feedback - Publications - Faculty & Research

05 Jul 2022
Op-Ed

Hear Me Out: Introverts Can Be Loud and You Might Like Microsoft Teams

We've been encouraging readers to share feedback and observations about Working Knowledge articles by email, resulting in a slew of thoughtful responses. Here are a few comments from June, published with permission: Re: "Extroverts, Your... View Details

Keywords: by Danielle Kost

27 Jun 2007
Lessons from the Classroom

Learning to Make the Move to CEO

of the AMP experience." Applicants are generally 3 to 5 years away from achieving the rank of CEO or its equivalent, and they must be endorsed and sponsored by their company's highest levels of management. Every Friday, participants gather for a View Details

Keywords: by Julia Hanna; Education

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

team. Incorporate unanticipated, random complications and consider scheduling exercises during peak and non-peak business hours. Ensure the dissemination of clear crisis management procedures to provide structured and effective responses during disruptions to all team... View Details

Keywords: by Hise Gibson and Anita Lynch

02 Sep 2008
First Look

First Look: September 3, 2008

congruence. Performance appraisals with 360-degree feedback improves congruence and collaboration, opens communication when feedback is discussed by the team, and provides an opportunity for more accurate... View Details

Keywords: Sean Silverthorne

05 Aug 2002
Research & Ideas

Understanding the Process of Innovation

feedback on every idea, his reputation for deep knowledge, and the impressive industry contacts he's acquired have earned him a loyal following: his idea-generation process yields 200 interesting concepts a month. The Winnowing Phase The... View Details

Keywords: by Loren Gray

25 Jun 2019
Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

rules to try to influence behavior. Doing so, however, requires firms to understand and abide by the community ethos. Kost: Could you tell me about a case in which a company used the expertise and feedback of a user community to gain... View Details

Keywords: by Danielle Kost

08 Dec 2003
Research & Ideas

Is That Really Your Best Offer?

confident, defensive, angry, or a mix of these feelings. You will then be better able to judge what she truly needs versus what she would like. 6. Hone Your Skills Negotiation doesn't give very good feedback about performance. When we... View Details

Keywords: by Michael Wheeler

02 Jan 2012
Research & Ideas

Most Popular Articles of 2011

good CSR performance are likely to report their CSR activities, thus increasing their overall transparency. Higher levels of transparency ease the fears of potential investors, making them more likely to invest. Driven by Social Comparisons: How View Details

Keywords: by Staff

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

Vulnerabilities don’t work on a calendar. Cybercriminals show up when they show up.” You Might Also Like: How Transparency Sped Innovation in a $13 Billion Wireless Sector The Critical Computer Science Principles Every Strategic Leader Needs to Know Digital... View Details

Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

Great Resignation,” MIT Sloan Management Review, January 11, 2022. Your feedback to last month’s column: Firing McDonald’s Easterbrook: What Could the Board Have Done Differently? Responses to last month’s column covered a wide range.... View Details

Keywords: by James Heskett

05 Nov 2024
Book

Building the Road to 'Small Business Utopia' with AI and Fintech

Matter in Remote Work How Humans Outshine AI in Adapting to Change What Happens When Business Owners Turn to ChatBots for Advice Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Getty Images for... View Details

Keywords: by Karen G. Mills; Financial Services

03 Feb 2018
Op-Ed

How to Heed BlackRock's Call for Corporate Social Responsibility

which investors should have access in order to make informed investment decisions, it engaged in a public comment period, soliciting feedback from various stakeholders about the provisional standards it developed by sector. As such, it is... View Details

Keywords: by Julie Battilana

31 May 2023
Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/kate_sept2004 View Details

Keywords: by Rachel Layne; Transportation

06 Sep 2022
Research & Ideas

Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations

stakeholders, including the patients these charities are ostensibly designed to help,” the paper says. You Might Also Like: Can Amazon Remake Health Care? Why COVID-19 Probably Killed More People Than We Realize Lessons from COVID-19: The Business Skills Doctors Need... View Details

Keywords: by Ben Rand; Insurance; Health; Pharmaceutical

06 Jul 2009
What Do You Think?

Are You Ready to Manage in an Irrational World?

2009, pp. 78-84. Malcolm Gladwell, Blink: The Power of Thinking Without Thinking (New York: Little Brown and Company, 2005) Charles Handy, The Age of Unreason (Boston: HBS Press, 1989) Charles S. Jacobs, Management Rewired: Why Feedback... View Details

Keywords: by Jim Heskett

17 Oct 2024
Research & Ideas

The Reputation Risks of Sharing Fake News

sharing accurate information,” says Jordan. You Might Also Like: Is It Even Possible to Dam the Flow of Misleading Content Online? Do Social Movements Sway Voters? Not Really, Except for One Election 2024: Why Demographics Won't Predict the Next President View Details

Keywords: by Avery Forman

18 Jun 2014
Research & Ideas

Leading Innovation is the Art of Creating ‘Collective Genius’

transparency, adding 360-degree reviews for all employees and 360-degree feedback of his own work—he promised to resign if his own review dropped to a certain level. He set up a portal that asked employees to solve "my problems" and... View Details

Keywords: by Kim Girard

26 Aug 2024
Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

When ChatGPT and other large language models began entering the mainstream two years ago, it quickly became apparent the technology could excel at certain business functions, yet it was less clear how well artificial intelligence could handle more creative tasks. Sure,... View Details

Keywords: by Michael Blanding; Information Technology; Information; Technology

17 Sep 2024
HBS Case

The Climate Targets Leaders Need to Know as Regulations Loom

Already Safe Companies Even Safer Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne

18 Aug 2011
Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

to get good feedback that would help us understand how VCs would be looking at our business model," adds Weng. (Battery Ventures and a few private investors bought into FashionStake's vision early on.) FashionStake and other consumer... View Details