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- Research (1,145)
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- March 2024 (Revised March 2024)
- Teaching Note
CoPilot(s): Generative AI at Microsoft and GitHub
By: Frank Nagle and Maria P. Roche
This teaching note is the companion to case N9-624-010 CoPilot(s): Generative AI at Microsoft and GitHub, which takes place in late 2021. The case briefly describes the history of both GitHub and Microsoft with a particular focus on open source software (OSS)—software... View Details
- February 2008 (Revised May 2008)
- Supplement
Lincoln Financial Group (C)
LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details
Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Focus and Relationships; Financial Services Industry
Godes, David B., and David Lane. "Lincoln Financial Group (C)." Harvard Business School Supplement 508-030, February 2008. (Revised May 2008.)
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
negativity into an already tense conversation. Try to avoid explanatory words like “because” and “therefore.” These phrases, common in debate, sound argumentative and condescending. In addition to these strategies, the researchers found that just five minutes of View Details
Keywords: by Kristen Senz
- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
a mix of open floors, private spaces, and movable surfaces. "Architects have designed our workspaces flexibly so that we can change them and use them in different ways," Bernstein says. "But nobody has trained us on how to... View Details
- January 2024
- Case
National Football League and Private 5G
By: Andy Wu, Grant Son and Shuoyu Chen
On September 9, 2021, the National Football League (NFL) designated Verizon as its official 5G partner in a 10-year deal, committed to enhance the experience for NFL teams, players, and fans in stadiums. NFL Commissioner Roger Goodell said, “Verizon will help us... View Details
Keywords: Football; National Football League; 5G; Verizon; Communication Technology; Mobile and Wireless Technology; Technology Adoption; Risk and Uncertainty; Business Strategy; Collaborative Innovation and Invention; Sports Industry; Telecommunications Industry
Wu, Andy, Grant Son, and Shuoyu Chen. "National Football League and Private 5G." Harvard Business School Case 724-433, January 2024.
- 26 Oct 2021
- Research & Ideas
What Companies Want Most in a CEO: A Good Listener
currently possess these skills to meet the corporate demand? And if not, can aspiring CEOs receive training to improve on their social skills? Some early work in this area, including an experiment conducted by other HBS faculty on... View Details
Keywords: by Jay Fitzgerald
- 07 May 2012
- Research & Ideas
The Art of Haggling
trainers, Wheeler says, explaining why the hard-boiled notion of "more for me, less for you" doesn't get any play in some classrooms. "Likewise, I'm not interested in training a bunch of used-car salesmen," adds... View Details
Keywords: by Katie Johnston
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston Consulting Group and McKinsey... View Details
- February 2008 (Revised February 2008)
- Supplement
Lincoln Financial Group (B): Making LFD a Reality
LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details
Keywords: Organizational Change and Adaptation; Customer Focus and Relationships; Financial Services Industry
Godes, David B., and David Lane. "Lincoln Financial Group (B): Making LFD a Reality." Harvard Business School Supplement 508-029, February 2008. (Revised February 2008.)
- 16 Apr 2001
- Research & Ideas
Strategy and the Internet
forms, including better technologies, superior inputs, better trained people, or a more effective management structure. The other way to achieve advantage is strategic positioning—doing things differently from competitors, in a way that... View Details
Keywords: by Michael E. Porter
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
customers. Alibaba increased training offerings to a broader set of customers in China on how to use its platforms. Making sense of it all As the COVID-deaccession crisis has fundamentally shifted customer behavior toward fulfilling more... View Details
- 28 Jun 2021
- Research & Ideas
Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis
commitments to their employees, as they tried to keep them." The study also showed that layoffs and furloughs were less frequent for firms with “sticky costs”—those that are unable to reduce their expenses quickly when revenues decline, often because of sunk... View Details
Keywords: by Lane Lambert
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
he also took action, closing all Starbucks stores to provide training to employees on racial bias and inclusion. Looking back, Johnson says that moment in Philadelphia gave him the opportunity to reaffirm the company’s sense of purpose.... View Details
Keywords: by Ranjay Gulati
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
[an]other industry." Driving this view is a belief that there's a trade-off between hiring for experience and the amount of time and money that you don't need to spend on training and development. But these are very different things,... View Details
Keywords: by Carmen Nobel
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
fine with the new policy (most Indian workers are already bilingual, training at university in English), while many Germans found reading and speaking English awkward, making it difficult to express and defend their ideas. According to... View Details
Keywords: by Kim Girard
- 30 Nov 2015
- Research & Ideas
Donors Are Turned Off by Overhead Costs. Here’s What Charities Can Do
Charity Is Dead Wrong. “Charities work so hard to basically train or teach their donor base that overhead is important and necessary,” Keenan says. “They don’t want to spoil the pot.” Acknowledging that administrative expenses are a... View Details
Keywords: by Carmen Nobel
- 09 Nov 2021
- Research & Ideas
The Simple Secret of Effective Mentoring Programs
least likely to seek it out, the researchers discovered. The findings emerge as companies worldwide navigate the complexities of training and acclimating new employees in hybrid or remote work settings. With so much in flux, it might be... View Details
Keywords: by Jay Fitzgerald
- 23 Jun 2022
- Research & Ideas
All Those Zoom Meetings May Boost Connection and Curb Loneliness
remote work. “There’s a huge value to real interactions even if they are occurring virtually,” says Goldenberg, who is a psychologist by training and an assistant professor at HBS. To test online experiences, the group took advantage of... View Details
Keywords: by Michael Blanding
- 20 Nov 2017
- Research & Ideas
How Independent Bookstores Have Thrived in Spite of Amazon.com
bookstore activity and industry conferences; and an analysis of 915 newspaper and trade publication articles that mentioned independent bookselling in some fashion. He even attended a training course on how to open an independent... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
movies. Another success is how airlines have trained us all to take part in cleaning the plane before landing. During the final approach, a flight attendant asks over the P.A. that we pass our trash and unused items to a crew member in... View Details
Keywords: by Dina Gerdeman