best practices - Publications - Faculty & Research

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

decisions and move forward. "Leaders must go from trying to have all the answers to being comfortable with being uncomfortable." As roundtable participants pointed out, "standard safety vests" aren’t available; best View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

18 Sep 2012
First Look

First Look: September 18

initial socialization focused on personal identity (emphasizing newcomers' authentic best selves) led to greater customer satisfaction and employee retention after six months, compared to (a) socialization that focused on organizational... View Details

Keywords: Sean Silverthorne

01 Dec 2023
News

The Imposter Among Us

is something I was afraid to do earlier in my career so as to not come across as incompetent. Now, I’m completely comfortable asking the “dumb” questions so that I am fully equipped to operate at the best of my ability. —Clifford Maxwell... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

Web

Impact Investments

through critical, multi-method research. The project is further dedicated to building a foundation of rigorous data for the development of best practices in the impact investing space. WEF, “From the Margins... View Details

08 Oct 2007
Research & Ideas

Management Education’s Unanswered Questions

Science. They wanted to establish management as a science, not just an art. Professions. Professions took knowledge and used it to advance societal interests. Professionals acted in the best interests of the persons they were representing... View Details

Keywords: by Martha Lagace; Education

01 May 2013
What Do You Think?

Why Isn’t ‘Servant Leadership’ More Prevalent?

Summing Up Is the Term "Servant Leadership" an Oxymoron? Servant leadership (SL) is a concept that triggers a great deal of interest, judging by my e-mail inbox and the number of responses to this month's column. Many comments suggested that: (1) servant... View Details

Keywords: by Jim Heskett

31 Jul 2018
First Look

New Research and Ideas, July 31, 2018

mobile phone penetration, universal availability of unique ID systems, and evolving privacy and data protection laws. It builds on global best practices and promotes the adoption of human-centered design... View Details

Keywords: Dina Gerdeman

04 Jun 2007
Research & Ideas

Is Health Care Making You Better—or Dead?

interdependent. And although you may have a great doctor with the best intentions, the system may not allow him or her to give the quality of care they would like to. A: Absolutely. My heart really goes out to physicians nowadays. They're... View Details

Keywords: by Sean Silverthorne; Health

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

Succession planning is hard work: It must be embraced by the organization and driven by the CEO. In the book, Bower identifies best practices companies can follow to identify, groom, and train internal... View Details

Keywords: by Sean Silverthorne; Employment

23 Nov 2009
Research & Ideas

Management’s Role in Reforming Health Care

Despite the urgency of debate on the U.S. national stage about health-care reform, an issue now before the U.S. Senate, one crucial element of change has been less visible: advances in the delivery of medical services. Innovations in health-care delivery—applying the... View Details

Keywords: by Martha Lagace; Health

21 Jul 2008
Research & Ideas

Solving the Marketing Resources Allocation Puzzle

allocation such as heuristics, decision rules, and "bottom up" approaches still effective in today's complex marketing environment? To help practicioners answer this question, Harvard Business School professors Sunil Gupta and Tom Steenburgh surveyed the academic... View Details

Keywords: by Sean Silverthorne

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

12 Sep 2023
Research & Ideas

How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

collaborated with Dimensional Fund researchers Wei Dai, Kaitlin Hendrix, Wiebke Lamping, Savina Rizova, and Trey Roberts. To understand the growth drivers, the researchers compared firms’ service offerings, practices aimed at expanding... View Details

Keywords: by Ben Rand; Financial Services

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

devote enough time and resources to developing the mindsets and capabilities all employees need. "Data, like all information, is power, and not everyone will embrace this transition readily." Roundtable executives said senior leaders tend to be digital immigrants at... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

Web

2023 Reunion Presentations - Alumni

Chairperson, Private Equity at Apollo; Tracy Palandjian (MBA 1997), CEO and Co-Founder of Social Finance; Member of the Harvard Corporation; Fran Seegull (MBA 1998), President, US Impact Investing Alliance + More Info – Less Info Impact investing has rapidly evolved... View Details

29 Jul 2019
Research & Ideas

How Companies Benefit When Employees Work Remotely

put their findings in perspective and offer a framework for future research, the researchers emphasized the nature of a patent examiner’s work, which requires little coordination with co-workers on a daily basis. Examiners perform their work independently, adhering to... View Details

Keywords: by Kristen Senz

January 2024
Case

Sprouts Farmers Market

By: Rajiv Lal, Forest L. Reinhardt and Natalie Kindred

Sprouts Farmers Markets (Sprouts) is a Phoenix, Arizona-based chain of 400-plus natural foods stores in 23 U.S. states and $6.4 billion in sales as of 2022. In its product assortment, brand image, and store environment, Sprouts emphasizes freshness, health, innovation,... View Details

Keywords: Business Model; Growth and Development Strategy; Brands and Branding; Strategic Planning; Sales; Business Strategy; Expansion; Product Positioning; Marketing Strategy; Competition; Retail Industry; United States; Arizona

Citation

Educators

Purchase

Person Page

DENIAL reviews

By: Richard S. Tedlow

"A wake-up call to be sure that we dont allow ourselves to confuse our maps with the actual territory."

strategy+business "2010 Best Business Books," Winter 2010

... View Details

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India