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Show Results For
- All HBS Web
(932)
- People (1)
- News (119)
- Research (716)
- Events (2)
- Multimedia (1)
- Faculty Publications (660)
- February 1996 (Revised June 1997)
- Case
Northern Telecom (B)
By: Robert J. Dolan and Sylvie Ryckebusch
Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the conflicting goals of the marketing, design, and manufacturing groups in the product development team. A rewritten... View Details
Keywords: Problems and Challenges; Product Development; Goals and Objectives; Telecommunications Industry
Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (B)." Harvard Business School Case 596-064, February 1996. (Revised June 1997.)
- December 1992 (Revised June 1993)
- Case
ACTC Customer Service Department
Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious... View Details
Keywords: Management; Problems and Challenges; Planning; Customer Focus and Relationships; Performance Evaluation; Telecommunications Industry
Roberts, Michael J. "ACTC Customer Service Department." Harvard Business School Case 393-056, December 1992. (Revised June 1993.)
- September 1980 (Revised October 1983)
- Supplement
AT&T -- Long Lines Department National Account Selling (D)
By: Thomas V. Bonoma and Benson P. Shapiro
Bonoma, Thomas V., and Benson P. Shapiro. "AT&T -- Long Lines Department National Account Selling (D)." Harvard Business School Supplement 581-034, September 1980. (Revised October 1983.)
- November 1982 (Revised March 1994)
- Case
Madison Wire and Cable Corp. (B)
By: Stephen P. Bradley and William S. Krasker
Keywords: Telecommunications Industry
Bradley, Stephen P., and William S. Krasker. "Madison Wire and Cable Corp. (B)." Harvard Business School Case 183-118, November 1982. (Revised March 1994.)
- March 1994 (Revised March 1995)
- Teaching Note
Amelia Rogers at Tassani Communications (A) and (B) TN
By: Linda A. Hill and Katherine Seger Weber
Teaching Note for (9-492-034) and (9-492-035). View Details
Keywords: Telecommunications Industry
- February 1992 (Revised March 1995)
- Supplement
Amelia Rogers at Tassani Communications (B)
By: Linda A. Hill
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Hill, Linda A. "Amelia Rogers at Tassani Communications (B)." Harvard Business School Supplement 492-035, February 1992. (Revised March 1995.)
- November 1991 (Revised June 1992)
- Case
AT&T: The Dallas Works (B)
Describes the innovative use of a cross-level team as a tool for driving change at a troubled AT&T plant. After the team is disbanded, the case raises questions about the group's achievements, and about how well the organization is positioned to tackle the changes that... View Details
Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Telecommunications Industry; Texas
Jick, Todd D. "AT&T: The Dallas Works (B)." Harvard Business School Case 492-024, November 1991. (Revised June 1992.)
- December 1988
- Case
Pacific Bell and the CWA (A)
By: Charles C. Heckscher and Rosabeth M. Kanter
Keywords: Telecommunications Industry
Heckscher, Charles C., and Rosabeth M. Kanter. "Pacific Bell and the CWA (A)." Harvard Business School Case 489-086, December 1988.
- March 1986
- Teaching Note
American Communications (A), Teaching Note
By: D. Quinn Mills and G. Bruce Friesen
- February 1983 (Revised February 1986)
- Case
International Telephone & Telegraph Corp. (A&B) (Condensed)
By: Michael Beer
Keywords: Telecommunications Industry
Beer, Michael. "International Telephone & Telegraph Corp. (A&B) (Condensed)." Harvard Business School Case 483-105, February 1983. (Revised February 1986.)
- December 1982
- Case
New Technology and Job Design in a Phone Company (A)
By: Richard E. Walton
Keywords: Information Technology; Job Design and Levels; Human Resources; Management; Telecommunications Industry
Walton, Richard E. "New Technology and Job Design in a Phone Company (A)." Harvard Business School Case 483-073, December 1982.
- January 1982
- Case
New York Telephone Co.: The 1975 Revenue Forecast
Schleifer, Arthur, Jr. "New York Telephone Co.: The 1975 Revenue Forecast." Harvard Business School Case 182-060, January 1982.
- May 1991 (Revised April 2008)
- Case
The Japanese Facsimile Industry in 1990
Japanese firms dominate the facsimile machine industry, accounting for more than 90% of worldwide sales. This case explores the reasons for this dominance. View Details
Keywords: Globalized Markets and Industries; Industry Structures; Business and Government Relations; Competition; Telecommunications Industry; Japan
Enright, Michael J. "The Japanese Facsimile Industry in 1990." Harvard Business School Case 391-209, May 1991. (Revised April 2008.)
- 01 Jun 2012
- News
Think Locally, Act Globally
Issue Focus: The Global Manager Mittal Issue Focus: The Global Manager Around the World They Call Him Mr. China Bringing Global Back Home In 1976, in India’s Punjab region, 18-year-old Sunil Bharti Mittal (OPM 27, 1999) borrowed a modest sum from his father and founded... View Details
- 15 Jun 2021
- News
The Path out of Polarization
Image by John Ritter It’s not just that Americans can’t find a middle ground on tax policy or abortion rights anymore—political polarization has sunk to a depth from which Americans can no longer see eye to eye on what is fact and what is not. In their case about the... View Details
- 27 Jul 2015
- News
Will Samsung Pay Pay Off?
- 01 Jun 1996
- News
Reinventing Marketing
such as telecommunications and financial services are replacing the consumer goods industry as the testing ground of marketing innovation. To keep pace with these dramatic shifts in the business world, says Quelch, "marketing researchers... View Details
- 29 May 2017
- Blog Post
The Diverse Community at HBS
telecommunications company since coming to HBS. He’s one of the most inspiring people I’ve ever met and I don’t think I would have gotten to know him if not for HBS. One of my roommates is a wise-cracking Australian who makes the best... View Details
- 01 Dec 1999
- News
The Message and the Media: Advertising's Brave New World
On the regulatory front, the Telecommunications Act of 1996 and a relaxation of restrictions on multiple ownership of media outlets are realigning and consolidating the power of media ownership. Lastly, in the economic arena, a wave of... View Details
Keywords: Peter K. Jacobs
- 06 Jun 2013
- News