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- All HBS Web
(2,753)
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- Research (829)
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- 02 Apr 2015
- Research & Ideas
Digital Initiative Summit: Big Messages, Small Screens, Many Choices
Business Administration and Chair of the General Management Program at HBS. Gupta, whose current academic interests lie in mobile advertising, mobile payments, and mobile commerce, described the difficult landscape confronting marketers... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
number of metrics suggest that the CSE initiative produced substantial improvements in customer service. For instance, customer service scores from the firm's "Mystery Shopper" program have risen... View Details
Keywords: by Martha Lagace
- 28 Feb 2005
- Research & Ideas
Amazon, eBay and the Bidding Wars
entirely replace sequential bidding, eBay auctions would become a lot like sealed bid auctions, in which bidders submit bids that are all opened simultaneously at the end. In fact, there are third-party providers of bidding software and View Details
- 19 Sep 2012
- Research & Ideas
Book Excerpt: “The Architecture of Innovation”
venture investors are not needed. For most of its history, Intel's fund has emphasized making passive investments in a wide variety of companies in selected categories, analogous to a mutual fund following an index fund approach. Such a View Details
- 09 Jan 2018
- First Look
First Look at New Research and Ideas, January 9, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=53695 forthcoming Journal of Oncology Practice Development and Feasibility of Bundled Payments for the Multidisciplinary Treatment of Head and Neck Cancer: A Pilot Program By: Spinks, Tracy,... View Details
Keywords: Sean Silverthorne
- 05 Jan 2010
- First Look
First Look: January 5
down as MD in 2006, to develop a training program for them. This request raises the question of whether this internal training capability should become the basis of an external service offering. Purchase... View Details
Keywords: Martha Lagace
- 22 Jun 2009
- Research & Ideas
“Too Big To Fail”: Reining In Large Financial Firms
read in Washington since it was submitted to Congress in January by a Congressional Oversight Panel. Congress created the five-member panel last October when it enacted the $700 billion Troubled Asset Relief Program (TARP) to rescue... View Details
- 29 Jan 2008
- First Look
First Look: January 29, 2008
case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=108011 PublicationsOvercoming the Saving Slump: How to Increase the Effectiveness of Financial Education and Saving Programs Author:Annamaria Lusardi, ed.... View Details
Keywords: Martha Lagace
- 27 Sep 2011
- First Look
First Look: September 27
development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP)-a... View Details
Keywords: Sean Silverthorne
- 04 Aug 2009
- First Look
First Look: August 4
benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. I examine both conformance quality and View Details
Keywords: Martha Lagace
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
causing them to place a lower value on the product or service being offered. To address this problem, managers should experiment with operational transparency—the deliberate design of windows into and out of the organization's operations... View Details
Keywords: Dina Gerdeman
- 19 Apr 2011
- First Look
First Look: April 19
investigate nine open source programming contests in which 875 software programmers submit over 4.7 million lines of code. We conduct our analysis at the individual level and identify how programmers gain the ability to adopt and invent... View Details
Keywords: Sean Silverthorne
- 06 May 2002
- Research & Ideas
Profits for Nonprofits: Earning Your Own Way
are." A for-profit enterprise has to cope not only within the nonprofit that backs it, but also within the world at large, said Toby Sherman, director of food service for Greyston Foundation. Greyston, a $13 million organization in... View Details
Keywords: by Martha Lagace
- 20 Mar 2000
- Research & Ideas
No Place Like Home: America’s Housing Crisis and Its Impact on Business
essential blue-collar positions. Says Harvey, "Firms must respond to these realities with higher wages, which make the goods and services they produce more expensive, which in turn makes the overall economy less competitive in a... View Details
- 21 May 2013
- First Look
First Look: May 21
programs to strengthen top-performing service providers' loyalty to Cross Country. Concurrently, the company undertook a two-step organization redesign to focus more resources on View Details
Keywords: Sean Silverthorne
- 28 Aug 2017
- Research & Ideas
Should Industry Competitors Cooperate More to Solve World Problems?
Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
discussed other key points from the book: Martha Lagace: What do you mean by “possibility government”? Mitchell Weiss: Possibility government is the pursuit of novel programs and services by public officials... View Details
Keywords: by Martha Lagace
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details
Keywords: by W. Earl Sasser
- 10 Jan 2017
- First Look
First Look at New Research: January 10, 2017
“particularly on high cost of failure situations where good information on potential service providers is correspondingly of high value.” Angie's List had a paid subscription model as it charged “members” for access to the information... View Details
Keywords: Sean Silverthorne
- 02 Aug 2024
- HBS Case
How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture
remarkable is not that Josh had the idea,” says Satchu, who taught Domingues as a student in a NEXT Canada program years ago. “It’s that he trusted his judgement to solve a real problem, and he's now got customers all over North America.... View Details