Publications

Teaching Note to (9-505-029). View Details

August 2002
Case

MicroFridge: The Execution

Supplements the case. View Details

Keywords: Consumer Products Industry

Educators

February 1999 (Revised November 1999)
Teaching Note

USA TODAY Online TN

Teaching Note for (9-598-133). View Details

Keywords: Journals and Magazines; Journalism and News Industry

July 1997
Teaching Note

First Year Marketing Module Summary: Evolution of Marketing TN

Describes the organization of a four- or five-case module that concludes the Marketing Management course in the First Year curriculum at Harvard Business School and offers a look to the future. Covers introductory remarks to students at the start of the module, some... View Details

Keywords: Forecasting and Prediction; Learning; Information; Marketing

March 1997
Teaching Note

Rogers Communications, Inc.: The Wave TN

Teaching Note for (9-597-050). View Details

Keywords: Telecommunications Industry

January 1997 (Revised July 1998)
Case

Dendrite International (Condensed)

This version has been shortened to concentrate on the issue of managing a long selling process and long post-sale account relationship. The focus on the pharmaceutical industry in the United States, Europe, and Japan is preserved. Broader questions of expansion into... View Details

Keywords: Customer Focus and Relationships; Marketing Strategy; Product Development; Sales; Expansion; Chemical Industry; Pharmaceutical Industry; Japan; Europe; United States

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28 Oct 2008
First Look

First Look: October 28, 2008

Working PapersPlatform Rules: Multi-Sided Platforms as Regulators Authors:Kevin J. Boudreau and Andrei Hagiu Abstract This paper provides a basic conceptual framework for interpreting non-price instruments used by multi-sided platforms... View Details

Keywords: Martha Lagace

23 Mar 2010
First Look

First Look: March 23

barriers to commercialization? What made Du Pont so confident that it could succeed at this uncertain time? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/810084-PDF-ENG New York Life and Immediate Annuities Julio J. Rotemberg and View Details

Keywords: Martha Lagace

14 Feb 2012
First Look

First Look: February 14

today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams,... View Details

Keywords: Carmen Nobel

2019
Article

Big Data

Big data is defined and distinguished from a mere moment in the “ancient quest to measure.” Specific discontinuities in the practice of information science are identified that, the paper argues, have large consequences for the social order. The infrastructure that runs... View Details

Keywords: Big Data; Digital Infrastructure; Privacy; Algorithm; Data Generators; Marketplace Icon; Analytics and Data Science; Infrastructure; Power and Influence; Society

Read Now

February 2006
Supplement

Gary Loveman of Harrah's at Harvard Business School: Harrah's Total Rewards

Keywords: Games, Gaming, and Gambling; Accommodations Industry

December 2004 (Revised December 2005)
Case

Nectar: Making Loyalty Pay

Loyalty Management UK (LMUK) manages British supermarket chain Sainsbury's frequent-shopper card program, called Nectar. LMUK uses Sainsbury's sponsorship as the magnet to attract other retailers into a profitable, multisponsor loyalty network. Examines the economics... View Details

Keywords: Customer Focus and Relationships; Business or Company Management; Supply Chain Management; Marketing Strategy; Networks; Marketing Channels; Advertising Campaigns; Outcome or Result; Growth and Development; Retail Industry; Great Britain

Educators

October 2007
Article

The Territory of Consumer Research: Walking the Fences

Keywords: Customers; Research

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August 2002
Teaching Note

MicroFridge, TN

Teaching Note for (9-599-049) and (9-503-017). View Details

Keywords: Consumer Products Industry

September 2017
Case

Blackstone's Julia Kahr at the Summit

By: Paul A. Gompers, John D. Dionne and Amram Migdal

In 2009, Blackstone, the New York-based alternative asset and financial services firm, committed to invest up to $750 million into Summit Materials, a new company in the aggregates sector (i.e., construction materials, such as crushed stone, sand, gravel, cement,... View Details

Educators