82), is addressing the School's relationship with current MBA students and Executive Education participants and the best way to inform them about the services and... View Details

Keywords: Educational Services; Educational Services

01 Jun 2003
News

South Florida and Minnesota Launch Community Programs

A strong commitment to community service is a given for most HBS clubs — the challenge lies in determining the most efficient means of leveraging the skills and interests of club members to create change. New York, Boston, San Francisco,... View Details

Keywords: Alumni groups; Educational Services; Educational Services

21 Dec 2009
Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

Treasury has proposed that systemic risks be monitored by a newly formed Financial Services Oversight Council, with the Fed becoming the primary regulator of all institutions posing such risks. I disagree with making the Fed the primary... View Details

Keywords: by Roger Thompson; Financial Services; Financial Services

01 Jun 2009
News

Social Innovation Goes Mainstream

using capital as a source of leverage for social benefit,” he said. Acknowledging his optimism about the future, Greenblatt declared, “Young people are looking for ways to engage. Service is the new greed.” 2009 Leadership fellows:... View Details

Keywords: Personal Services; Personal Services; Personal Services; Personal Services

24 Apr 2014
News

Applying problem solving to all aspects of life

Bob McNutt (MBA 1963) talks about his third-stage careers as a youth tennis coach and emergency services volunteer. (Published April 2014) View Details

01 Aug 1998
News

Year-End Roundup: Dean's Award, Other Honors Conferred as Class of '98 Graduates

Rubin, shared his experiences and lessons learned from his many years of service with Goldman Sachs and in government. He encouraged students "to do your best with the utmost focus but at the same time reach out for opportunities to... View Details

Rudina Seseri

Rudina Seseri is Founder and Managing Partner of Glasswing Ventures, leading the firm’s investments in Artificial Intelligence (AI) enabled enterprise software as a service (SaaS), cloud, Information Technology (IT) software, and vertical... View Details

Keywords: Software/App;#75;#Venture Capital

Profile

Zach Clayton

involved in politics. "By college, I was eager to work with candidates in a more structured way," he says. That desire led to two business enterprises: The Resources Group, a public affairs organization, and New Media Campaigns, a company with web tools and... View Details

Blog

How We Are Keeping HBS—and Our Program Participants—Healthy

University Health Service has implemented comprehensive procedures for case investigation and contact tracing. We have also stepped up cleaning protocols and upgraded ventilation systems to improve airflow. In addition, we've tapped into... View Details

Web

Who We Are | Research Associates

what our researchers have in common is access to exceptional academic and administrative resources. Research Staff Services (RSS) recruits and hires talented candidates and supports them throughout their employment. RSS managers coach and... View Details

28 Apr 2020
News

Lessons from a COVID Survivor

to focus on physical health alone. Slow down and soak it in. Pausing to feel gratitude for those on the front lines of this crisis, as well as those who lead in quiet service every day—beyond this pandemic—and rarely get acknowledged,... View Details

01 Dec 2017
News

Research Brief: Developing High-Tech Talent

occupations, such as computer support specialists, insurance underwriters, and customer service representatives. Fuller also contends that American companies should consider learning from their European counterparts, which provide... View Details

Keywords: Dan Morrell

01 Apr 2000
News

New Exhibit Highlights Turning Point for American Business

enterprises. While the south corridor's exhibit items focus on these industries, materials hung in the north corridor depict aspects of modern marketing, displaying advertising materials for products and services such as bicycles,... View Details

Keywords: Nancy O. Perry

Profile

Caitlin Reimers

From its home base in London, the Reimers family traveled the world, instilling curiosity, an interest in economics, and "a strong service orientation," in Cait and her two sisters. Back in the United States, Cait attended... View Details

Publications