Personal and Laundry Services - Publications - Faculty & Research

16 May 2000
Research & Ideas

The Simple Economics of Open Source

universities, where it was freely available; they are able to build on knowledge they already possess. And, two, programmers welcome the opportunity, made possible by open source, to customize and de-bug projects, either for View Details

Keywords: by Martha Lagace; Technology

12 Jun 2012
First Look

First Look: June 12

Anand Piramal and his team sought to "democratize healthcare" in India through the development of a new service delivery model. If Henry Ford could build and deliver... View Details

Keywords: Sean Silverthorne

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

could work in their own categories. Both service and convenience will be key elements of this strategy. In most cases, these stores will also need to be equipped with people View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

10 Jul 2007
What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

transferring it to others in the organization? Or, as Pfeffer and Sutton ask, "Should leaders be in more complete control of their organizations?" What do your personal experiences lead you to... View Details

Keywords: by Jim Heskett

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

suggest most accounting errors aren't the result of fraud. Rather, it is unconscious bias that is to blame. Here is a look at those biases, and how they can escalate from a small error of judgment to a big financial nightmare.Rooting out... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Financial Services; Financial Services

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

efficiently and decrease costs as we increase service levels to customers," says Nathaniel Leonard, supply chain director for the Engineered Products Division of Goodyear Tire & Rubber, Akron, Ohio.... View Details

Keywords: by David Stauffer

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

focus, setup minimization, etc. The products and services characteristic of our modern economy are far too complex for any one person to understand how they work. It is... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and... View Details

Keywords: by Dina Gerdeman

13 Apr 2016
Research & Ideas

Why Your Company Wants to be a 'Cognitive Referent' (Hint: SpaceX)

Internet search, Starbucks and coffee, YouTube and video sharing,” McDonald says. “In some cases, the names of these companies are so inextricably linked to the actual product category itself that it becomes... View Details

Keywords: by Roberta Holland; Aerospace; Food & Beverage; Retail

01 Oct 2001
Research & Ideas

Organizing the Family-Run Business

businesses where one person has voting control of the organization and makes most of the key decisions. During this stage, the board, if the company has one at all, is most often composed of other family... View Details

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

organizations who have a deep sense of purpose and are true to their core values who have the courage to build their companies to meet the needs of all their stakeholders, and who recognize the importance of... View Details

Keywords: by Bill George

15 Nov 2011
First Look

First Look: November 15

PublicationsTrue North Groups: A Powerful Path to Personal and Leadership Development Authors:Bill George and Doug Baker Publication:Berrett-Koehler Publishers, Inc., 2011... View Details

Keywords: Sean Silverthorne

20 Nov 2019
Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

data-id=_/AEj4uxRw9JpybYcAgQmw][/div] The computer even beat out the joke recommendations of close friends and spouses, a comedy of human errors that surprised the research team. They figured people would have a better handle on something... View Details

Keywords: by Dina Gerdeman

20 Mar 2000
Research & Ideas

Incubators: The New Venture Capitalists?

a bank, a lending company, or an equity transaction company, or move up the food chain and be able to provide richer, higher services much like we see in what we're terming the incubation space today.... View Details

Keywords: by Kenneth Liss

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

let up on himself, either, continuing to work and play tennis even as his body failed. "He loved tennis, but it was a constant struggle for him," remembers his son Peter. "We held his memorial View Details

Keywords: by Julia Hanna; Education; Retail

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

one had to live with that decision for some time. Today, the movement is toward settings that aren't "matchy-match"; Steuben's new lines of glassware work together and meet the needs of a consumer who wants a differentiated,... View Details

Keywords: by Julia Hanna; Consumer Products

22 Jul 2019
Book

How to Be a Digital Platform Leader

reason to trust each other. Without trust, many transactions will never materialize. A crucial feature of any platform is enabling and creating a trust environment allowing independent parties to feel comfortable that they’re not putting... View Details

Keywords: by Martha Lagace

20 Apr 2021
Book

A Simple Question That Can Guide Companies to Epic Success

they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to pay in a distinctive manner attract the very customers that find the firm’s products View Details

Keywords: by Danielle Kost

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

from virtual onboarding to managing anxiety and stress. Over the next few months, I will try to tackle them one by one in this space. COVID-19 has turned many companies into federations of remote workplaces, but without much guidance on... View Details

Keywords: by Boris Groysberg

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

to say, ‘This doesn't feel quite right. It doesn't seem like I'm getting the same amount of support and attention. I don't think I'm being treated the same.’” Even in the best circumstances, many women interpret setbacks as View Details

Keywords: by Kristen Senz

Publications