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  • All HBS Web  (2,170)
    • People  (4)
    • News  (660)
    • Research  (1,191)
    • Events  (2)
    • Multimedia  (52)
  • Faculty Publications  (662)

Show Results For

  • All HBS Web  (2,170)
    • People  (4)
    • News  (660)
    • Research  (1,191)
    • Events  (2)
    • Multimedia  (52)
  • Faculty Publications  (662)
← Page 28 of 2,170 Results →
  • 26 Aug 2015
  • News

The Company We Keep

  • 10 Sep 2020
  • News

Work-from-home productivity gains seen evaporating as pandemic grinds on

  • 31 Jan 2018
  • News

How can multinationals get their regional teams to work well together?

    Accuracy Obsession: Humans Prioritize Immaterial AI Accuracy Over Their Own Compensation — Unless We Educate Them

    1. Problem definition: Accuracy isn't everything. In many contexts, high or low sensitivity is more important than overall correctness — and yet, we find that humans prefer accurate algorithms, even to their detriment. Specifically, we identify and address an... View Details

      Andy Zelleke

      Andy Zelleke is the MBA Class of 1962 Senior Lecturer of Business Administration. A member of the General Management unit, he is the Faculty Chair of HBS’ Middle East & North Africa Research Center.

      Since Spring 2021, Dr. Zelleke has taught “Unpacking... View Details

      Keywords: federal government; professional services; defense; financial services
      • 28 Dec 2016
      • News

      Harvard’s New Online Negotiation Course

      • 24 Feb 2022
      • Video

      Professor Arthur Segel: Unexpected

      • September 2015 (Revised February 2017)
      • Case

      MOD Pizza: A Winning Recipe?

      By: Boris Groysberg, John D. Vaughan and Matthew Preble
      Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015 to 200 stores by the end of 2016, and while the two believed that MOD could manage... View Details
      Keywords: Entrepreneurship; Employees; Employee Relationship Management; Selection and Staffing; Leadership; Growth and Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility and Impact; Mission and Purpose; Service Industry; United States
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      Groysberg, Boris, John D. Vaughan, and Matthew Preble. "MOD Pizza: A Winning Recipe?" Harvard Business School Case 416-004, September 2015. (Revised February 2017.)
      • 05 Nov 2013
      • News

      Harvard Business School Faculty Members Honored

      • October 2019
      • Case

      Regtech at HSBC

      By: Aiyesha Dey, Jonas Heese and James Weber
      Mark Cooke, Global Head of Operational Risk, needed to decide between a traditional regulatory control system and a new regtech system to manage non-financial risks. Non-financial risks failures such as money laundering and tax evasion had cost HSBC billions of... View Details
      Keywords: Risk Management; Banks and Banking; Collaborative Innovation and Invention; Banking Industry; Information Technology Industry; United Kingdom; United States
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      Dey, Aiyesha, Jonas Heese, and James Weber. "Regtech at HSBC." Harvard Business School Case 120-046, October 2019.
      • Forthcoming
      • Article

      Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

      By: Michelle A. Kinch and Ryan W. Buell
      Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
      Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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      Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
      • 19 Jul 2013
      • News

      Reinvigorate a Disengaged Sales Force

      • 04 May 2009
      • Research & Ideas

      What’s Next for the Big Financial Brands

      headquarters reminds us that a brand is a precious asset. The value of any brand asset depends upon whether it has delivered on its past promises and is believed likely to do so in the future. It takes years of effort to build brand trust... View Details
      Keywords: by John Quelch; Banking; Financial Services
      • April 2022
      • Article

      AI Insurance: How Liability Insurance Can Drive the Responsible Adoption of Artificial Intelligence in Health Care

      By: Ariel Dora Stern, Avi Goldfarb, Timo Minssen and W. Nicholson Price II
      Despite enthusiasm about the potential to apply artificial intelligence (AI) to medicine and health care delivery, adoption remains tepid, even for the most compelling technologies. In this article, the authors focus on one set of challenges to AI adoption: those... View Details
      Keywords: Artificial Intelligence; Medicine; Health Care and Treatment; Legal Liability; Insurance; Technology Adoption; AI and Machine Learning
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      Stern, Ariel Dora, Avi Goldfarb, Timo Minssen, and W. Nicholson Price II. "AI Insurance: How Liability Insurance Can Drive the Responsible Adoption of Artificial Intelligence in Health Care." NEJM Catalyst Innovations in Care Delivery 3, no. 4 (April 2022).
      • January 2024
      • Case

      Post-Wirecard: BaFin under Mark Branson

      By: Jonas Heese, Carlota Moniz and Daniela Beyersdorfer
      In November 2023, Mark Branson, the head of Germany's Federal Financial Supervisory Authority (BaFin), reflected on the efficacy of the reforms initiated since the Wirecard scandal. BaFin had been discredited after Wirecard’s downfall in 2020. The press had derided it... View Details
      Keywords: Accounting; Crime and Corruption; Governing Rules, Regulations, and Reforms; Government Administration; Failure; Trust; Financial Services Industry; Public Administration Industry; Germany
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      Heese, Jonas, Carlota Moniz, and Daniela Beyersdorfer. "Post-Wirecard: BaFin under Mark Branson." Harvard Business School Case 124-078, January 2024.
      • 20 Mar 2013
      • News

      Leveraging Female Talent

      • 25 Jun 2022
      • News

      CEOs Didn’t Make the Roe Decision. It’s Still Their Problem to Solve.

      • 20 Jan 2022
      • News

      Vault: How to be a Moral Leader: Sandra Sucher Reads The Making of the Atomic Bomb

      • January–February 2011
      • Article

      Adverse Selection in Online 'Trust' Certifications and Search Results

      By: Benjamin Edelman
      Widely used online "trust" authorities issue certifications without substantial verification of recipients' actual trustworthiness. This lax approach gives rise to adverse selection: the sites that seek and obtain trust certifications are actually less trustworthy than... View Details
      Keywords: Online Advertising; Governing Rules, Regulations, and Reforms; Policy; Safety; Trust; Internet; Search Technology; Web Sites
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      Edelman, Benjamin. "Adverse Selection in Online 'Trust' Certifications and Search Results." Electronic Commerce Research and Applications 10, no. 1 (January–February 2011): 17–25.
      • January 2000 (Revised October 2001)
      • Case

      Security Capital Pacific Trust: A Case for Branding

      A real estate operations and investment trust is considering whether it should pursue branding as a strategic investment. Through interpretation of case data and video from focus groups, students deduce the consumer (cognitive, psychological, and economic),... View Details
      Keywords: Decision Making; Brands and Branding
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      Fournier, Susan M., and Sarah S. Khetani. "Security Capital Pacific Trust: A Case for Branding." Harvard Business School Case 500-053, January 2000. (Revised October 2001.)
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