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  • 2015
  • Book

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: James L. Heskett, W. Earl Sasser and Leonard A. Schlesinger
Based on decades of collective field experiences, the authors present anecdotal evidence in support of eight things that great service leaders know and do. Great service leaders know that (1) leading a breakthrough service is different, and they take steps to ensure... View Details
Keywords: Management; Leadership; Service Operations; Service Delivery
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  • 07 May 2014
  • What Do You Think?

How Should Wealth Be Redistributed?

prosperity for everyone." David Wittenberg added, "Experience shows that income inequality need not lead to disaster, provided that there are fair means for the poor to achieve their aspirations." Donna succinctly asked,... View Details
Keywords: by James Heskett
  • 2020
  • Working Paper

Nonprofit Boards: It Is time to Lift Your Gaze and See the System

By: Shamal Dass, Kristy Muir and V. Kasturi Rangan
Nonprofits the world over have faced significant crises in 2020, leaving them and their constituents in precarious positions. Responses to these crises have demonstrated incredible agility. However, they have also demonstrated that the first two levels of governance... View Details
Keywords: Nonprofit Organizations; Governing and Advisory Boards; Health Pandemics; Governance; Corporate Social Responsibility and Impact; System; Framework
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  • November 2011
  • Article

Social Strategies That Work

By: Mikolaj Jan Piskorski
Although most companies have collected lots of friends and followers on social platforms such as Facebook, few have succeeded in generating profits there. That's because they merely port their digital strategies into social environments by broadcasting their commercial... View Details
Keywords: Social Platforms; Social Strategies; Social and Collaborative Networks; Customers; Relationships; Business Strategy; Profit
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  • 28 Apr 2022
  • Blog Post

Harvard Team Wins Second Place in MIINT Impact Investing Competition

On March 24, five teams of Harvard students came together to pitch innovative impact investment opportunities in early-stage social enterprises. The students were participants in a hands-on impact investing program called Turner MIINT... View Details
  • March 2020 (Revised June 2023)
  • Case

EyeControl: Inspiring Communication

By: Paul A. Gompers and Danielle Golan
Eye-controlled communication device startup EyeControl was founded in Tel Aviv, Israel in 2016 by cofounders with a shared personal connection to locked-in syndrome—a neurological disorder that left sufferers cognitively sound, yet paralyzed, with the exception of eye... View Details
Keywords: Health Disorders; Communication Technology; Business Startups; Expansion; Finance; Decision Making; Social Enterprise; Medical Devices and Supplies Industry
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  • February 2008 (Revised February 2008)
  • Supplement

Lincoln Financial Group (B): Making LFD a Reality

LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details
Keywords: Organizational Change and Adaptation; Customer Focus and Relationships; Financial Services Industry
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  • 16 Mar 2023
  • Research & Ideas

Why Business Travel Still Matters in a Zoom World

percent increase in new patents between firms in those places. “Even in a hybrid world, even in a world of work-from-anywhere, we still need to occasionally meet colleagues in person for social purposes.”... View Details
Keywords: by Kara Baskin; Air Transportation
  • 25 Apr 2024
  • News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
  • Web

Professional Development - Alumni

letter can give the recruiter a clear indication of whether or not you would be best suited for the position. Browse our guidelines, tips, examples and templates to ensure you make a strong first impression. Considering Retirement There... View Details
  • 05 Mar 2019
  • Blog Post

Part 2: Military Transition and the JD/MBA - The Path to Your Goals

largest number of opportunities possible, many transitioning veterans may not need those options, especially if they can quickly climb the learning curve about opportunities outside View Details
  • 02 Mar 2021
  • HBS Case

The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

might say we need to equalize Black and white household wealth because communities have been deprived of economic opportunities,” Desai says. “It’s really a question of: How do we address this deep wound in... View Details
Keywords: by Michael Blanding
  • 27 Dec 2014
  • Working Paper Summaries

How Should We Pay for Health Care?

Keywords: by Michael E. Porter & Robert S. Kaplan; Health
  • July 2020 (Revised September 2020)
  • Case

Property Finder's Strategy for Online Classifieds in the MENA Region

By: Krishna G. Palepu, Gamze Yucaoglu and Fares Khrais
The case opens in 2020 as Michael Lahyani, founder and CEO of Property Finder, Dubai’s leading online real estate classifieds portal, contemplates the company’s five-year growth strategy.
Since its founding in 2005 in the United Arab Emirates (UAE), Property... View Details
Keywords: General Business; Real Estate; Entrepreneurship; Property; Strategy; Emerging Markets; Growth Management; Online Technology; Real Estate Industry; Technology Industry; United Arab Emirates; Saudi Arabia; Egypt; Turkey
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  • 04 Mar 2020
  • Research & Ideas

How Schmoozing with the Boss Helps Men Get Promoted

new research. In fact, social bonding among men may account for more than a third of the gender gap in promotions, according to the working paper The Old Boys’ Club: Schmoozing and the Gender Gap. “I’m not surprised the old boys’ club... View Details
Keywords: by Dina Gerdeman
  • 02 Jul 2018
  • Research & Ideas

Corporate Tax Cuts Don't Increase Middle Class Incomes

have no impact on their income. “The proponents of corporate tax cuts have argued that it will increase wages for workers, but a lot of things have to go right for that to happen,” Rouen says. Companies... View Details
Keywords: by Roberta Holland
  • 08 Jun 2007
  • Working Paper Summaries

Poverty, Social Divisions and Conflict in Nepal

Keywords: by Quy-Toan Do & Lakshmi Iyer

    Mastering the VC Game

    Entrepreneurs who dream of building the next Amazon, Facebook or Google have the opportunity to take advantage of one of the most powerful economic engines the world has ever known: venture capital. To do so, you need to woo, impress, and persuade venture... View Details

    • 30 May 2005
    • Research & Ideas

    Six Steps for Making Your Threat Credible

    increasing your costs fundamentally changes the game being played. If your threat is not credible because the costs of following through are visibly high, you may need to lower those costs and make sure your... View Details
    Keywords: by Deepak Malhotra
    • 10 Jan 2022
    • Research & Ideas

    How to Get Companies to Make Investments That Benefit Everyone

    new code, they are. Nagle says the practice has effectively solved the social-benefit problem. "The hope is that more people will still be incentivized to do it, even if it’s not altruistic." “One of the most common reasons a developer... View Details
    Keywords: by Lane Lambert