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Publications

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  • All HBS Web  (1,032)
    • News  (217)
    • Research  (652)
    • Events  (1)
    • Multimedia  (4)
  • Faculty Publications  (193)

Show Results For

  • All HBS Web  (1,032)
    • News  (217)
    • Research  (652)
    • Events  (1)
    • Multimedia  (4)
  • Faculty Publications  (193)
← Page 28 of 1,032 Results →
  • 25 Mar 2021
  • Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

tests in virtually every part of the business. Booking.com Chairwoman Gillian Tans has said that the nimbleness that comes with a testing culture helps companies engage employees and develop better products.... View Details
Keywords: by Danielle Kost
  • 16 Jan 2020
  • News

Hitting the High Notes

chat bots in social media, data analytics to enhance candidate experience, and rewards to employees who refer successful hires. For nearly 30 years, Sheridan has been a high-level Human Capital Management consultant and expert on the... View Details
Keywords: Margie Kelley
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations,... View Details
Keywords: by Jim Aisner; Retail
  • Portrait Project

Clare Hawthorne

leadership: "making others better as a result of your presence — and making sure that impact lasts in your absence." But I know that making others better is not just about efficiency; to feel satisfied, I'll need to ensure the people I work with are View Details
  • 24 Oct 2024
  • Research & Ideas

With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support

inflexible or unpredictable work schedules, and employers’ failure to grasp how employees are struggling and to provide them with support, according to a new Harvard Business School report. That disregard harms both workers and companies.... View Details
Keywords: by Christine Pazzanese, Harvard Gazette
  • 22 Jan 2018
  • Sharpening Your Skills

Why You Are Unhappy at Work

jobs for the right mix of organizational support and responsibility. Why Can't Organizations Engage Their Employees? Who is responsible for generating employee engagement? asks James Heskett The View Details
Keywords: by Sean Silverthorne
  • 26 Nov 2001
  • Research & Ideas

Manager or Mentor? Why You Must Be Both

engage them in a developmental way, don't expect that the first question, asked once and first experienced, is going to reverse twenty years of socialization. "What we have to do as managers is figure out what our expectations are of... View Details
Keywords: by Martha Lagace
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional... View Details
Keywords: Dina Gerdeman
  • 09 Dec 2020
  • Blog Post

How to Create a Psychologically Safe Workplace

is important, leaders need to encourage employees to engage in open conversation and feedback. Edmondson finds that organizations will often set the bar for participation too high, meaning that View Details
  • 25 Jun 2019
  • Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

they forge relationships with user groups. Danielle Kost: How can companies engage user communities more effectively? What advantages can they provide a firm? Frank Nagle and Sonali K. Shah: User communities can differentiate a firm’s... View Details
Keywords: by Danielle Kost
  • 05 Jun 2013
  • What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

practices NSM, they are able to build affective engagement with their employees in creating a learning environment where each employee feels respected and fulfilled in an... View Details
Keywords: by James Heskett
  • 01 Mar 2023
  • News

Happy Monday

employees felt about the program and how they were using it. “We’ve never seen our employees answer a survey so fast. Usually it takes some follow-up, but we had results within 15 minutes,” observes... View Details
Keywords: Jen McFarland Flint; Apparel Manufacturing; Manufacturing
  • 28 Aug 2017
  • Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

performance on business-relevant ESG issues based on a firm’s industry membership has a positive association with future financial performance. A company’s efforts to improve its social impact could result in cost savings, increased brand value, innovation, View Details
Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining
  • 21 Sep 2010
  • First Look

First Look: September 21, 2010

access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
Keywords: Sean Silverthorne
  • 17 Feb 2015
  • HBS Case

HBS Cases: The Battle for San Francisco

online than with the community outside their door. Companies often limit their community engagement to contributions to nonprofits or organizing volunteer opportunities. "Traditionally, the way these companies View Details
Keywords: by Michael Blanding; Technology
  • 01 Jun 2013
  • News

School of Hard Knocks

1988) is a New York Times best-selling author, speaker, and chief engagement officer of Illinois-based Kevin Sheridan LLC. Visit http://kevinsheridanllc.com/books. Photo courtesy of Kevin Sheridan Studies show that an organization's... View Details
Keywords: discrimination; Management, Scientific, and Technical Consulting Services; Professional Services
  • 05 Aug 2014
  • Blog Post

Leverage the Power of Alumni Networks in Recruiting

future. The power of this forum to build relationships and connect with others who may be looking for opportunities for career growth is an exceptional one for organizations in a local area. By encouraging current employees to connect and... View Details
  • 23 Jul 2012
  • Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements... View Details
Keywords: Re: Boris Groysberg
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

http://hbswk.hbs.edu/item/6792.html Published: October 31, 2011 When evaluating compensation issues, economists often assume that both an employer and an employee make rational, albeit self-interested choices while working toward a goal.... View Details
Keywords: by Staff
  • 01 Dec 2015
  • Research & Ideas

What to Do When Your Organization Has Dueling Missions

the social mission. “Hybrids have to simultaneously pursue commercial and social objectives,” says Julie Battilana, an associate professor in the Organizational Behavior unit at Harvard Business School. “The big question is, is it really possible to do well on the... View Details
Keywords: by Carmen Nobel
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