Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (1,075) Arrow Down
Filter Results: (1,075) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (1,075)
    • News  (77)
    • Research  (862)
    • Events  (3)
  • Faculty Publications  (444)

Show Results For

  • All HBS Web  (1,075)
    • News  (77)
    • Research  (862)
    • Events  (3)
  • Faculty Publications  (444)
← Page 28 of 1,075 Results →
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details
Keywords: by Ashish Nanda
  • Fast Answer

Mergers & acquisitions

Select Transactions to perform a search. Use LSEG Workspace to browse recent deals or search for transactions: Click the Search Tools tab and select M&A. Add criteria from the left hand menu as desired. SDC... View Details
  • 06 Oct 2015
  • First Look

October 6, 2015

2015 University of Chicago Press Economic Analysis of the Digital Economy By: Goldfarb, Avi, Shane Greenstein, and Catherine Tucker, eds. Abstract—As the cost of storing, sharing, and analyzing data has decreased, economic activity has... View Details
Keywords: Sean Silverthorne
  • 14 Jun 2016
  • First Look

June 14, 2016

which analysis of the numbers, facts, and data fails to provide a clear answer. Gray areas test not only managers’ skills but also their humanity. This book presents a five-question framework—based on the long humanist tradition of... View Details
Keywords: Sean Silverthorne
  • 13 Jan 2020
  • Research & Ideas

Do Private Equity Buyouts Get a Bad Rap?

of the changes in jobs and wages.” Research lacking Despite such fears, there has been little concrete analysis of the impact private equity buyouts cause. In part, that’s because the financial transactions are so complex; it can be... View Details
Keywords: by Michael Blanding; Financial Services; Banking
  • 11 Mar 2014
  • First Look

First Look: March 11

Extensions to our model accommodate the possibilities of multiple voucher purchases and firm price re-optimization. Despite the potential benefits of online discount vouchers to certain firms in certain circumstances, our analysis reveals... View Details
Keywords: Sean Silverthorne
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

What Is Mics? Minimally invasive cardiac surgery (MICS) is performed by accessing the heart through incisions made between the ribs and employing a balloon device that is threaded into the heart through a vein to serve as an internal... View Details
Keywords: by Hilah Geer
  • 24 Jun 2014
  • First Look

First Look: June 24

terms shape the impact of economic shocks on trade. Analysis of transaction-level data from a U.S.-based exporter of frozen and refrigerated food products, primarily poultry, reveals broad patterns about the use of alternative financing... View Details
Keywords: Sean Silverthorne
  • Web

Faculty - Creating Emerging Markets

innovation , performance management , strategy implementation Interviews Rahul Bajaj Rohit Deshpande Baker Foundation Professor Sebastian S. Kresge Professor of Marketing, Emeritus Research Interests : corporate culture , customer focus ,... View Details
  • 23 Jun 2009
  • First Look

First Look: June 23

Principles that Matter: Sustaining Software Innovation from the Client to the Web Author:Marco Iansiti Abstract Economic analysis often reviews the role of principles—such as respect for intellectual property rights—in driving innovation.... View Details
Keywords: Martha Lagace
  • 21 Aug 2019
  • Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

expressions of chief executives to see if leadership style can be correlated with a firm’s performance. The researchers believe their work could open new directions in big data analysis, combining image and textual analysis to create a... View Details
Keywords: by Michael Blanding
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

an empirical analysis of the geographic, economic, and social factors that contributed to the spread of civil war in Nepal over the period 1996-2006. This within-country analysis complements existing... View Details
Keywords: Martha Lagace
  • Web

Curriculum - Business & Environment

KHC/3G's offer undervalued Unilever and its long-term value creation strategy. Engine No.1: An Impact Investing Firm Engages with ExxonMobil Key concepts: Impact Investing; ESG (Environmental, Social, Governance) Performance Invest or... View Details
  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

and that this difference is associated with significant performance differentials. We propose three possible reasons for the managerial gap of founder CEO firms: a) informational problems preventing a clear understanding of the weakness... View Details
Keywords: Carmen Nobel
  • Web

Alternative Investments Course | HBS Online

Choosing Between RE Investment Types Featured Exercises Identify phases of the real estate market Prepare for a real estate negotiation Conduct valuation analysis Classify real estate products based on their diversification potential 6-7... View Details
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
Citation
Related
Zhang, Shunyuan, and Das Narayandas. "Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment." Management Science (forthcoming).
  • Web

Business Finance Course Online | HBS Online

FAQs Enroll Now Key Concepts Understand the key financial levers that drive financial performance Discover how and why finance is concerned with cash flow versus profits and why that matters for your business and budget Identify ways to... View Details
  • 04 Nov 2010
  • What Do You Think?

Why Do We Chase Stars?

said that "Management performance is 75% portable (but) today's tough environment has forced upper management to adopt a 'welcome to the team, good luck, here is the deep end of the pool, hope you survive'" approach. Guy Higgins... View Details
Keywords: by Jim Heskett
  • 26 May 2015
  • First Look

First Look: May 26

elaborate a definition of the business model as decisions enforced by the authority of the firm; this definition builds on the analytical success of previous approaches while enabling the analysis of business models through the View Details
Keywords: Sean Silverthorne
  • 26 Feb 2019
  • First Look

New Research and Ideas, February 26, 2019

application performance management (APM) solutions lack robust anomaly detection capabilities and root cause analysis techniques that do not require manual efforts and domain knowledge. In this paper, we... View Details
Keywords: Dina Gerdeman
  • ←
  • 28
  • 29
  • …
  • 53
  • 54
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.