Performance - Publications - Faculty & Research

01 Dec 2016
News

Bloomberg’s Gift to Boost Cities

preparing for and responding to crises, and investing in the future. Citizens expect mayors to perform at the highest level, but being a public executive—like any other job—is a learning experience. Yet once mayors are sworn into office,... View Details

01 Oct 2001
News

The Play's the Thing

with his own family." The play, Baron's first, had its off-Broadway premiere in 1997 with Eli Wallach in the title role, and has since been widely produced in the United States and performed in translation in ten other countries. The... View Details

Keywords: Arts, Entertainment

01 Aug 2002
News

Service Leadership Fellows

Omosa, Initiative for a Competitive Inner City; Juan Carlos Pereira, Presidential Commission for Investment Promotion (in Nicaragua); and (front row) Nicole Hanrahan, Women's Educational and Industrial Union; Alexis Palmer, Lincoln Center for the View Details

01 Jun 2013
News

Leadership Fellows

Kennedy, Consumer Financial Protection Bureau; Christopher Daniels, US Department of Education; Aaron Anderson, City of Sacramento Mayor's Office; Emily Rasmussen, Lincoln Center for the Performing Arts; Dileepan Siva, Endeavor Global;... View Details

08 Jul 2021
Blog Post

Managing Sustainable Advantage with Key ESG Co-Founders, Anne-Marie Schoonbeek and Heleen van Poecke

noticed trends emerging. “Most companies I worked with received an increasing amount of inbound questions for greater disclosure on their ESG performance from their lenders, shareholders and regulators, but were often ill-equipped to... View Details

Keywords: Entrepreneurship; Technology

01 Mar 2003
News

Rating Better

Three finance professors have devised a new mutual fund rating system that appears to do a better job of separating fund managers whose performance reflects genuine ability from those whose results depend on luck alone. The authors of the... View Details

Keywords: Randolph Cohen; Lubos Pastor; Funds, Trusts, and Other Financial Vehicles; Finance

Robert T. Powers

During his tenure as CEO, Powers expanded Nalco’s international presence and diversified Nalco’s product lines – moving beyond water-treatment into specialty and industrial chemicals. Under his leadership, Nalco became one of the strongest financial View Details

Keywords: Chemicals & Industrial

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance (Harvard Business Press). As a practical guide, The New Science of Retailing helps retailers mine their sales data to identify and... View Details

Keywords: by Martha Lagace; Retail; Auto

15 Sep 2003
Research & Ideas

The Lessons of New-Market Disruption

performance. That initially led managers inside both companies to resist devoting scarce resources to developing those technologies because their lead customers were saying they wanted additional performance features, not fewer. But... View Details

Keywords: by Clark Gilbert; Technology

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

one part of the big picture when it comes to monitoring customer health." Linking such feedback to relationship performance completes the customer management process loop. This requires tracking profitability at the customer level—a... View Details

Keywords: by Peter K. Jacobs

18 Apr 2005
Research & Ideas

Selling Luxury to Everyone

everybody is getting into the cosmetic business.— Tyler Morse, Bliss "We'll know exactly what brands are performing well, exactly what sizes are selling," she said. Instant Feedback Morse said controlling a retail channel is a... View Details

Keywords: by Julie Jette; Consumer Products

01 Mar 2012
News

School’s Financial Picture Brighter than Expected

HBS finished fiscal year 2011 with a stronger financial performance than expected despite the lingering effects of the recent recession. Revenue for the year July 1, 2010, to June 30, 2011, exceeded the budget by nearly 9 percent,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Apr 1999
News

Africa Business Club Discusses Continent's Opportunities

"a growth-enhancing and stable macroeconomic framework that rewards productivity and creativity." Susan E. Rice, U.S. assistant secretary for African Affairs, was the distinguished luncheon speaker. Citing indicators of Africa's "improved economic View Details

01 Sep 2003
News

Incentives and Operational Excellence

Rentrak kept track of the scanner data and performed audits and spot-checks to ensure compliance with the revenue-sharing contracts, thus enabling the new system to thrive. “In this case,” said Narayanan, “the solution was win-win-win.... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Retail Trade

01 Jun 2002
News

Africa Business Conference Creates Ongoing Forum for Change

Professor John Quelch (center) moderated a panel on emerging opportunities in Africa. Photo: Justin A. Knight Singer Angelique Kidjo performed for an enthusiastic group Friday night. Photo: Justin A. Knight Over six hundred participants... View Details

01 Mar 2004
News

Maasai Village

afar, we had a vision of a simpler life. The village, set up so that outsiders would concentrate their disruptive inquiries to one area, seemed to be a symbol of their having sold out to commercialism. After the adolescent members of the tribe View Details

Keywords: Hospitality

2003
Other Unpublished Work

The Development of the Cluster Concept—Present Experiences and Recent Developments

By: Christian H.M. Ketels

This review presents an overview of the current research on clusters and cluster-based economic development. It is organized in three parts: First, it takes a look at the conceptual foundations of the cluster approach, discussing the definition of clusters, the... View Details

Keywords: Growth and Development Strategy; Industry Clusters; Development Economics; Performance; Framework; Knowledge Sharing; Policy

Citation

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16 Jan 2020
News

Hitting the High Notes

Angeles Philharmonic and two short films by Emmy-winning Los Angeles filmmaker Ty Kim (MBA 2000). The program took place at the Colburn School, a performing arts school in downtown Los Angeles. “We opened with my film about Ben Hong, who... View Details

Keywords: Margie Kelley

Warren H. Phillips

Phillips presided over Dow Jones & Company’s most successful financial performance – generating a sevenfold increase in revenue and a fivefold increase in profitability. He greatly expanded the Wall Street Journal’s Asia-Pacific... View Details

Keywords: Publishing & Print Media

July–September 2012
Article

The (Un)Hidden Turmoil of Language in Global Collaboration

By: Tsedal Neeley, Pamela J. Hinds and Catherine D. Cramton

Companies are increasingly relying on a lingua franca, or common language (usually English), to facilitate cross-border collaboration. Despite the numerous benefits of a lingua franca, our research reveals myriad challenges that disrupt collaboration and contribute to... View Details

Keywords: Strategy; Loss; Spoken Communication; Performance Productivity; Research; Global Range; Problems and Challenges; Diversity; Cross-Cultural and Cross-Border Issues