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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

their culture so that some of these ideas begin to permeate and shape the behaviors and actions of their employees. Level 4: At level 4, firms become agnostic about whether they produce all View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 17 Aug 2020
  • Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

correctly and shaping one’s response to it optimally. The maxim of Epictetus, “What, then, is to be done? To make the best of what is in our power, and take View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • November–December 2012
  • Article

Toward a Theory of Extended Contact: The Incentives and Opportunities for Bridging Across Network Communities

By: Maxim Sytch, Adam Tatarynowicz and Ranjay Gulati
This study investigates the determinants of bridging ties within networks of interconnected firms. Bridging ties are defined as nonredundant connections between firms located in different network communities. We highlight how firms can enter into these relationships... View Details
Keywords: Motivation and Incentives; Opportunities
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  • March 24, 2015
  • Article

Starbucks' 'Race Together' Campaign and the Upside of CEO Activism

By: Aaron Chatterji and Michael W. Toffel
When Starbucks CEO Howard Schultz asked his baristas to engage customers in a discussion about race in America, it was a clear case of the growing trend of "CEO activism." Despite the criticism of that particular initiative, CEO activism—from Shultz to Chick-Fil-A's... View Details
Keywords: Leadership; Social Issues; Corporate Social Responsibility and Impact; Communication Strategy; Race
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  • 01 Mar 2013
  • News

Opening the Door

health care. That period was the start of a revolution in health care. What aspects of that revolution reverberated the loudest in the business world? View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management
  • 06 Dec 2021
  • News

Digitalization: The Key to the Future of HBS

improve the hiring and promotion of Black Americans? What role can alumni play to help the School achieve its goal? In developing the task force report, we’ve drawn on View Details
Keywords: April White
  • 2021
  • Chapter

Renewing the Relevance of IB: Can Some History Help?

By: Geoffrey Jones
International business (IB) as a discipline has given limited attention to contemporary grand challenges of inequality, global warming, aging populations, endemic health crises, and de-globalization, in all of which multinationals are either central to the problem or... View Details
Keywords: International Business; Globalization; History; Multinational Firms and Management
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  • Forthcoming
  • Article

Seeing the Whole: Configurational Cognition and New Venture Resource Mobilization

By: Goran Calic, François Neville, Santi Furnari and C. S. Richard Chan
Research is scant on how multiple venture attributes combine as “whole packages” of signals (or cognitive configurations) in resource holders’ eyes, shaping a venture’s ability to mobilize resources. Drawing on a Qualitative Comparative Analysis of 1,395 crowdfunding... View Details
Keywords: Crowdfunding; Mission and Purpose; Entrepreneurship; Communication; Perception
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  • 08 Sep 2022
  • Book

Gen Xers and Millennials, It’s Time To Lead. Are You Ready?

produced a wave of ignition-switch failures. Barra—a 41-year GM employee—confirmed the criticisms at a Congressional committee hearing and then ordered what became 30 million recalls. She went on to... View Details
Keywords: by Lane Lambert
  • 21 Oct 2013
  • News

Moving the Needle

Fran Seegull by Jill Radsken Fran Seegull is a woman on a mission, and it started with a paper she wrote at Harvard Business School. A lifelong passion for philanthropy brought Seegull (MBA 1998) to HBS, to see if she could mobilize the... View Details
Keywords: Jill Radsken; Securities, Commodities, and Other Financial Investments; Finance
  • 15 Jun 2021
  • News

The Path Ahead

every field. How do you think it could shape the future of the School? —Sangu Delle (MBA 2016) Digital transformation will be critical to the... View Details
  • 2021
  • Working Paper

Going by the Book: Valuation Ratios and Stock Returns

By: Ki-Soon Choi, Eric So and Charles C.Y. Wang
We study the use of firms’ book-to-market ratios (B/M) in value investing and its implications for comovements in firms’ stock returns and trading volumes. We show B/M has become increasingly detached from common alternative valuation ratios over time while also... View Details
Keywords: Valuation Ratios; Book-to-market Ratios; Investment Return; Investment; Decision Making
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  • 08 Aug 2006
  • Working Paper Summaries

Entrepreneurship and Business History: Renewing the Research Agenda

Keywords: by Geoffrey G. Jones & R. Daniel Wadhwani
  • Web

The MBA Class of 2022 Looks Back - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
  • 01 Feb 2021
  • What Do You Think?

Has the New Economy Finally Arrived?

worked out. It may have contributed to the thinking behind the “dot-com bubble,” which was characterized by a wave of IPOs for organizations built around View Details
Keywords: by James Heskett
  • 30 Jul 2014
  • Lessons from the Classroom

Teaching The Deal

think [later], 'Thank the Lord we missed that one.'" Mohan, who recently completed his second year of teaching, noted that colleagues including professors Deepak Malhotra, Guhan Subramanian, and Andy Wasynczuk designed View Details
Keywords: by Dina Gerdeman; Education
  • Article

Bureaucratic Norms and State Capacity in India: Implementing Primary Education in the Himalayan Region

By: Akshay Mangla
Himachal Pradesh has surged ahead of other Indian states in implementing universal primary education. Through a combination of field research methods, this paper connects these achievements to bureaucratic norms, unwritten rules within the state that guide the behavior... View Details
Keywords: India; Bureaucracy; Norms; State Capacity; Education; Government and Politics; Education Industry; India
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  • Research Summary

Resources, Strategy, and Performance During Industry Replication: The Case of Emerging Markets Private Equity

Competitive dynamics in emerging markets private equity closely resemble those of nascent technology industries.  This is because institutional voids undermine core components of the traditional PE business model.  I am examining how resources shape strategy... View Details
  • Article

The Sciences of Design: Observations on an Emerging Field

By: S. Purao, C. Y. Baldwin, A. Hevner, V. Storey, J. Pries-Heje and B. Smith
he boundaries and contours of design sciences continue to undergo definition and refinement. In many ways, the sciences of design defy disciplinary characterization. They demand multiple epistemologies, theoretical orientations (e.g. construction, analysis or... View Details
Keywords: Design; Engineering; Knowledge Use and Leverage; Research; Science; Boundaries; Value
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  • 27 Feb 2019
  • Research & Ideas

The Hidden Cost of a Product Recall

many types of innovation for the firms that experience them.” There’s also a second, less studied wave of damage, as competitors ramp up product development efforts to snap up displaced customers and... View Details
Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies