Harvard Business School Symposium - Publications - Faculty & Research

23 Jun 2021
Research & Ideas

One More Way the Startup World Hampers Women Entrepreneurs

Before launching new products, entrepreneurs are often filled with doubt: Will their ideas successfully take off in the marketplace—or will they fall flat? To cut down on uncertainty, creators can post their inventions on platforms such as Product Hunt, where early... View Details

Keywords: by Michael Blanding

25 Dec 2018
News

Punctuated Rebellion

13 Sep 2016
News

That Scandal on Your Résumé Will Cost You—Even if It Isn’t Yours

Video

HBS FIELD 2 Montage

23 Apr 2018
News

Governor Baker Swears In New Commission on Digital Innovation and Lifelong Learning

29 Mar 2013
News

Tackle Big Projects Productively: 5 tips

14 Feb 2025
News

Launching Leaders

01 Apr 2009
News

New Book Looks at the Life of a CIO

April 2006
Background Note

Informing Service Management with Customer Data

By: Frances X. Frei and Dennis Campbell

Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details

Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value

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