employee engagement - Publications - Faculty & Research

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

Or when organization development efforts are curtailed? Or when knowledge development is subcontracted to an army of "free agents?" Or when employees are discouraged from engaging in too much... View Details

Keywords: by James Heskett

Web

Four Ways to Make The Most of Your Company Events - Recruiting

Insights & Advice 07 Oct 2024 Four Ways to Make The Most of Your Company Events Molly DeCastro & Lia Mastrogiacomo Author HBS Team tag Know Your Audience Recruiting Advice If you are looking to engage with Harvard Business School students... View Details

25 Mar 2021
Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

tests in virtually every part of the business. Booking.com Chairwoman Gillian Tans has said that the nimbleness that comes with a testing culture helps companies engage employees and develop better products.... View Details

Keywords: by Danielle Kost

22 Mar 2021
Blog Post

How Do We Sustain Organization Diversity?

possible that I have that sequence wrong? Or that it might be wrong to even think of it as a sequence of priorities? What if initial efforts instead concentrated on inclusion? What if we tried to engage the View Details

Keywords: All Industries

16 Jan 2020
News

Hitting the High Notes

chat bots in social media, data analytics to enhance candidate experience, and rewards to employees who refer successful hires. For nearly 30 years, Sheridan has been a high-level Human Capital Management consultant and expert on the... View Details

Keywords: Margie Kelley

24 Oct 2024
Research & Ideas

With Millions of Workers Juggling Caregiving, Employers Need to Rethink Support

inflexible or unpredictable work schedules, and employers’ failure to grasp how employees are struggling and to provide them with support, according to a new Harvard Business School report. That disregard harms both workers and companies.... View Details

Keywords: by Christine Pazzanese, Harvard Gazette

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations,... View Details

Keywords: by Jim Aisner; Retail

23 Jul 2012
Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements... View Details

Keywords: Re: Boris Groysberg

05 Aug 2014
Blog Post

Leverage the Power of Alumni Networks in Recruiting

future. The power of this forum to build relationships and connect with others who may be looking for opportunities for career growth is an exceptional one for organizations in a local area. By encouraging current employees to connect and... View Details

01 Mar 2023
News

Happy Monday

employees felt about the program and how they were using it. “We’ve never seen our employees answer a survey so fast. Usually it takes some follow-up, but we had results within 15 minutes,” observes... View Details

Keywords: Jen McFarland Flint; Apparel Manufacturing; Manufacturing

22 Nov 2022
Blog Post

Leading in Tough Times: HBS Faculty member Amy C. Edmondson on Psychological Safety

knowledge-intensive work relies on integrating the ideas and expertise of multiple people, which requires a willingness to speak candidly. WHAT ARE SOME THINGS LEADERS CAN DO TO CREATE A MORE PSYCHOLOGICALLY SAFE WORK ENVIRONMENT? Ideally, companies will create an... View Details

Portrait Project

Clare Hawthorne

leadership: "making others better as a result of your presence — and making sure that impact lasts in your absence." But I know that making others better is not just about efficiency; to feel satisfied, I'll need to ensure the people I work with are View Details

25 May 2021
Blog Post

The Surprising Power of Nostalgia at Work

actually works. When people engage in nostalgia, they’re accessing personally meaningful autobiographical events typically shared with family, friends, and other close connections. It isn’t just a happy trip down memory lane — in fact,... View Details

Keywords: All Industries

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

allow themselves to appear to be vulnerable, for once lacking the answers to everything? Is it time for more reverse mentoring? What do you think? Share your thoughts in the comments below. Editor’s Note: Heskett speculates on the influence of culture on post-pandemic... View Details

Keywords: by James Heskett

18 May 2010
First Look

First Look: May 18

important narratives around the world that encourages students to more fully inhabit the story's hero—leads to fuller engagement and more active learning. We report results using this approach with undergraduate and graduate students in... View Details

Keywords: Martha Lagace

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

$1 million annually in cash and in-kind gifts and helping the organization to expand nationally. City Year in turn played a central role in helping Timberland develop and implement its strategy for community service and a high-engagement corporate culture. City Year... View Details

Keywords: by James Austin

06 Aug 2020
Research & Ideas

Who Will Give You the Best Professional Guidance?

fees. My heuristic for these types of engagements is to assess whether they are performing a part-time role you’d otherwise fill with a full-time employee (FTE) if you could find them. These View Details

Keywords: by Julia B. Austin

23 Apr 2014
News

Providing Advantage and Opportunities for Disadvantaged Youths

makes them stronger and more resilient as an employee then many folks who have never faced any type of adversity in their lives. “So I think what our country needs to do is really embrace the fact that, if we are going to have a globally... View Details

15 Sep 2011
Research & Ideas

High Ambition Leadership

Martha Lagace: What is missing in leadership models today? Michael Beer: Most formal leadership models do not incorporate institution-building in their definition of leadership. Leadership is thought of as a means for activating change, View Details

Keywords: by Martha Lagace

25 Jun 2019
Research & Ideas

The Powerful Strategic Tool Companies Should Not Try to Control

they forge relationships with user groups. Danielle Kost: How can companies engage user communities more effectively? What advantages can they provide a firm? Frank Nagle and Sonali K. Shah: User communities can differentiate a firm’s... View Details