Publications

22 May 2020
In Practice

Post-COVID Health Care: More Screens, Less Red Tape?

service centers, which are primarily owned by physicians. Regina E. Herzlinger is the Nancy R. McPherson Professor of Business Administration. Amy C. Edmonson: New ways to... View Details

Keywords: by Danielle Kost

March 2021 (Revised December 2021)
Supplement

Humana (B) — Strategy Execution

By: Regina E. Herzlinger and Ashley Ifeadike

After Humana debuted its new pillar strategy focused on driving integration across members’ health care experiences, feedback from investors in private conferences and other forums was positive but stressed the need for execution and faced several questions in order to... View Details

Keywords: Health Care; Health Care Operations; Health Insurance; Health Care and Treatment; Insurance; Operations; Strategy; Health Industry

October 10, 2019
Article

The Case for the Public Option Over Medicare for All

By: Regina E. Herzlinger and Richard Boxer

How can the United States better control its health care costs and quality and still achieve universal coverage? The strongest choice is not Medicare for All, which would eliminate private insurance; it’s the public option, which would allow people to choose from... View Details

Keywords: Universal Health Coverage; Public Option; Medicare; Health Care and Treatment; Insurance; Cost Management; Quality; United States

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July 1996
Teaching Note

Empire Blue Cross and Blue Shield (A)-(H) TN

By: Regina E. Herzlinger and Ramona Hilgenkamp

Teaching Note for (9-195-216--223). View Details

Keywords: Insurance Industry

July 1996 (Revised February 2011)
Teaching Note

Identify the Nonprofit (TN)

By: Regina E. Herzlinger and Ramona Hilgenkamp

Teaching Note for (9-195-215). View Details

Keywords: Nonprofit Organizations

April 1995 (Revised August 1995)
Supplement

Empire Blue Cross and Blue Shield (H)

By: Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case. Contains a denouement. View Details

Keywords: Insurance Industry; Health Industry

April 1995 (Revised August 1995)
Supplement

Empire Blue Cross and Blue Shield (E)

By: Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case. View Details

Keywords: Insurance Industry; Health Industry

April 1995 (Revised August 1995)
Supplement

Empire Blue Cross and Blue Shield (B)

By: Regina E. Herzlinger and Ramona Hilgenkamp

Supplements the (A) case. View Details

Keywords: Insurance Industry; Health Industry

August 2013 (Revised August 2014)
Technical Note

Health Information Exchanges

By: Regina E. Herzlinger and Kyle Bertke

Companion background note to AxSys. View Details

May 2012 (Revised April 2013)
Teaching Plan

McKesson (TP)

By: Regina E. Herzlinger and Natalie Kindred

September 2004 (Revised July 2006)
Supplement

Battle of the Bulge: Private and Public Solutions for Obesity (B)

By: Regina E. Herzlinger and Louisa Neissa

Supplements the (A) case. View Details

Keywords: Health Disorders; Nutrition

August 2003 (Revised April 2005)
Case

Old Tex College

By: Regina E. Herzlinger and Ray Herschman

Requires student to choose among the following health insurance options for employers: number of plans offered, managed care and consumer-driven options, and self-funding vs. full insurance. Teaching purpose: To Understand the design of health insurance. Includes color... View Details

Keywords: Insurance; Health; Health Care and Treatment; Compensation and Benefits; Employees

August 2001 (Revised March 2008)
Case

Helios Health (A)

By: Regina E. Herzlinger and Alfred Martin

Helios PC system provides personalized drug information to the patients in the doctor's waiting room. It has met with considerable consumer acceptance and a very high return for the drug companies that sponsor it. What price should it charge them for the service? View Details

Keywords: Entrepreneurship; Price; Health Care and Treatment; Information Publishing; Innovation and Invention; Product Marketing; Demand and Consumers; Health Industry; Pharmaceutical Industry

July 1, 2022
Editorial

New Transparency Rule Helps Rein in Health Care Costs

By: Regina E. Herzlinger and Cynthia A. Fisher

Over the last year, consumer prices have grown 60% faster than wages. Employers can help their employees contend with this high inflation by addressing a long-running source: health care costs. View Details

Keywords: Healthcare Costs; Consumer Prices; Inflation and Deflation; Wages; Health Industry

July 1996 (Revised August 2024)
Case

Innovative Opportunities to Manage Health Care Delivery

By: Regina E. Herzlinger and D. Scott Lurding

The purpose of this case is: To familiarize the students with the changing landscape of health care delivery, through chains of retail medical centers and those offering value-based care (VBC).

To discuss fundamental managerial decisions about their... View Details

Keywords: Managed Care; Capitation; Strategy

March 1993 (Revised July 1995)
Case

South Eye Institute

By: Regina E. Herzlinger and Wayne A. Adams

Keywords: Health Industry

August 2012 (Revised December 2023)
Background Note

Note on Health Insurance Coverage, Coding, and Payment

By: Regina E. Herzlinger and Jo Ellen Slurzberg

This note explains how health care technology and service innovators receive payment from government insurers, in the U.S. and abroad, and from private insurers. It describes each of the three steps needed to obtain reimbursement: coverage, coding, and payment. It also... View Details

Keywords: Health Care Delivery; Health Care Costs; Health Insurance; Health Insurance Marketplaces; Health Care and Treatment; Cost; Insurance; Innovation and Invention; Private Sector; Public Sector; Decision Making; Information Technology; Health Industry; Insurance Industry