Publications

03 Feb 2023
News

Making Performance Reviews Fairer in a Hybrid Workplace

01 Sep 2022
News

Work-Life Supports That Truly Help Your Organization

01 Jun 2009
News

Crisis and Creativity

waste.” He’s correct. Now more than ever is the time for innovative managers and entrepreneurs to come up with ideas that lead to opportunities to launch new ventures. There is considerable anecdotal evidence that crises can be catalysts... View Details

Keywords: Bhaskar Chakravorti

Web

IT Strategy: Improving Service to Support Innovation | Information Technology

TSS, in partnership with the IT Service Delivery Team (ITSD), began to generate solutions that would greatly improve overall service delivery and customer satisfaction. Among the solutions and improvements put into place are: An... View Details

November 2005 (Revised February 2009)
Case

Publicis Groupe: Leading Creative Acquisitions

By: Rosabeth M. Kanter and Ryan Raffaelli

The CEO of a French-based advertising agency network led a series of high-profile acquisitions that created the world's 4th largest global communications company, after a failed strategic alliance taught him lessons about leadership and business relationships. View Details

Keywords: Mergers and Acquisitions; Leadership; Management Succession; Partners and Partnerships; Cooperation; Integration; France

July 1995 (Revised April 1996)
Case

Cambridge Technology Partners (A)

By: Teresa M. Amabile, George P. Baker III and Michael Beer

Cambridge Technology Partners uses a highly innovative product strategy, supported by a human resources strategy, that has been very successful. However, high growth rates jeopardize product quality while tension about relative compensation levels between sales and... View Details

Keywords: Growth Management; Compensation and Benefits; Organizational Culture; Quality; Human Resources; Relationships; Innovation and Invention; Consulting Industry; Massachusetts

01 Dec 2003
News

Selling Digital Privacy

marketing companies to sell it. Consumers, he asserts, have much to gain — be it money, price discounts, better customer service, or products tailored specifically to their needs. In the current system, information that is gathered about... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Dec 2003
News

Books

directors, and demonstrate a relationship of equals based on trust.” The First 90 Days by Michael Watkins (Harvard Business School Press) So you’re taking charge of a new organization. Congratulations. Now, get busy. You’ve got just... View Details

Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

July 1991 (Revised June 1993)
Background Note

Conflicting Responsibilities

By: Joseph L. Badaracco

Presents a framework for resolving issues in which managers' responsibilities--to shareholders, employees, other stakeholder groups, and to their own values and commitments in life--conflict with each other. The framework analyzes these issues in terms of duties,... View Details

Keywords: Ethics; Employees; Management Analysis, Tools, and Techniques; Management Practices and Processes; Organizational Structure; Personal Development and Career; Business and Shareholder Relations; Business and Stakeholder Relations

04 Nov 2022
News

To Sustain DEI Momentum, Companies Must Invest in 3 Areas

19 Sep 2012
News

On a Sound Track

business. I can’t say enough about the people I met at the School. During the IPO road show, for example, at one of the group lunches, I found myself sitting across from Josh Clark, an HBS classmate who was managing a $1 billion–plus... View Details

Keywords: Deborah Blagg; audio equipment; fashion; Computer and Electronic Product Manufacturing; Manufacturing

03 Aug 2009
Research & Ideas

Corporate Social Responsibility in a Downturn

might arise: I believe the tendency is to make across-the-board cuts, without reflecting on the company's business strategy and its relationship to the larger environment. Some companies will end up making very poor decisions that will... View Details

Keywords: by Martha Lagace

04 Mar 2015
What Do You Think?

Can a Laissez-Faire Approach Fix Labor Market Inequality?

depending on your point of view. Here's a management that may actually believe it can achieve wins for customers and investors by engineering a win for employees, something that several of us have written... View Details

Keywords: by James Heskett; Retail

October 2004 (Revised October 2013)
Case

In Search of Global Regulation

By: Geoffrey Jones, Mona Rahmani and Alexis Gendron

The history of the international regulation of global capitalism is surveyed, addressing the challenges facing firms confronting international, national, and regional regulation. Follows the history of global regulation after 1914, from the League of Nations'... View Details

Keywords: History; Multinational Firms and Management; International Relations; Laws and Statutes; Corporate Governance; Business and Government Relations

March 2022 (Revised April 2022)
Case

In Search of Global Regulation

By: Geoffrey Jones and Mona Rahmani

The history of the international regulation of global capitalism is surveyed, addressing the challenges facing firms confronting international, national, and regional regulation. Follows the history of global regulation after 1914, from the League of Nations;... View Details

Keywords: History; Multinational Firms and Management; International Relations; Laws and Statutes; Corporate Governance; Business and Government Relations