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  • 25 Jul 2005
  • Research & Ideas

Fool vs. Jerk: Whom Would You Hire?

deny him the satisfaction of lording his knowledge over us. Everybody wants to work with the lovable star, and nobody wants to work with the incompetent jerk. But there are justifiable reasons to avoid the jerk. Sometimes it can be difficult to pry the View Details
Keywords: by Tiziana Casciaro & Miguel Sousa Lobo
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

scathing review. "Review sites should be careful in making sure that the freshness of reviews is coherent with current status." It cuts both ways: Restaurants can manipulate users to write positive reviews by offering discounts—or even by writing reviews themselves.... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

experience. A new book by Sandra Sucher and Shalene Gupta examines trust at the institutional level. That is, it looks at relationships between a business organization and its stakeholders, including employees. As they put it, “to establish trust with your customers,... View Details
Keywords: by James Heskett
  • Article

The Effect of Background Music in Shark Documentaries on Viewers' Perceptions of Sharks

By: Andy Nosal, Elizabeth A. Keenan, Philip A. Hastings and Ayelet Gneezy
Despite the ongoing need for shark conservation and management, prevailing negative sentiments marginalize these animals and legitimize permissive exploitation. These negative attitudes arise from an instinctive yet exaggerated fear, which is validated and reinforced... View Details
Keywords: Natural Environment; Prejudice and Bias; Marketing; Attitudes; Music Entertainment
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  • 2024
  • Working Paper

Corporate Culture Homogeneity and Top Executive Incentive Design: Evidence from CEO Compensation Contracts

By: Dennis Campbell, Ruidi Shang and Zhifang Zhang
We examine how corporate cultures characterized by high degrees of homogeneity in the underlying values and beliefs of organizational members are related to the design of CEO incentive compensation contracts. We argue that culture homogeneity within firms lowers... View Details
Keywords: Corporate Culture; Compensation Design; Accounting; Management Control; Incentive Systems; Organizational Culture; Job Design and Levels; Governance; Executive Compensation; Motivation and Incentives
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  • 23 Jun 2022
  • Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

watching a live session,” Goldenberg says. However, the positive glow that comes even from a live online interaction doesn’t last. Four weeks later, survey results showed all of the effects disappeared for both groups, which points to the View Details
Keywords: by Michael Blanding
  • 25 Apr 2011
  • Research & Ideas

What CEOs Do, and How They Can Do it Better

Why did you come in late on Tuesday? Did you really need an hour and a half for lunch on Wednesday? Why wasn't that report done by Thursday? For most of us, justifying our schedules is an expected part of the job. But what employee hasn't... View Details
Keywords: by Michael Blanding
  • February 2023 (Revised July 2023)
  • Case

Moleskine Foundation: Can Creativity Change the World?

By: Ryan Raffaelli, Alexandra C. Feldberg and Sarah Gulick
The Italy-based Moleskine Foundation worked with young adults in Africa and Europe to inspire social change through art and creative projects. Adama Sanneh, the newly appointed CEO of the Moleskine Foundation, faced several challenges: First, he had to make his own... View Details
Keywords: Nonprofit Organizations; Social Enterprise; Leadership; Identity; Strategy; Education Industry; Italy; Africa; Europe; United States
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  • 20 Feb 2017
  • Research & Ideas

Having No Life is the New Aspirational Lifestyle

Americans are working longer hours than ever before, with the office increasingly stealing our leisure time. But according to new research by Anat Keinan, this hectic way of life is, for many of us, far from an unmitigated negative. In fact, some boast the lack of... View Details
Keywords: by Michael Blanding
  • 01 Jun 2007
  • What Do You Think?

How Should Pay Be Linked to Performance?

practice in need of further examination. Taken to an extreme, it leads to a conclusion such as that of Renat Nadyukov: "Sometimes we forget why we pay people." Sivaram Parameswaran concurs, saying, "in the compulsion to... View Details
Keywords: by Jim Heskett
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

  PublicationsFeeling Good about Giving: The Benefits (and Costs) of Self-interested Charitable Behavior Authors:L. Anik, L. B. Aknin, M. I. Norton, and E. W. Dunn Publication:In The Science of Giving: Experimental Approaches to the Study of Charity Abstract While lay... View Details
Keywords: Sean Silverthorne
  • August 2019
  • Case

Bark Gift Shop Ltd.

By: Susanna Gallani, Jan Bouwens and Peter Kroos
This case describes a setting in which the CFO of Bark Gift Shop Ltd., a gift items retailer, discovers an undesired pattern in the performance data suggesting that her shop managers that perform well during the first part of the year, purposely reduce their effort in... View Details
Keywords: Data Analytics; Employees; Behavior; Performance; Management; Goals and Objectives; Motivation and Incentives; Analysis
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  • March 2012
  • Article

Performance Pressure as a Double-edged Sword: Enhancing Team Motivation but Undermining the Use of Team Knowledge

By: Heidi K. Gardner
In this paper, I develop and empirically test the proposition that performance pressure acts as a double-edged sword for teams, providing positive effects by enhancing the team's motivation to achieve good results while simultaneously triggering process losses. I... View Details
Keywords: Motivation and Incentives; Knowledge Use and Leverage; Behavior; Groups and Teams; Performance
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  • 01 Jun 2015
  • Research & Ideas

The Surprising Benefits of Oversharing

to companies for not disclosing information” "Customers give too much credit to companies for not disclosing information. That was the big takeaway for us," says Luca. "Policymakers need to be more heavy-handed in making... View Details
Keywords: by Michael Blanding
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (John Wiley & Sons, 2018) was named one of the Best International Non-Fiction Books of 2019 by the Sharjah International Book Fair. Amy C. Edmondson : The... View Details
  • 13 Sep 2010
  • Research & Ideas

The Consumer Appeal of Underdog Branding

Biography," details her joint research about the trend and its implications for brand management. Keinan, an assistant professor in the Marketing Unit at Harvard Business School whose research on consumer behavior has been published in leading marketing and View Details
Keywords: by Martha Lagace
  • June 2010 (Revised October 2011)
  • Case

ProPublica

By: Michel Anteby, Philippe Bertreau and Charlotte Newman
Stephen Engelberg, ProPublica's managing editor, entered the organization's newsroom located in lower Manhattan on September 16, 2008. He knew a historical financial debacle was happening at his doorstep, yet none of his journalists were covering that beat. It would... View Details
Keywords: Employee Relationship Management; Leadership; Leading Change; Resource Allocation; Organizational Culture; Motivation and Incentives; Journalism and News Industry; Publishing Industry; New York (city, NY)
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  • Article

Democratizing Work: Redistributing Power in Organizations for a Democratic and Sustainable Future

By: Julie Battilana, Julie Yen, Isabelle Ferreras and Lakshmi Ramarajan
Environmental destruction and social inequalities are increasingly urgent challenges. How can corporations, which have played a key role in creating and reproducing these problems, be part of the solution? In this paper, we advance that a shift to more democratic forms... View Details
Keywords: Corporate Citizenship; Corporate Social Responsibility; CSP; CSR; Domination; Industrial Relations; Power; Resistance; Work; Corporate Governance; Corporate Social Responsibility and Impact; Governance; Power and Influence; Environmental Management; Social Issues
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  • 08 Oct 2008
  • Research & Ideas

Book Excerpt: A Sense of Urgency

create the sense of urgency needed to perform better. An example. At a major European retailer, margins were shrinking year after year because fashionable boutiques were taking its top-of-the-line business, and discounters were taking... View Details
Keywords: by John P. Kotter
  • 06 Oct 2010
  • Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

genuinely good plan, pursuing a great idea, or making a needed vision a reality might be filled with frightening risks—even though that is not really the case. There are all sorts of ways to create fear. You have seen a half dozen in the... View Details
Keywords: by John Kotter & Lorne A. Whitehead