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- All HBS Web (726)
- Faculty Publications (400)
- 19 Dec 2006
- First Look
First Look: December 19, 2006
and demand with the help of the invisible hand in a short-term, quasi-static perspective, government coordinates the modernization of market frameworks in accord with changing circumstances, including changing perceptions of societal... View Details
Keywords: Sean Silverthorne
- Forthcoming
- Article
Comparing the Value of Perceived Human Versus AI-Generated Empathy
By: Matan Rubin, Joanna Z. Li, Federico Zimmerman, Desmond C. Ong, Amit Goldenberg and Anat Perry
Artificial intelligence (AI) and specifically large language models demonstrate remarkable social–emotional abilities, which may improve human–AI interactions and AI’s emotional support capabilities. However, it remains unclear whether empathy, encompassing... View Details
Rubin, Matan, Joanna Z. Li, Federico Zimmerman, Desmond C. Ong, Amit Goldenberg, and Anat Perry. "Comparing the Value of Perceived Human Versus AI-Generated Empathy." Nature Human Behaviour (forthcoming). (Pre-published online June 30, 2025.)
- March 2018
- Exercise
Does It Hurt To Ask?
Does It Hurt To Ask? (DIHTA) is an interactive exercise that pairs students (in groups of two) for a brief, spontaneous, open-ended conversation during class. Each student is given instructions to ask many questions (as many as possible) or few questions (ideally zero)... View Details
Keywords: Interpersonal Communication; Communication Strategy; Perception; Information; Power and Influence
Brooks, Alison Wood. "Does It Hurt To Ask?" Harvard Business School Exercise 918-037, March 2018.
- November 2010
- Article
People Often Trust Eloquence More Than Honesty
By: Todd Rogers and Michael I. Norton
This article presents a dual interview based on a research study we conducted. Our study found that an artful dodger of questions was generally considered more likable than a person who answered the same questions directly but with less eloquence. We comment on the... View Details
Keywords: Research; Social Psychology; Communication; Perception; Business or Company Management; Government and Politics
Rogers, Todd, and Michael I. Norton. "People Often Trust Eloquence More Than Honesty." Harvard Business Review 88, no. 11 (November 2010): 36–37.
- 12 Oct 1999
- Research & Ideas
Bright Ideas: The Creative Power of Groups
Business School Press), a new book by HBS professor Dorothy Leonard and Professor Walter Swap of Tufts University. The authors not only disprove the stereotypical perception of group creativity as an oxymoron but show how the group... View Details
Keywords: by Laurie Joan Aron
- 01 Jun 2010
- News
Rethinking the MBA
were a time for institutions to reconsider their goals and direction, it is now. There is, for example, a growing social perception that the MBA degree needs to do more around the roles and responsibilities... View Details
- 21 Feb 2012
- Research & Ideas
Leadership Program for Women Targets Subtle Promotion Biases
behaviors can be seen as abrasive instead of assertive, arrogant instead of self-confident, and self-promoting instead of entrepreneurial. These perceptions can hold women back. "We cannot just tell women that if they want to take... View Details
Keywords: by Maggie Starvish
- 15 Jun 2021
- News
Action Plan: Come as You Are
ROM’s 13 million objects, from a bust of Cleopatra VII to Chinese Yuan dynasty murals to Benjamin West’s The Death of General Wolfe. Art, he says, can nudge viewers toward perceptions that are invaluable to critical thinking. For example,... View Details
- 19 Jun 2007
- First Look
First Look: June 19, 2007
countries between 1985 and 2000, we find that the growth effects of FDI increase when we account for the quality of FDI. Download the paper: http://www.hbs.edu/research/pdf/07-072.pdf How Well Do Social Ratings Actually Measure Corporate... View Details
Keywords: Martha Lagace
- 28 Mar 2018
- News
Fueling the Future
she anticipated customer needs, many crews and companies requested she come back. “I felt that I changed some people’s perceptions of the fitness of a woman in such a demanding job and environment,” she says. Since those early engineering... View Details
Keywords: Jill Radsken
- February 2010
- Article
Conflict of Interest and the Intrusion of Bias
By: Don A. Moore, Lloyd Tanlu and Max Bazerman
This paper presents evidence of performance persistence in entrepreneurship. We show that entrepreneurs with a track record of success are much more likely to succeed than first-time entrepreneurs and those who have previously failed. In particular, they exhibit... View Details
Keywords: Conflict of Interests; Prejudice and Bias; Performance; Entrepreneurship; Market Timing; Competency and Skills; Perception; Business Startups; Resource Allocation
Moore, Don A., Lloyd Tanlu, and Max Bazerman. "Conflict of Interest and the Intrusion of Bias." Judgment and Decision Making 5, no. 1 (February 2010): 37–53.
- 2025
- Working Paper
A Preference for Revision Absent Improvement
By: Ximena Garcia-Rada, Leslie K. John, Ed O’Brien and Michael I. Norton
People regularly encounter revised stimuli (e.g., revised versions of products, new editions of
books, tweaked recipes, and technological updates). In principle, a world of constant revision
should benefit people by affording them the most up-to-date offerings. In... View Details
Keywords: Product Change; Versioning; Expectancy Effects; Heuristics; Intuitive Processing; Product Marketing; Change; Perception; Consumer Behavior
Garcia-Rada, Ximena, Leslie K. John, Ed O’Brien, and Michael I. Norton. "A Preference for Revision Absent Improvement." Harvard Business School Working Paper, No. 19-087, February 2019. (Revised April 2025.)
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
- 12 Dec 2012
- Research & Ideas
Book Excerpt: Strength in Numbers
effort of the nonprofit March of Dimes in the 1920s to raise funding for polio research. The organization's strategies to induce contributions relied heavily on social pressure. Popular culture icons such as Humphrey Bogart and Mickey... View Details
Keywords: Re: Gunnar Trumbull
- 01 Dec 2003
- What Do You Think?
Is This the Twilight Era for the Managed Mutual Fund?
savings, particularly in a future in which Social Security will account for a smaller share of retirement income. How can their options best be preserved? Is the managed mutual fund worth saving? If so, what needs to be done? And how fast... View Details
Keywords: by James Heskett
- October 2022
- Article
Underestimating Counterparts' Learning Goals Impairs Conflictual Conversations
By: Hanne K. Collins, Charles A. Dorison, Francesca Gino and Julia A. Minson
Given the many contexts in which people have difficulty engaging with views that disagree with their own— from political discussions to workplace conflicts—it is critical to understand how conflictual conversations can be improved. Whereas previous work has focused on... View Details
Keywords: Interpersonal Communication; Conflict and Resolution; Values and Beliefs; Learning; Perception
Collins, Hanne K., Charles A. Dorison, Francesca Gino, and Julia A. Minson. "Underestimating Counterparts' Learning Goals Impairs Conflictual Conversations." Psychological Science 33, no. 10 (October 2022): 1732–1752.
- 01 Oct 1997
- News
Short Takes
environmental management. Reinhardt argues that in order to manage the environmental challenge successfully, firms should improve their cost management, reduce risk, create and capture value, and help develop new approaches to complicated economic and View Details
- 19 May 2015
- News
Getting Ready for Success
social impact, measured by such factors as higher tax contributions and lower health care costs. “Moreover, what people might not quantify,” she says, “is that our alumni’s success stories create positive ripples in their communities and... View Details
- 31 Oct 2017
- Op-Ed
Op-Ed: In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers
accumulate, perceptions can shift; for example, young boys in California and New Hampshire might believe that only women can become US senators, as they see the pair of female senators in each state. Bias can be unwound by changing... View Details
Keywords: by Rosabeth Moss Kanter
- 30 Sep 2002
- Research & Ideas
Use the Psychology of Pricing To Keep Customers Returning
contribute to what we call the psychology of price. You can take the very same physical price and break it up into parts, bundle it with other items, ask for payment early, or ask for payment late, and change consumers'' perceptions of... View Details
Keywords: by Manda Mahoney