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  • Web

Podcast - Business & Environment

redesigning iconic products like the Billy bookcase to make them easier to disassemble and repair, how secondhand retail pilot programs at IKEA stores are reaching new customers, and how investments like RetourMatras are developing... View Details
  • 27 Aug 2007
  • Op-Ed

Mattel: Getting a Toy Recall Right

problem themselves rather than clog customer service desks at Mattel's retail outlets, which would strain Mattel's dealer relations and cost the company extra dollars in processing fees. Mattel's recall Web site is a model of excellence.... View Details
Keywords: by John Quelch; Consumer Products
  • 26 Apr 2024
  • Blog Post

How I Spent my 2+2 Deferral: Matthew Young

The HBS 2+2 program is a deferred admission process for current students in their final year of study, either in college or a full-time master’s degree program. If you are admitted through 2+2, you work for two to four years in a field of... View Details
  • 18 Aug 2009
  • First Look

First Look: August 18

members' prior experience working with one another—is one mechanism that helps teams leverage the benefits of diversity in team member experience by alleviating coordination problems that diversity creates. We use detailed project- and individual-level data from an... View Details
Keywords: Martha Lagace
  • 24 May 2011
  • First Look

First Look: May 24

and further development of the original cluster framework. The fourth part then explores the policy implications to be drawn from Porter's work on clusters. Porter develops recommendations on how to leverage clusters as a tool in economic development. While many... View Details
Keywords: Sean Silverthorne
  • 26 Apr 2023
  • In Practice

Is AI Coming for Your Job?

time to focus on building relationships, managing, and selling. Software engineers can use services to autogenerate programming code for basic purposes, allowing them to write code more efficiently while... View Details
Keywords: by Kristen Senz; Technology
  • Career Coach

Lauren Murphy

individual leaders as well as senior management teams to improve team alignment with organizational goals. Lauren brings decades of management experience to her coaching work. For 14 years, she was the Director, Career Education & Coaching overseeing the HBS... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
  • Web

Finance - Faculty & Research

Aparna Krishna This paper evaluates a low-cost, customized soil nutrient management advisory service in India. As a methodological contribution, we examine whether and in which settings satellite measurements may be effective at... View Details
  • 05 Apr 2011
  • First Look

First Look: April 5

those that return instantaneous results—even when those results are identical. In five experiments that simulate service experiences in the domains of online travel and online dating, we demonstrate the impact of the labor illusion on... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2008
  • Working Paper Summaries

Using Financial Innovation to Support Savers: From Coercion to Excitement

Keywords: by Peter Tufano & Daniel Schneider; Financial Services
  • 30 Apr 2024
  • Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

In the 1990s, when Harvard Business School Professor Lynn S. Paine was researching and writing about examples of corporate misconduct, she hoped more businesses would take decisive action to root out fraud and other unethical behavior. Many companies have since formed... View Details
Keywords: by Dina Gerdeman
  • 12 Mar 2024
  • HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
Keywords: by Rachel Layne; Electronics; Information Technology
  • Web

About | Social Enterprise | Harvard Business School

John Hancock’s Bond and Corporate Finance group. Margot Dushin Director of Programs Margot Dushin joined the Social Enterprise Initiative in 1996. Margot plays a principal role in the Social Enterprise Initiative's MBA View Details
  • Web

Harvard Business School Online Courses & Learning Platforms

proven frameworks to build a viable, valuable tech venture that can profitably scale and attract venture capital. Pay by April 10 $1,850 Certificate Featured Courses New Transforming Customer Experiences Professor Ryan Buell Gain a systematic approach for delivering... View Details
  • March 2021
  • Supplement

Making Impact Investing Markets: IFC (B)

By: Shawn A. Cole, John Masko and T. Robert Zochowski
In 2018, Thailand’s Bank of Ayudhya (known as Krungsri), was considering whether to participate in the first issue of a new financial instrument from the International Finance Corporation (IFC), known as a gender bond. Building on the success of the Green Bond program... View Details
Keywords: Impact Investment; Development Economics; Developing Countries and Economies; Borrowing and Debt; Credit; Equity; Bonds; Financing and Loans; Growth and Development; Emerging Markets; Non-Governmental Organizations; Corporate Social Responsibility and Impact; Financial Instruments; Gender; Financial Services Industry; Thailand
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  • 24 Jul 2023
  • Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

program director and senior researcher for Managing the Future of Work, and Francis Hintermann, Global Lead of Accenture Research, collaborated on the paper. Where are workers hiding, and why? The team defines hidden workers in three... View Details
Keywords: by Kara Baskin
  • November 2001 (Revised April 2003)
  • Case

Camp Dresser & McKee: Getting Incentives Right

By: Ashish Nanda
"If you try to use money to motivate behavior, you are in a powerful and dangerous place, especially with engineers and scientists," remarked Tom Furman, CEO of Camp Dresser & McKee, Inc. (CDM), a consulting environmental engineering firm. Historically, CDM had... View Details
Keywords: Motivation and Incentives; Compensation and Benefits; Service Industry
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  • Web

Marketing - Faculty & Research

of video-streaming service Netflix, presented the company’s quarterly earnings. He had every reason to be upbeat: Netflix added 19 million new subscribers in the final quarter of 2024, ended the year with a staggering 302 million global... View Details
  • 29 Mar 2016
  • First Look

March 29, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50822 forthcoming Manufacturing & Service Operations Management How Do Customers Respond to Increased Service Quality Competition? By: Buell, Ryan W.,... View Details
Keywords: Sean Silverthorne
  • 02 Mar 2010
  • First Look

First Look: March 2

Company Authors:Michael Beer and Magnus Finnstrom Publication:Leadership in Action, November-December 2009 Abstract Traditional leadership development programs often fail to achieve the desired results because they don't focus on learning... View Details
Keywords: Martha Lagace