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  • January 1992
  • Background Note

Managing Sales Interfaces: An Introduction

By: Frank V. Cespedes
Concerns issues involved in coordinating sales efforts with product management and customer service activities. First, discusses environmental factors that increase integration requirements among these groups, and why these factors make the field sales force a crucial... View Details
Keywords: Product Marketing; Social Marketing; Multi-Sided Platforms; Groups and Teams; Salesforce Management
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  • 2010
  • Chapter

Lessons from Catastrophe Reinsurance

By: Kenneth A. Froot
Of the 20 most costly catastrophes since 1970, more than half have occurred since 2001. Is this an omen of what the 21st century will be? How might we behave in this new, uncertain, and more dangerous environment? Will our actions be rational or irrational? A select... View Details
Keywords: Decision Making; Insurance; Risk and Uncertainty; Natural Disasters; Behavior
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  • November 2023
  • Article

Psychological Factors Underlying Attitudes toward AI Tools

By: Julian De Freitas, Stuti Agarwal, B. Schmitt and N. Haslam
What are the psychological factors driving attitudes toward AI tools, and how can resistance to AI systems be overcome when they are beneficial? In this perspective, we first organize the main sources of resistance into five main categories: opacity, emotionlessness,... View Details
Keywords: Policy; Self; AI and Machine Learning; Attitudes; Technology Adoption
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  • October 2018 (Revised October 2019)
  • Case

Arlan Hamilton and Backstage Capital

By: Laura Huang and Sarah Mehta
Frustrated by an inability to convince existing venture capital firms to invest in companies led by women, people of color, and LGBT founders, Arlan Hamilton started her own firm, Backstage Capital, in 2015. Hamilton understood the untapped potential of companies run... View Details
Keywords: Black Leadership; LGBTQ; Women; People Of Color; Entrepreneurship; Mission and Purpose; Venture Capital; Corporate Social Responsibility and Impact; Identity; Personal Characteristics; Prejudice and Bias; Social Issues; Diversity; Gender; Race
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  • 02 Jul 2019
  • Blog Post

Fast-track to Better Outcomes: Yoonjin Min and RapidSOS

During her three years at Boston Consulting Group (BCG), Yoonjin Min, MBA 2020, made the shift from serving as a generalist to a specialist in healthcare strategy. “I liked working on projects where success wasn’t just profit-oriented,”... View Details
Keywords: Health Care; Technology
  • March 2025
  • Article

Does Communicating Measurable Diversity Goals Attract or Repel Historically Marginalized Job Applicants? Evidence from the Lab and Field

By: Erika L. Kirgios, Ike Silver and Edward H. Chang
Many organizations struggle to attract a demographically diverse workforce. How does adding a measurable goal to a public diversity commitment—for example, “We care about diversity” versus “We care about diversity and plan to hire at least one woman or racial minority... View Details
Keywords: Selection and Staffing; Recruitment; Diversity; Goals and Objectives; Communication Intention and Meaning; Behavior
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  • Article

How to Avoid Executive Stress

By: Thomas J. DeLong
When teaching various groups of executives, the author relates the story of a man addicted to prescription drugs and his brother who is addicted to achievement. Each group relates to these two professionally successful men and sees that they live largely on the edge of... View Details
Keywords: Behavior; Personal Development and Career; Personal Characteristics; Emotions
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  • Article

B Corps: Can It Remake Capitalism in Japan?

By: Geoffrey Jones
This article examines the B Corporation movement that originated in the United States in 2006. The founders sought to create a new type of company whose governance structure mandated them to consider financial, social and environmental performance. A certification... View Details
Keywords: Corporate Responsibility; Sustainability; B Corporations; Stakeholder Capitalism; Governance; Organizational Structure; Corporate Social Responsibility and Impact; Japan
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  • September 10, 2014
  • Article

Getting Cross-Cultural Teamwork Right

By: Tsedal Neeley
People struggle with global teamwork, even though it’s essential to success in multinational firms. Despite their efforts to nimbly manage differences in time zones, cultures, and languages, cross-border collaborators often fail to reach shared understanding or common... View Details
Keywords: Groups and Teams; Globalized Firms and Management; Conflict Management
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    Robert C. Merton

    Robert C. Merton is the School of Management Distinguished Professor of Finance at the MIT Sloan School of Management.

    Merton is University Professor Emeritus at Harvard University and was the George Fisher Baker Professor of... View Details

    Keywords: banking; brokerage; financial services; insurance industry; investment banking industry; retail financial services
    • 2022
    • Other Teaching and Training Material

    Organizational Behavior Reading: Managing Differences

    By: Robin Ely and Colleen Ammerman
    This reading provides principles and practices managers can draw upon to leverage differences in social identities - such as gender and race - to create more effective work relationships, teams, and organizations. The Essential Reading's first section draws upon... View Details
    Keywords: Diversity; Groups and Teams; Prejudice and Bias; Identity; Management Practices and Processes
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    • 2017
    • Working Paper

    Crime and Violence: Desensitization in Victims to Watching Criminal Events

    By: Rafael Di Tella, Lucia Freira, Ramiro H. Gálvez, Ernesto Schargrodsky, Diego Shalom and Mariano Sigman
    We study desensitization to crime in a lab experiment by showing footage of criminal acts to a group of subjects, some of whom have been previously victimized. We measure biological markers of stress and behavioral indices of cognitive control before and after treated... View Details
    Keywords: Crime and Corruption; Attitudes; Perspective; Behavior
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    • November 1976 (Revised July 1983)
    • Case

    Nuclear Tube Assembly Room (A) (Condensed)

    By: John J. Gabarro
    Supervisory practices and social structure in an electronics company assembly room. To be used with the (B) case. Based on American Radiatronics Corp. (A) by M.J. Steckler and P.R. Lawrence. View Details
    Keywords: Management Practices and Processes; Groups and Teams; Social Psychology; Electronics Industry
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    • 2012
    • Dictionary Entry

    Learning from Failure

    By: Mark D. Cannon and Amy C. Edmondson
    Failure is defined as an outcome that deviates from expected and desired results. Learning from failure describes processes and behaviors through which individuals, groups and organizations gain accurate and useful insights from failures and modify future behaviors,... View Details
    Keywords: Learning From Failure; Failure; Learning; Behavior; Organizational Change and Adaptation
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    • 2017
    • Working Paper

    Crime and Violence: Desensitization in Victims to Watching Criminal Events

    By: Rafael Di Tella, Lucía Freira, Ramiro H. Gálvez, Ernesto Schargrodsky, Diego Shalom and Mariano Sigman
    We study desensitization to crime in a lab experiment by showing footage of criminal acts to a group of subjects, some of whom have been previously victimized. We measure biological markers of stress and behavioral indices of cognitive control before and after treated... View Details
    Keywords: Crime; Biological Markers; Experiment; Victimization; Desensitization; Crime and Corruption; Perspective; Attitudes; Behavior
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    • 25 Feb 2019
    • Research & Ideas

    How Gender Stereotypes Kill a Woman’s Self-Confidence

    away from certain professions: They lack confidence in their ability to compete in fields that men are stereotypically believed to perform more strongly in, such as science, math, and technology. Women are also more reluctant to share their ideas in View Details
    Keywords: by Dina Gerdeman
    • March 2023 (Revised September 2023)
    • Case

    Patagonia: 'Earth Is Now Our Only Shareholder'

    By: Brian Trelstad, Nien-hê Hsieh, Michael Norris and Susan Pinckney
    In September 2022, Yvon Chouinard, the iconoclastic founder of outdoor apparel company Patagonia, announced a new ownership model for his company. Chouinard and his family had held complete control of the company's voting and non-voting stock since its founding 50... View Details
    Keywords: Trusts; Business Ventures; Business Organization; Family Business; Restructuring; Change; Disruption; Transition; Decision Making; Ethics; Values and Beliefs; Finance; Financial Management; Governance; Corporate Governance; Investment Activism; Leadership; Labor; Law; Common Law; Management; Goals and Objectives; Organizations; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Ownership; Ownership Type; Family Ownership; Private Ownership; Social Enterprise; Nonprofit Organizations; Society; Social Issues; Wealth and Poverty; Value; Value Creation; Apparel and Accessories Industry; United States
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    • October 2010 (Revised March 2013)
    • Case

    Baxter's Asia Pacific 'Talent Edge' Initiative

    By: Jordan Siegel, Mimi Xi and Christopher Poliquin
    This case examines whether multinationals have a potential competitive weapon in aggressively exploiting social schisms in host labor markets and in hiring and promoting senior managers from excluded groups. View Details
    Keywords: Labor; Selection and Staffing; Groups and Teams
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    • Web

    PhD Programs - Doctoral

    the effects that groups have on individuals. Students in the macro track use sociological methods to examine organizations, groups, and markets as a whole, including topics such as the influence of individuals on organizational change, or... View Details
    • June 2024
    • Article

    The Diversity Heuristic: How Team Demographic Composition Influences Judgments of Team Creativity

    By: Devon Proudfoot, Zachariah Berry, Edward H. Chang and Min B. Kay
    Despite mixed evidence for the relationship between demographic diversity and creativity, we propose that observers hold a lay belief that demographic diversity increases creativity and apply this lay belief in judgments about teams and their creative work. Across... View Details
    Keywords: Diversity; Race; Gender; Groups and Teams; Perception; Creativity
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