Publications

Purchase

01 Dec 2017
News

Examining the Magnitude of Syria’s Refugee Crisis

attitudes toward the Syrian conflict—such as the continuing desire of refugees to return to a unified Syria—which has helped to shape discussions about peace and reconciliation in the country. Gunnar Trumbull, the Philip Caldwell... View Details

October 18, 2021
Article

How to Reframe What Work Means to You

By: Hubert Joly

Our society often conceives of work as something we must endure so we can afford to do something else. The former CEO of Best Buy explains why this view has led to a crisis of engagement among leaders and employees alike, and offers a different model that he introduced... View Details

Keywords: Work; Meaning In Life; Employment; Attitudes; Perspective; Mission and Purpose

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Article

Syrian Refugees in Turkey and the Politics of Post Conflict Reconciliation

By: Kristin Fabbe and Tolga Sınmazdemir

Finding suitable settlements to civil wars, then proceeding to reconcile and reintegrate civilian communities to realize such settlements and avoid future conflict, poses many seemingly insurmountable challenges. The Syrian conflict is a case in point. Not only has a... View Details

Keywords: Syrian Refugees; Conflict; Postconflict Reconciliation; Refugees; War; Conflict and Resolution; Attitudes; Syria; Turkey

July 2015
Article

Prosocial Norms in the Classroom: The Role of Self-regulation in Following Norms of Giving

By: P. R. Blake, M. Piovesan, N. Montinari, F. Werneken and F. Gino

Children who are prosocial in elementary school tend to have higher academic achievement and experience greater acceptance by their peers in adolescence. Despite this positive influence on educational outcomes, it is still unclear why some children are more prosocial... View Details

Keywords: Behavior; Attitudes; Learning; Standards; Education Industry

November 1990 (Revised November 1991)
Case

Apple Computer (A): Industry, Strategy, and Organization

Explores how the human resource (HR) function at Apple Computer can best support the company's strategy. Provides an overview of the company's history, industry, competitive position, strategy, and organization. Written at a time when the company faces a very... View Details

Keywords: Attitudes; Organizational Culture; Employees; Business Strategy; Computer Industry; United States

Educators

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January 2020
Article

Gifts of the Immigrants, Woes of the Natives: Lessons from the Age of Mass Migration

By: Marco Tabellini

In this paper, I jointly investigate the political and the economic effects of immigration and study the causes of anti-immigrant sentiments. I exploit exogenous variation in European immigration to U.S. cities between 1910 and 1930 induced by World War I and the... View Details

Keywords: Political Backlash; Age Of Mass Migration; Cultural Diversity; Immigration; History; Economy; Attitudes; Cross-Cultural and Cross-Border Issues; Diversity

08 Sep 2020
Sharpening Your Skills

Capitalism Works Better When I Can See What You're Doing

your messages after they are read. The problem: The memory of your uninhibited behavior lingers. Research Papers Surfacing the Submerged State with Operational Transparency in Government ServicesCitizens who see the work that government is doing express more positive... View Details

Keywords: by Sean Silverthorne

22 Feb 2016
News

Cooking Up America’s Food Culture

community center that brings people together around food and agriculture, teaching some of the lessons of self-sufficiency that were always a part of the Farm Life School philosophy. That DIY attitude is the next big trend, Duda says.... View Details

Keywords: April White

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

Operations Management unit, to see what would happen if they showed people exactly what government was doing on their behalf—starting on the most basic level of street repairs. Would that kind of transparency increase faith in government overall? "We are at the... View Details

Keywords: by Michael Blanding

Profile

Ruth Cenat

businesswoman from early on. I think the moment that captures my attitude back when I was 13 was when I showed up at a McDonald’s booth at a job fair with a resume, briefcase, and business suit. View Details

Keywords: CPG; Nonprofit/Government/Education

01 Dec 2017
News

Ink: Alumni Book Recommendations

underestimate our ability to make more out of those we have .Stretching is a learned set of attitudes and skills that comes from a simple but powerful shift from wanting more resources to embracing and acting on the possibilities of our... View Details

01 Feb 2002
News

Former Bulletin Editor Remembered

the impact of the political and social upheaval triggered by U.S. involvement in the Vietnam War. "For half a century," he wrote, "the attitudes and objectives of students and faculty at HBS had been fairly consistent from one year to the... View Details

Keywords: Edward Lovell ("Ted") Anthony II (MBA 1952); obituary; Colleges, Universities, and Professional Schools; Educational Services

14 Sep 2015
Research & Ideas

Rewriting the Rules of Service Competition

well. As a result, these organizations staff very carefully, hiring for attitude and then training for skills, whether the business is fast food or cutting-edge medical organizations such as the Mayo Clinic. These are not good places to... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

01 Jun 2011
News

Racial Bias Pervades Health Care

and let the patient die in her own blood. White writes: “I don’t think it had quite hit me at that point that I was on the verge of entering a profession where white doctors treating black patients was the rule, and that there was a host of often hidden emotions and... View Details

Keywords: Sean Silverthorne; Health, Social Assistance

2023
Working Paper

Polarizing Corporations: Does Talent Flow to "Good" Firms?

By: Emanuele Colonnelli, Tim McQuade, Gabriel Ramos, Thomas Rauter and Olivia Xiong

We conduct a field experiment in partnership with the largest job platform in Brazil to study how environmental, social, and governance (ESG) practices of firms affect talent allocation. We find both an average job-seeker’s preference for ESG and a large degree of... View Details

Keywords: Corporate Social Responsibility and Impact; Job Search; Talent and Talent Management; Wages; Attitudes

July 2003 (Revised December 2003)
Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details

Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry

Educators

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January 1982
Article

A Negativity Bias in Interpersonal Evaluation

By: T. M. Amabile and A. H. Glazebrook

Two studies were conducted to demonstrate a bias toward negativity in evaluations of persons or their work in particular social circumstances. In Study 1, subjects evaluated materials written by peers. Those working under conditions that placed them in low status... View Details

Keywords: Social Psychology; Status and Position; Prejudice and Bias; Performance Evaluation; Situation or Environment; Perception; Attitudes