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Show Results For
- All HBS Web
(7,701)
- People (9)
- News (1,556)
- Research (5,445)
- Events (17)
- Multimedia (34)
- Faculty Publications (3,762)
- July 2008
- Case
Leading from the Side
By: Thomas J. DeLong
Harriet Cornwall, a partner at the law firm of Kensington Palmer, LLP, is made lead over a fellow group of attorneys. Put in charge of guiding her colleagues in their annual goal-setting initiative, she notices four that need special attention. Cornwall must address... View Details
DeLong, Thomas J. "Leading from the Side." Harvard Business School Case 409-023, July 2008.
- 18 Jan 2021
- News
What to Do If Your Team Doesn’t Want to Go Back to the Office
- 01 Sep 2009
- News
E Ink’s Wild Ride
Chappell Russ Wilcox (MBA ’95) was two years out of HBS, married to classmate Gina Wilcox and working as a strategy consultant following a stint as a product manager at a Boston-area technology firm. But he had always wanted to launch and... View Details
- Web
2+2 Program | MBA
and technology. Employees within these companies engage with customers, create products and services, and manage staff.) Entrepreneurship (including founding an organization or joining an early-stage... View Details
- 01 Sep 2008
- News
Faculty Books
Service Profit Chain to Work for Unbeatable Competitive Advantage by James L. Heskett, W. Earl Sasser, and Joe Wheeler (Harvard Business Press) The authors extend their earlier idea of a service-profit chain improving performance to customer and View Details
- 02 Jul 2024
- News
The Beauty Guide
Courtesy Michelle Freyre When Michelle Freyre (MBA 1997) was a brand manager at Neutrogena, Michael McNamara, global president of the beauty brand at the time, asked what she wanted to do with her career. She answered, “I want to be you. I want to run Neutrogena.”... View Details
- 06 Jul 2015
- Research & Ideas
Money and Quotas Motivate the Sales Force Best
just given it—conditional versus unconditional. Doug J. Chung, an assistant professor in the Marketing unit, and Das Narayandas, the James J. Hill Professor of Business Administration, explain what kind of bump managers can expect from... View Details
- Blog
How the Pandemic Changed Case Development in Latin America
City, the HBS Latin America Research Center (LARC) has enabled the School to expand the volume of in-depth research and course materials that focus on Latin American companies and has helped to strengthen the School’s relationships with... View Details
- 13 May 2014
- News
Willing Hands
HBS has shaped me as a leader is by showing that the right technical answer might not do you much good at all if you can't also manage the very real people challenges." Spencer describes his other duties as a combination of financial... View Details
- November 29, 2023
- Article
To Earn Trust, Climate Alliances Need to Improve Transparency
By: Peter Tufano, Chris Thomas, Knut Haanaes, Matteo Gasparini, Robert Eyres and Christopher Chapman
Businesses are increasingly joining together as part of climate alliances to accelerate the transition away from fossil fuels. But these alliances raise antitrust issues: When competitors collaborate, it can come at the expense of customers or workers. To mitigate... View Details
Tufano, Peter, Chris Thomas, Knut Haanaes, Matteo Gasparini, Robert Eyres, and Christopher Chapman. "To Earn Trust, Climate Alliances Need to Improve Transparency." Harvard Business Review (website) (November 29, 2023).
- Article
Are You Really Innovating Around Your Customers' Needs?
By: Sunil Gupta
Every company believes it is customer-centric. However, most of them are product- and service-centric first, focusing on how to enhance their offerings rather than putting themselves in their customers’ shoes. To come up with truly innovative customer-centric ideas,... View Details
Gupta, Sunil. "Are You Really Innovating Around Your Customers' Needs?" Harvard Business Review (website) (October 1, 2020).
- 2007
- Book
Global Accountabilities: Participation, Pluralism, and Public Ethics
By: Alnoor Ebrahim and Edward Weisband
This edited volume contributes analytical depth to the diverse debates on accountability in modern organizations. It explores the nature, forms and impacts of accountability efforts in civil society organizations, public and inter-governmental agencies, and private... View Details
Keywords: Ethics; Globalized Firms and Management; Corporate Accountability; Business and Government Relations
Ebrahim, Alnoor, and Edward Weisband. Global Accountabilities: Participation, Pluralism, and Public Ethics. U.K.: Cambridge University Press, 2007.
- 19 Dec 2022
- News
The Rise Philosophy at Mahindra Group
- 04 Nov 2022
- News
How Bullying Manifests at Work - and How to Stop It
- 26 Nov 2021
- News
Today’s CEOs Need Hands-On Digital Skills
- 06 Jul 2014
- News
Now at the Movies: Fully Reclining Seats
- 01 Sep 2003
- News
Incentives and Operational Excellence
Operational problems can be the cause of an organization’s demise. Often they can be traced to poor controls in interorganizational settings, according to HBS associate professor V.G. Narayanan, a specialist in measurement systems and incentives. Narayanan’s... View Details
- 02 Apr 2019
- Research Event
Women Pay a Higher Career Price in Today's Always-On Work Culture
Even so, the executives brought the issue to Harvard Business School Professor Robin J. Ely. Eighteen months and more than 100 employee interviews later, Ely’s research team reached a conclusion that challenged steadfast beliefs about the... View Details
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
Management Agency to evacuate certain hospitals in New Orleans because they were private. Many large retailing organizations with facilities on the Gulf Coast made extensive preparations in advance of the incoming hurricane. Only hours... View Details
Keywords: by James Heskett
- Student-Profile
Rohan Kekre
reasoning and quantitative tools to a set of public policy questions having first-order importance in the real world. After graduation I took a job as a management consultant at McKinsey in their New York office. I started in July 2008,... View Details