Publications

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

how much jockeying for position there was,” he says. Customers regularly switched lines to try and decrease their wait time. Significantly, though, once someone got in line behind them, they tended to stay... View Details

Keywords: by Michael Blanding; Retail; Service

Building A Culture of Health

This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

April 2023
Article

Perceptions Related to Engaging in Non-driving Activities in an Automated Vehicle While Commuting: A Text Mining Approach

By: Yilun Xing, Linda Ng Boyle, Raffaella Sadun, John D. Lee, Orit Shaer and Andrew Kun

Automated vehicles (AVs) offer human operators the opportunity to participate in non-driving activities while on the move. In this study, we examined and compared drivers' perception of non-driving activities in two driving modes: highly AVs in the future and current... View Details

Keywords: Perception; Behavior; Surveys; Auto Industry

February 2025 (Revised April 2025)
Case

Institutional Neutrality, Restraint or Convenience?

By: Clayton S. Rose, Nicole Zelazko and Alexis Lefort

In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel’s subsequent invasion of Gaza. These... View Details

Keywords: Distribution; Cost vs Benefits; Ethics; Governance; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Adaptation; Disruption; Communication Strategy; Higher Education; United States

01 Sep 2003
News

Mark Schwartz

Mark Schwartz approaches his position as president and CEO of Soros Fund Management not as a new job but as a second career. It is the switch he sought after 22 years at... View Details

Keywords: Susan Young; Funds, Trusts, and Other Financial Vehicles; Funds, Trusts, and Other Financial Vehicles

30 Jun 2023
Blog Post

Finding Pride

was part of the radical gay liberation movement. He had nothing to do with it, except to coordinate with me to publish it. He took a lot of heat for me back then. Thanks, David! In my second year, when I was looking for a job as a... View Details

February 2017 (Revised November 2017)
Case

1436: The First Pure Chinese Luxury Fashion Brand?

By: Anat Keinan, Sandrine Crener and Hannah H. Chang

The case traces the birth of 1436, a new luxury brand specializing in cashmere garments. It describes how this venture emerged organically out of a combination of manufacturing and retail expertise with the ambition of creating the first pure Chinese luxury brand. The... View Details

Keywords: Brands and Branding; Marketing Strategy; Product Positioning; Luxury; Global Strategy; Fashion Industry; China

17 Feb 2016
Research & Ideas

Man vs. Machine: Which Makes Better Hires?

center work.) Crucially, the testing firm also tracked how long the applicants who were eventually hired stayed in their positions. Li and her colleagues used that tenure as a proxy for job performance,... View Details

Keywords: by Michael Blanding; Employment

August 2024 (Revised October 2024)
Case

Discerene Group: Long-Term Public-Markets Investing

By: Luis M. Viceira and Brent Schwarz

This case discusses active investing based on fundamental valuations and price distortions created by market events, and whether contractual terms between investment managers and their investors can help align incentives between long-term investors and active managers.... View Details

Keywords: Financial Strategy; Investment Funds; Valuation; Financial Markets; Financial Services Industry; Connecticut

2022
Chapter

The Origins of the Developmental State: The European Experience

By: Sophus A. Reinert

Book Abstract: There has been a major revival of interest in State Capitalism: what it is, where it is found, and why it is seemingly becoming more ubiquitous. As a concept, it has evolved from radical critiques of the Soviet Union, to being deployed by neo-liberals to... View Details

Keywords: State Capitalism; History; Macroeconomics; Developing Countries and Economies; Economic Systems; Europe

09 Nov 2017
HBS Seminar

Alfonso Gambardella, Bocconi University

February 1992 (Revised March 1995)
Case

Amelia Rogers at Tassani Communications (A)

By: Linda A. Hill

Describes a conflict that has arisen between an account manager and a creative director at Tassani Communications, a Chicago-based advertising agency which is making the transition from entrepreneurial to professional management. The client, the marketing director of a... View Details

Keywords: Rank and Position; Conflict Management; Change Management; Entrepreneurship; Practice; Behavior; Creativity; Problems and Challenges; Advertising Industry; Chicago

08 Feb 2016
Blog Post

Applying to Business School as a Couple

For Kate Kingen and Patrick Garrison applying to business school was a mutual decision – and coming to HBS was a journey they decided to embark on together. Kate and Patrick... View Details

22 Dec 2020
Blog Post

The Forward Fellowship Convinced Me That I Belong at HBS

attend Vanderbilt, and I worked odd jobs on top of that to support myself and my family. I had never taken on debt and did not know how it... View Details

19 Nov 2013
First Look

First Look: November 19

this "operational transparency" in government services-seeing the work that government is doing-expressed more positive attitudes toward government and greater support for maintaining or expanding... View Details

Keywords: Sean Silverthorne

February 2008 (Revised May 2008)
Case

Lincoln Financial Group (A)

Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate... View Details

Keywords: Competency and Skills; Customer Relationship Management; Training; Selection and Staffing; Organizational Change and Adaptation; Performance Evaluation; Sales; Corporate Strategy