Reward - Publications - Faculty & Research

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

delivery and pickup options and provide incentives to customers to reward them using these options. Dunkin’ provides extra loyalty points to customers who pre-order on mobile apps. HBO made numerous shows available for free on its app to... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

25 Jun 2012
Research & Ideas

Collaborating Across Cultures

a different culture on a task that rewards creative collaboration, high cultural metacognition in one of the two individuals gives the pair the potential for affective trust and creativity," Chua says. "This potential, however, is only... View Details

Keywords: by Michael Blanding

21 Mar 2019
HBS Case

The Ferrari Way

and rewards longtime loyal customers with first chance to buy limited edition cars. On the surface, that scarcity-generates-demand model seems destined to clash with becoming a public company. Ferrari decided to go public, in part, to... View Details

Keywords: by Michael Blanding; Auto

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

relationship to a whole new level. This can be an incredibly rewarding experience for you, but it can also test the relationship to the max. While you probably know this person and you probably trust each other better than strangers,... View Details

Keywords: by Julia Austin

09 Nov 2023
Blog Post

The No. 1 Character Trait You Will Need to Succeed in Business

in a thriving business when a job offer comes from a company you’ve always admired that’s on the brink of bankruptcy. The risks are tremendous but so are the potential rewards – to you and society. This situation brings to mind the... View Details

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Curriculum - Business & Environment

order to generate sufficient funds to pursue future innovations, repay and reward investors, or support social and environmental initiatives. For the full listing, click here . Real Property (Fall 2024) Boris Vallee This course is... View Details

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

sheet to provide immediate rewards to investors. Don’t nod off at this point. Agency theory is much more than just a dry concept; it has had a profound impact on the way corporations have been managed for nearly 50 years. One reason the... View Details

Keywords: by James Heskett

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Entrepreneurial Management Curriculum - Faculty & Research

must have a bias for action. TEM teaches you how to decompose such complex situations, identify critical choices confronting the enterprise, and make high-risk/high reward decisions with limited data. Andrews, Kenneth. The Concept of... View Details

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

independent decisions and to find ways to improve operations—including their own. Reward achievement with pay based on performance, but keep raising the performance bar. Pay psychological rewards in addition... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

14 Aug 2006
HBS Case

On Managing with Bobby Knight and “Coach K”

primarily around rewards and punishments. Tight supervision, a controlling type of leadership style characterized by a great deal of social distance between leaders and led." That's what you want to do, to get people to broaden the... View Details

Keywords: by Sean Silverthorne; Sports

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

patients. “The extremely high profit margins in medical devices offers a setting in which the risks are often overwhelmed by the potential rewards to innovate, especially when competitors face their own product failures,” according to the... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

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Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School

copies, enlargements, or negatives of their prints. Polaroid advertising copy highlighted the wonder, ease, and instant rewards of a revolutionary system that "telescopes all the developing, fixing and stabilizing operations of ordinary... View Details

17 Oct 2023
Blog Post

HBS Section I Celebrates Parents, Mentors, and Partners Day

was witnessing the profound sense of pride on the faces of many family members. They were able to gain a firsthand understanding of what it's like to walk in their students' shoes, and that, in itself, was a deeply fulfilling and View Details

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

Jeffrey Pfeffer at Stanford University showing that organizations lose about a month of productivity each year due to employee health issues, including mental health struggles. Besides, Whillans’ previous research shows that money isn’t the only way to motivate... View Details

Keywords: by Rachel Kim Raczka

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

some comforting words? We applaud candor while sometimes penalizing those who pursue it. Exhibit A is President Barack Obama, whose candor (assuming he really believes what he is saying about the potential length and depth of the current downturn) has been View Details

Keywords: by Jim Heskett

23 May 2019
News

Tracy P. Palandjian, MBA 1997

as “an ambassador for the field of impact investing who is capable of walking with kings and talking with crowds.” For her part, Palandjian is grateful that she took the plunge. “This has been the most rewarding professional experience of... View Details

Keywords: Susan Young

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Polaroid: At The Intersection of Science & Art: Edwin H. Land and the Polaroid Corporation

Great Product of Industry: The Rewarding Working Life," in Science and Human Progress; addresses at the celebration of the 50th anniversary of Mellon Institute, Pittsburgh, Pennsylvania, May 22 to 26, 1963 , Pittsburgh: Mellon Institute... View Details

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For Organizations | Social Enterprise | Harvard Business School

such as Sustainable Investing , Power and Influence for Positive Impact , and more. Working with MBA Students Summer Associates Students play a valuable role for organizations in tackling issues that utilize their analytic and strategic training, while learning... View Details

09 Mar 2023
Blog Post

African American Student Union Spotlight on Joint Degrees

start a company after receiving funding from the South Park Commons Founder Fellowship, a program designed to support entrepreneurs at the pre-idea stage. Alongside two former colleagues, I co-founded an on-campus rewards platform for... View Details

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

by Sears auto mechanics, to disappearing New York cab drivers, to Enron. Do you see goals as a contributor to our current economic collapse? A: There are lots of culprits, which certainly include dysfunctional reward systems. And I am... View Details

Keywords: by Sean Silverthorne

Publications