Publications

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19 Jan 2022
In Practice

7 Trends to Watch in 2022

for consumers. So it’s also likely that NFTs will help (finally!) take crypto mainstream. Scott Duke Kominers is the MBA Class of 1960 Associate Professor of Business Administration. Robert S. Huckman:... View Details

Keywords: by HBS News

Article

Achieving Value in Highly Complex Acute Care: Lessons from the Delivery of Extra Corporeal Life Support

By: Michael Nurok, Jonathan Warsh, Erik Dong, Jeffrey Lopez, Mayumi Kharabi and Robert S. Kaplan

We applied a value (outcomes and cost) analysis to extracorporeal life support (ECLS), a relatively rare but very expensive ICU therapy with highly variable outcomes. To address the outcome component of the value approach, we created guidelines for ECLS delivery; to... View Details

Keywords: Health Care and Treatment; Cost Management; Value; Analysis

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September 2013 (Revised August 2024)
Exercise

Process Analytics Simulation: Solutions

By: Robert S. Huckman, Aizan Radzi, Willy Shih, Roy D. Shapiro and Michael W. Toffel

A set of exercises and instructions to be used with the Process Simulator software made by Pro Model. These exercises allow students to investigate the impact of variable processing times on the performance of simple in-line processes. Includes color exhibits. View Details

Keywords: Operations; Business Processes; Performance; Measurement and Metrics

September 2009
Article

A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement

By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill

Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details

Keywords: Experience and Expertise; Health Care and Treatment; Medical Specialties; Outcome or Result; Performance Efficiency; Performance Improvement

13 Apr 2010
First Look

First Look: April 13

expectations are impossible to meet, either approach sets up the firm and its managers for failure, and in the process, value is destroyed. Download the paper: http://ssrn.com/abstract=1583563 Fluid Teams and Fluid Tasks: The Impact of Diversity in Experience and Team... View Details

Keywords: Martha Lagace

Research Summary

Performance Management Systems

Kaplan's research on performance management systems includes further applications of strategy maps and The Balanced Scorecard for effective strategy execution. His recent research... View Details

Article

New Roles for Management Accountants

Keywords: Management; Accounting

2005
Working Paper

Hospital Integration and Vertical Consolidation: An Analysis of Acquisitions in New York State

By: Robert S. Huckman

Article

Can Big-Box Retailers Provide Local Health Care?

By: Robert S. Huckman

National retailers, most notably Walmart and Best Buy, are making big bets on their ability to fill this need for local health care. At first glance, these moves are a bit surprising given that these companies have not traditionally been focused on health care... View Details

Keywords: Health Care and Treatment; Service Delivery; Local Range; Retail Industry; Health Industry

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1 Apr 1997
Conference Presentation

Comments on 'The Commission on Auditors' Responsibilites: Report of Tentative Conclusions

Keywords: Accounting Audits

1978
Chapter

Information Content of Financial Accounting Numbers: A Survey of Empirical Evidence

Keywords: Accounting; Information

August 1998
Teaching Note

Euclid Engineering TN

July 1998
Teaching Note

Maxwell Appliance Controls TN

Teaching Note for (9-192-058). View Details

Keywords: Manufacturing Industry

January 1998
Teaching Note

Chemical Bank TN

Teaching Note for (9-195-210). View Details

Keywords: Banking Industry

November 1997
Teaching Note

Activity-Based Management at Stream International TN

Teaching Note for (9-196-134). View Details

Keywords: Indiana

April 1997
Background Note

Using ABC to Manage Customer Mix and Relationships

Describes applying activity-based costing to manage customer relationships. Links cost-to-serve to net margins earned with individual customers. View Details

Keywords: Customer Relationship Management; Activity Based Costing and Management

Educators

December 1996 (Revised February 2000)
Background Note

Assigning Support Department Expenses to Production Cost Centers (A)

Describes the first stage of the two-stage cost assignment process from support/service departments to production cost centers. View Details

Keywords: Cost

February 1996 (Revised June 1996)
Supplement

Indianapolis: Activity-Based Costing of City Services (B)

Supplements the (A) case. View Details

Keywords: City; Service Operations; Infrastructure; Service Industry; Indiana

February 1996 (Revised November 2003)
Case

Indianapolis: Activity-Based Costing of City Services (A)

A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details

Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis

Educators