Publications

June 2010 (Revised September 2010)
Case

Atlantis Paradise Island Resort & Casino: Improving Performance with a New Vision and Mission

By: Lynda M. Applegate and Gabriele Piccoli

Atlantis Paradise Island adopted a new vision and mission to provide its guests and employees an enhanced brand experience. The dilemma Atlantis faced was how to integrate the new vision and mission into all the brand touch points in order to improve customer... View Details

Keywords: Change Management; Customer Satisfaction; Corporate Entrepreneurship; Employee Relationship Management; Brands and Branding; Service Delivery; Mission and Purpose; Performance Improvement; Accommodations Industry

01 Mar 2004
News

Haven for the Homeless

his cell phone industry product development position in 2002 to become the shelter’s executive director. During the winter months, the shelter houses an average of one hundred people a night, and demand has grown in recent years. “When... View Details

Keywords: homeless shelters; Personal Services; Personal Services

08 Feb 2011
First Look

First Look: Feb. 8

http://www.pearsonhighered.com/educator/product/Cost-Accounting/9780132109178.page Mixed Source Authors:Ramon Casadesus-Masanell and Gaston Llanes Publication:Management Science (forthcoming) Abstract We study competitive interaction between a profit-maximizing firm... View Details

Keywords: Sean Silverthorne

Web

2021 Symposium - Race, Gender & Equity

developing the Feminist Economic Recovery Plan for Canada . In 2020, she launched a 5-course Specialization on Coursera: Gender Analytics: Gender Equity Through Inclusive Design which is aimed at building skills to do intersectional gender-based analysis for products,... View Details

01 Mar 2018
What Do You Think?

Two Decades Later, is the 'New Economy' Finally Here?

potential for ecommerce growth in the country which relies (on) a lot of machine learning and AI the growth rate through the new economy prospects is just starting to take off here in Bangladesh.” Jacob Navon added, “Is the New Economy here? Maybe The View Details

Keywords: by James Heskett

01 Nov 2016
First Look

First Look - November 1, 2016

Leveraging Digital Opportunities: Research, Industry Practice, and Open Questions Luxury Branding Research: New Perspectives and Future Priorities By: Keinan, Anat, Sandrine Crener-Ricard, and Silvia Bellezza Abstract—Several major trends... View Details

Keywords: Sean Silverthorne

05 Aug 2008
First Look

First Look: August 5, 2008

analyses of data covering 69 two-digit SIC industries at two points in time, 1991 and 1999. Across industries, we find that the likelihood of internalization of advertising services decreases as the size of... View Details

Keywords: Martha Lagace

01 Oct 2001
News

A Janus-Faced Reflection

as editorial director and senior vice president in charge of its publishing division. Kiechel's joint MBA/JD degree reflects, in part, a bit of "career confusion." A Phi Beta Kappa Harvard College graduate, he enrolled in Harvard Law School in 1973, after five years of... View Details

Keywords: Walter Kiechel; Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet); Publishing Industries (except Internet)

17 Mar 2009
First Look

First Look: March 17, 2009

care services are internationally renowned for quality. In 2008, The Clinic is restructuring the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as... View Details

Keywords: Martha Lagace

29 Jan 2013
First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details

Keywords: Sean Silverthorne

June 2022
Case

Worten Portugal: Becoming a Digital Marketplace

By: Antonio Moreno, Pedro Amorim and Tonia Labruyere

With Amazon's entry into Portugal, Miguel Mota Freitas, CEO of Portuguese electronics chain Worten, is reflecting on their strategy of building a competitive marketplace. View Details

Keywords: Digital Transformation; Digital Strategy; Digital Platforms; Brands and Branding; E-commerce; Logistics; Service Delivery; Supply Chain; Competitive Strategy; Diversification; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Portugal; Spain

10 Nov 2015
First Look

November 10, 2015

Business School Case 715-433 Uber and the Taxi Industry (A) No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/715433-PDF-ENG Harvard Business School Case 715-434 UberX & Lyft (B) No abstract... View Details

Keywords: Sean Silverthorne

02 Aug 2021
Blog Post

ALUMNI WORK TO REVERSE BIAS THROUGH PHILANTHROPY

Capital, says George Floyd’s brutal killing, the Black Lives Matter movement, and a pandemic that “has blown disparities in race and income wide open” created momentum for the NCF’s founding. Thomas, chairman and CEO of Rapid7, a cybersecurity and compliance solutions... View Details

01 Jun 2020
News

Prognosis

delivery systems take advantage of new approaches for interacting with patients. Historically, telemedicine has been seen by many health care systems as a source of competition; my hope is that more systems will start to think about telemedicine as a View Details

Keywords: Jen McFarland Flint; COVID-19; Hospitals; Health, Social Assistance

03 Oct 2013
Research & Ideas

Lehman Brothers Plus Five: Have We Learned from Our Mistakes?

market reform with Sam Hanson and Adi Sunderam.] Many are frustrated with the slow pace of regulatory reform, including President Obama, who recently urged regulators to move things along. Indeed, the pace has been slow. Agencies are understaffed, View Details

Keywords: Re: Multiple Faculty; Financial Services; Financial Services; Financial Services; Financial Services

1979
Chapter

Capital Requirements in the Regulation of Financial Intermediaries: A Discussion

By: Robert C. Merton

Keywords: Capital; Financial Markets; Financial Institutions; Governing Rules, Regulations, and Reforms; Policy; Business and Government Relations; Financial Services Industry

2002
Case

ETrade Securities, Inc.

By: R. Lal

Keywords: Stocks; Financial Markets; Financial Services Industry

October 1998 (Revised November 1999)
Case

Farallon Capital Management: Risk Arbitrage (A)

By: Andre F. Perold and Robert Howard

Farallon Capital Management, an investment firm that specializes in risk arbitrage, has taken significant long and short positions in MCI Communications and British Telecommunications, respectively, in the belief that the proposed merger of these firms will be... View Details

Keywords: Mergers and Acquisitions; Capital; Capital Markets; Investment; Management; Risk Management; Strategy; Financial Services Industry

December 1995 (Revised February 1997)
Case

Student Educational Loan Fund, Inc.

By: Peter Tufano

Rick Melnick oversees the Student Educational Loan Fund (SELF), which provides loans to Harvard Business School students. SELF is changing the terms of student loans from variable-rate with semiannual payments to fixed-rate loans with equal monthly payments. Melnick... View Details

Keywords: Risk Management; Financing and Loans; Interest Rates; Financial Services Industry