by James Heskett - Publications - Faculty & Research

15 Feb 2007
Research & Ideas

Helping Low-Income Families Save More

Podcast with: Peter TufanoInterviewer: James AisnerRunning Time: 18 min., 55 sec. View Details

Keywords: by Jim Aisner; Banking; Financial Services

02 May 2007
Research & Ideas

The Authentic Leader

Podcast with: Bill George Interviewer: James Aisner Running Time: 11 min., 37 sec. View Details

Keywords: by Jim Aisner

18 Sep 2019
News

After Charles Suarez's failed compensation negotiations with Victor, Suarez's attorney, Joe Batchelder, joined class discussions of the case in a course taught by Professor Brian Hall. Professor James Sebenius also interviewed Joe Bachelder at length on this case and... View Details

Keywords: Courts and Trials; Attorney and Client Relationships; Negotiation Deal; Executive Compensation; Knowledge Sharing; Talent and Talent Management; Perspective; Organizations

Citation

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details

Keywords: by Jim Aisner; Retail

10 May 2004
Research & Ideas

Rethink the Value of Joint Ventures

more than 3,000 American transnationals suggests that JVs are falling out of favor. Why? Increasing forces of globalization such as increasingly fragmented production processes make the decision not to collaborate pay off. That's one finding from work done View Details

Keywords: by Cynthia Churchwell

05 Nov 2009
News

Directorship Magazine Awards

29 Aug 2024
Research & Ideas

Shoot for the Stars: What to Know About the Space Economy

A new space race—one fueled more by commercial conquest than intergalactic domination—is charting solutions to pressing problems in national security, climate change, and communication. With costs poised to drop and innovation on the... View Details

Keywords: by Kara Baskin; Aerospace

June 2005 (Revised May 2008)
Case

Yamanote Kaikan

By: Robin Greenwood, Arthur I Segel and Joshua Katzin

In 2001, James O'Connell, president of Holyoke Japan, an affiliate of Larson Capital, a distress debt private equity firm, wants to bid on a 90 billion yen loan currently in default by the borrower, Sanjo Enterprises, for a popular wedding and banquet facility with an... View Details

Keywords: Borrowing and Debt; Private Equity; Price; Bids and Bidding; Competition; Japan

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28 Aug 2009
News

Faculty Pioneer Award in Social Entrepreneurship

25 Aug 2017
Op-Ed

Op-Ed: After Charlottesville, Where Does a CEO's Responsibility Lie?

strongly disagree with President Trump’s reaction to the events that took place in Charlottesville over the past several days. Racism, intolerance and violence are always wrong.” Even James Murdoch, the son of Rupert Murdoch and Chief... View Details

Keywords: by Gautam Mukunda

18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

year, will eventually earn them a decent funeral by the time they die. The problem, though, is that if they miss even two weeks' worth of payments, they forfeit everything they've contributed to date. Big Demand According to Joseph L.... View Details

Keywords: by Martha Lagace

07 Jan 2013
Lessons from the Classroom

Culture Changers: Managing High-Impact Entrepreneurs

says. Sundance Institute. Founder Robert Redford's contribution in legitimizing indie films is akin to what James Beard did for American food. Sundance made indies and the different stories depicted in the genre more acceptable View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics; Food & Beverage; Entertainment & Recreation; Information; Publishing

24 Oct 2005
Research & Ideas

IPR: Protecting Your Technology Transfers

visited factories producing clothing and fabric and compared the techniques used by competitors in different parts of the world, I began thinking about the factors firms consider when deciding what kinds of technology should be deployed... View Details

Keywords: by Cynthia Churchwell

25 Feb 2011
News

Building America's Most Innovative Brands

11 Jun 2019
Book

These Aren't Beach Books, but Managers Should Read Them Anyway

disruption, but Gary Pisano says there are ways to stay ahead of the innovation curve. Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level James Sebenius explains the art of Henry Kissinger’s dealmaking. Problem... View Details

Keywords: by Sean Silverthorne

19 Jul 2007
Research & Ideas

Podcast: Rupert Murdoch and the Wall Street Journal

Podcast with: Bharat Anand Interviewer: James Aisner Running Time: 17 min., 15 sec. Directors of Dow Jones & Co. this week accepted Rupert Murdoch's $5 billion, $60-per-share bid for the company and the jewel in the crown, the Wall... View Details

Keywords: by Jim Aisner; Journalism & News; Publishing

January 1996 (Revised February 1997)
Case

Tennessee Valley Authority: Option Purchase Agreements

By: Peter Tufano

James Cross, VP of customer planning at the Tennessee Valley Authority, a major supplier of electric power in the Southeast United States, is considering meeting its incremental capacity needs by creating new financial contracts, Option Purchase Agreements (OPAs) to... View Details

Keywords: Risk and Uncertainty; Risk Management; Energy Generation; Corporate Finance; Energy Industry; United States

Citation

Find at Harvard

27 Jun 2005
Research & Ideas

The Potential Downside of Win-Win

In The Real World James Gillespie, of the Illinois Institute of Technology's Chicago-Kent College of Law, and I coined the term parasitic integration to describe instances in which the value created by... View Details

Keywords: by Max H. Bazerman

May 2013 (Revised August 2013)
Case

McKinsey & Company

By: Jay W. Lorsch and Kathleen Durante

In early 2013 the leaders of McKinsey & Co., were reflecting, as they did periodically, on the path forward for their firm. Founded in Chicago in 1926 by James O. McKinsey (Mac), with only a small staff in one office, the firm had grown to be a global company with more... View Details

Keywords: CONSULTING Firms; McKinsey; Professional Service Firm; Marvin Bower; Strategy; Governance; Consulting Industry

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