Focusing On Customers - Publications - Faculty & Research

11 Mar 2021
News

Leading with Heart

simply an attitude. Chaudhary: Like they say, "As parents, we think we are teaching our children. But children actually end up teaching us a lot more." And I think in this case, it is absolutely true. One is courage. And to me, courage is... View Details

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

and believe that it makes a difference, engagement drops off dramatically. When engagement falls, so does productivity. Message Not Being Heard Many senior executives have been focused on building... View Details

Keywords: by Bill George

06 Mar 2020
Book

A Great Teacher's Lessons for Leading

focused on leadership, organizational behavior, managing human capital, and career management. His new book, Teaching by Heart: One Professor’s Journey to Inspire, was recently... View Details

Keywords: by Martha Lagace; Education

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

These “frictions of geographic mobility,” as he calls them, could be solved by a work-from-anywhere approach. To be clear, this isn’t necessarily about working from home in your loungewear 20 minutes from the office just to avoid the 5 p.m. commute. Work-from-anywhere... View Details

Keywords: by Kara Baskin

03 Nov 2023
News

Global Networking Night; Sweden Club Holds Climate Forum

Clubs News Clubs News Global Networking Night 2023 Another successful Global Networking Night (GNN) is in the books, after alumni around the world held nearly 60 separate events on October 25. The annual GNN features alumni gatherings—some in person, some... View Details

Keywords: Margie Kelley

01 Mar 2021
What Do You Think?

What Does Remote Work Mean for Middle Managers?

information, creating surprises for top management. That claim was part of the defense used by top management in the Wells Fargo customer fraud scandal. Even academics are loath to probe middle management. A 1993 study about middle... View Details

Keywords: by James Heskett

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

from 260 employees to 38 in 10 days,” one CEO shared. “Decisions had to be made swiftly. It was heart-wrenching. My mindset has changed. Priorities have changed, personally and professionally.” Executives have turned to a handful of... View Details

Keywords: by Boris Groysberg and Sarah Abbott

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

different levels: technical (can it work?), production (can it be produced?), need (does it address customer needs?), and market (is it big enough to justify the investment?). So managers need to assess at which level the uncertainty and... View Details

Keywords: by Wendy Guild

Web

Sustainable Business Strategy Course | HBS Online

Details Concepts Business and the Broader System Changing the Rules: Focusing on Governance and Finance Business & Politics: Driving Systemic Change Individual Action in Business Featured Exercises Values... View Details

20 Feb 2019
Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

more optimistic than in prior years about the future of human space exploration via non-government firms. Mission Statement: VIRGIN GALACTIC “Our mission, to be the Spaceline for Earth, means we focus on using space for good while... View Details

Keywords: by Scott Wallask; Aerospace; Tourism; Transportation

19 Oct 2012
Research & Ideas

Digital Technology’s Profound Game Change for Marketers

technology's impact on their business, the entire customer experience, and leading innovation within their enterprises, not simply following a course set by their IT department. "Madison Avenue meets... View Details

Keywords: by Jeffrey Bussgang; Advertising; Technology

07 Jun 2021
Book

9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'

regard, helping to open and secure support. "It is hard work and absolutely vital if the organization is to succeed." McFarlan has spent the past 40 years serving on social enterprise boards, helping organizations find the right leaders,... View Details

Keywords: by Danielle Kost

February 2008
Exercise

Gerson Lehrman Group

By: Robert G. Eccles Jr. and David Lane

Gerson Lehrman Group (GLG) brought together decision makers in search of hard-to-find answers with specialized experts in nearly every imaginable field. Over time, GLG developed software to help minimize potential conflicts of interest among and between experts and... View Details

Keywords: Experience and Expertise; Customer Focus and Relationships; Governance Compliance; Conflict of Interests; Competitive Advantage; Software; Consulting Industry

Citation

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Teaching Interest

Managing Human Capital: Keeping Hope Alive in Organizations (Not offered 2013-2014)

Managing Human Capital has been specifically designed to teach practical skills for the general manager who seeks to manage both other people and his or her own career with optimal effectiveness. Any and all students who believe they will need to effectively manage... View Details

01 Sep 2007
News

Alfred D. Chandler Jr. Remembered

examined four U.S. industrial giants from the 1900s to the 1940s, focusing on the executives who devised the decentralized, multidivisional structure of the large corporation. In Scale and Scope: The... View Details

22 Feb 2022
News

New Urban Order

and natural gas to more than 20 million customers in Massachusetts, New York, and Rhode Island—and has pledged to be net-zero by 2050. That promise keeps Judson focused on the... View Details

Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services

25 Jul 2019
Blog Post

Advancing a More Sustainable World with an MBA/MPA-ID

social utility. I am working this summer with Circulate Capital, an investment fund focused on waste and recycling businesses that fight ocean plastic waste and advance the cause of a circular economy. The... View Details

01 Jun 2023
News

An Engine of Innovation

with at least one Harvard undergraduate or graduate founder could access the resources of innovation and entrepreneurship. These include a wide range of courses and programs; maker, media, and AR/VR studios; experienced mentors; and... View Details

Keywords: Jennifer Gillespie

03 Oct 2005
Research & Ideas

The Box Office Power of Stars

the NYSE. Q: What gave you the idea to use casting announcements to study star power? A: It struck me that an event study focused on casting announcements would help me avoid many of the shortcomings that... View Details

Keywords: by Sarah Jane Gilbert; Entertainment & Recreation; Motion Pictures & Video

02 May 2025
Blog Post

How to Work with Search Firms

one that engages and pays the firm to fill a specific position, and all the firm’s efforts are focused on meeting that client’s needs. As a candidate, you are considered a... View Details

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