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26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

You’ve probably never thought about all the split-second adjustments you make in a single day to perform different tasks. Wake up in a hotel... View Details

Keywords: by Rachel Layne; Technology; Information Technology

01 Jul 2011
News

Searching for Professional Significance

26 Aug 2011
News

Disney, Walton, Ford, Gates: Tales of When Legends Leave

February 1984 (Revised March 1991)
Case

Sof-Optics, Inc. (B)

Involves the introduction of a technology which almost completely eliminates direct labor for a major segment of the product line. The technology is unproven though, and requires managing the learning process. The teaching objective is to review the differences in... View Details

Keywords: Technology; Change Management; Production; Performance Capacity

December 1983 (Revised July 1988)
Case

General Electric--Thermocouple Manufacturing (A)

By: David A. Garvin

GE is considering introducing a "just-in-time" production system to reduce inventory in its thermocouple manufacturing area. The case presents students with a description of the present inventory management system, the production process, and the perspectives of... View Details

Keywords: Factories, Labs, and Plants; Time Management; Production; Supply Chain; Perspective; Energy Industry; Technology Industry

13 May 2016
News

Hate surge pricing? It’s not all bad

24 Sep 2021
News

AI Use in Hiring Means Women with Employment Gaps Get Overlooked

07 Dec 2015
Video

Mark Bertolini, CEO of Aetna, talks about inefficiency in care delivery

Neveen El Tahri

Keywords: Banking, Finance

April 2023
Case

Twitter: The Freedom to Speak Freely and Be Heard

By: Randolph B. Cohen, Carin-Isabel Knoop and Mel Martin

In April 2022, serial entrepreneur Elon Musk announced that he would be interested in purchasing the social media site Twitter for $44 billion. With more than 100 million twitter followers, Musk had historically leveraged the site to engage with the customers of his... View Details

Keywords: Values and Beliefs; Acquisition; Social Media; Power and Influence; Technology Industry; Communications Industry; Public Relations Industry; United States

Research Summary

Overview

Dr. Bos conducts research in three primary areas: decision making, sleep, and technology and psychology. In his research, he makes use of modern technology to both measure and influence performance— on a minute scale in the lab as well as on a larger scale outside of... View Details

Keywords: Decisions; Power and Influence

05 Feb 2021
News

Because Small Is Big

16 May 2013
Working Paper Summaries

Marketplace or Reseller?

Keywords: by Andrei Hagiu & Julian Wright; Retail

2023
Working Paper

Are Hospital Quality Indicators Causal?

By: Amitabh Chandra, Maurice Dalton and Douglas O. Staiger

Hospitals play a key role in patient outcomes and spending, but efforts to improve their quality are hindered because we do not know whether hospital quality indicators are causal or biased. We evaluate the validity of commonly used quality indicators, such as... View Details

Keywords: Quality; Health Care and Treatment; Measurement and Metrics; Outcome or Result; Health Industry

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August 2019 (Revised April 2020)
Case

Transforming Hindustan Unilever

By: Krishna G. Palepu and Rachna Tahilyani

In October 2013, when Sanjiv Mehta had taken over the reins of Unilever’s business in India and the larger South Asia region, Hindustan Unilever (HUL) had been going through a difficult time. Caught in the midst of a weakening economy, falling consumer spending, and... View Details

Keywords: Change Management; Transformation; Leading Change; Performance Improvement; Consumer Products Industry; India

May 2017
Case

Fresh to Table

By: Gautam Mukunda and Brooks C. Holtom

After the contentious firing of an office manager, the leadership at Fresh to Table, a software-as-a-service provider for luxury hotels and restaurants, make an unpleasant discovery. While reviewing the office manager's internal electronic communications, company... View Details

Keywords: Behavior; Resignation and Termination; Organizational Culture; Values and Beliefs; Leadership

11 AM – 12 PM EST, 25 Jan 2018
Webinars: Trending@HBS

Becoming Effective Change Makers: The Power of Networks

Instituting change in an organization or in a sector of society has always been the bane of leaders. However, some leaders do succeed--often spectacularly--at transforming their organizations and even whole sectors of society. What makes some change makers triumph in a... View Details

January 1995 (Revised August 1996)
Case

Pacific Dunlop China (A): Beijing

Describes the predicament of an overworked Western plant manager in a Chinese joint venture. The fourth in a line of such managers, he must deal with the combined problems of an inability to delegate, different customs and practices, and difficulties in information... View Details

Keywords: Production; Joint Ventures; Management Skills; Cross-Cultural and Cross-Border Issues; Manufacturing Industry; Beijing