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  • All HBS Web  (1,925)
    • People  (5)
    • News  (739)
    • Research  (971)
    • Events  (9)
    • Multimedia  (10)
  • Faculty Publications  (295)
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  • 12 Sep 2006
  • First Look

First Look: September 12, 2006

Cup Series, we model the probability that a driver crashes his car in a race. Our findings are that drivers crash their vehicles with greater frequency when their positions are increasingly at risk of displacement by their nearby, lower... View Details
Keywords: Sean Silverthorne
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

services, Four Seasons Hotels & Resorts, J. W. Marriott, Nordstrom, Publix supermarkets, Quicken Loans, Southwest Airlines, Starbucks, USAA insurance, Wegmans, Whole Foods Markets, among others. These organizations have a greater than random View Details
Keywords: by Jim Aisner; Retail
  • 20 Jan 2017
  • Research & Ideas

Here’s How Businessman Trump Is Likely to Approach the Presidency

would expect that the temptation would be to continue to play your strong suit and try and express your own taste and your ideas because it’s worked for you for 50 years. The second issue you’d expect of anybody in this situation would be that they’re View Details
Keywords: by Christina Pazzanese
  • 17 Sep 2013
  • First Look

First Look: September 17

post-AIPA patent applications experience a sharp increase in the probability of licensing after 18-month publication, and, on average, are 18 percentage points less likely than pre-AIPA patent applications to wait until allowance to be... View Details
Keywords: Sean Silverthorne
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

aims to maximize revenue from multiple products with limited inventory constraints. As common in practice, the retailer does not know the consumer's purchase probability at each price and must learn the mean demand from sales data. We... View Details
Keywords: Sean Silverthorne
  • 08 Dec 2003
  • Research & Ideas

Is That Really Your Best Offer?

toss—and the pressure of real-world negotiations probably makes our actual performance even worse. Sometimes we don't realize we're being conned; other times, we wrongly suspect people who are telling us nothing but the truth.... View Details
Keywords: by Michael Wheeler
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

increase in the probability of a reversal in preferences (from a baseline rate of 12%) ensues if the first of two sequentially rented movies has more should and fewer want characteristics than the second film. Finally, we find that as the... View Details
  • 30 Nov 2009
  • Research & Ideas

Tracks of My Tears: Reconstructing Digital Music

preference to quality over quantity and designing smaller, more consistent bundles may be beneficial. In general terms, the same probably applies to other industries where digital channels could lead to an unbundling of products, such as... View Details
Keywords: by Sean Silverthorne; Music
  • 07 Aug 2000
  • Research & Ideas

The Business of Biotech

New Year's Eve 1999 gave revelers a once-in-a-lifetime opportunity for celebration—the exhilarating thrill of ringing in a year that's always had an aura of science fiction mystery. When the champagne corks popped at midnight, however, most merrymakers View Details
Keywords: by Julia Hanna; Biotechnology; Health; Technology
  • 14 May 2020
  • Research & Ideas

What Leaders Can Do to Fight the COVID Fog

goes, ‘Time is a great teacher, but unfortunately it kills all its students.’ So, if time is of the essence, how to best think and frame the problems we need to solve with our teams to survive this crisis? What is sequence of those actions and decisions to have a... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • 21 Mar 2016
  • HBS Case

Can Customer Reviews Be 'Managed?'

the first big thing, which is managing reviews. Now how do you manage reviews? There are three types of ways that you can manage reviews as a hotel. You can manage the location of the review. People are probably going to review your... View Details
Keywords: by Brian Kenny; Advertising; Travel
  • 05 Nov 2013
  • First Look

First Look: November 5

provided to customers as a consequence of reduced marginal costs for a task. We find that an increase in physicians' capacity for ordering ultrasounds (U/S) resulted in an 11.5 percentage point increase in the probability of an U/S being... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2020
  • Book

The Harvard Business School Faculty Summer Reader 2020

and the legacy that you wish to leave, and it is probably still my favorite of all Ishiguro’s books. I also love memoirs and found Paul Kalanithi’s When Breath Becomes Air to be so powerful. It is a thought-provoking book for those like... View Details
Keywords: by Staff
  • 12 Jul 2016
  • First Look

July 12, 2016

forecasts as an input into the government budgeting-making process would probably reduce official forecast errors for budget deficits. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51324 College Tuition, Public... View Details
Keywords: Sean Silverthorne
  • 30 Mar 2010
  • First Look

First Look: March 30

the collective interest levels of the angels can lead to a discrete change in the probability of funding for otherwise comparable ventures. We first show that angel funding is positively correlated with higher survival, additional... View Details
Keywords: Sean Silverthorne
  • Research Summary

The Value of Family Ownership, Control, and Management

In collaboration with Professor Raphael Amit of Wharton, Belén Villalonga is investigating how family ownership, control, and management affect firm value. Their forthcoming Journal of Financial... View Details

  • 03 Nov 2015
  • First Look

November 3, 2015

price parameter. We use data from 3,700 Catholic schools, matched to restricted Census data that identifies geography at the block level. We find that a standard deviation decrease in tuition prices increases the probability that a family... View Details
Keywords: Sean Silverthorne
  • 04 Feb 2014
  • First Look

First Look: February 4

that investors were increasingly supporting late stage research with higher probabilities of success, while funding for riskier early stage research was drying up. Should FasterCures raise money and direct it toward early stage... View Details
Keywords: Sean Silverthlorne
  • 06 Jun 2005
  • Research & Ideas

Microsoft vs. Open Source: Who Will Win?

superior product, adding to the probability of success. However, OSS has disadvantages too. Most importantly, it comes from behind in terms of market share (installed base). Because the value of an operating system depends critically on... View Details
Keywords: by Sean Silverthorne; Technology
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

countries for the period 2001–2010. We uncover the following stylized facts: In emerging Asia, real depreciations are associated with faster growth of firm-level total factor productivity (TFP), sales and cash-flow, higher probabilities... View Details
Keywords: Sean Silverthorne
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