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  • 07 Nov 2017
  • First Look

New Research and Ideas: November 7, 2017

targeted therapies administered through IPG extended patient lifespans but increased overall costs. Now, in mid-2017, IPG is undergoing a major transition as it prepares to outsource the bulk of its genomic testing volume to Navican... View Details
Keywords: Carmen Nobel
  • 16 Mar 2003
  • Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

performance. They have effectively outsourced the evaluation of CEO performance and compensation to the market, and often to consultants. As an example, from 1990 to 2001, the share of equity-based compensation in total CEO... View Details
Keywords: by Kim B. Clark
  • October 2018
  • Case

American Family Insurance and the Artificial Intelligence Opportunity

By: Rajiv Lal and Scott Johnson
Keywords: Artificial Intelligence; Machine Learning; Automation; Analytics; American Family; American Family Insurance; Insurance; Business Organization; Transformation; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Job Cuts and Outsourcing; Risk and Uncertainty; Mobile and Wireless Technology; Technology Adoption; Internet and the Web; Applications and Software; Corporate Strategy; AI and Machine Learning; Digital Transformation; Insurance Industry; Technology Industry; Wisconsin
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  • 01 Jun 1997
  • News

Sorting Myth from Reality at Hong Kong Conference

of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an outsourcing location. The key today is... View Details
Keywords: Alejandro Reyes
  • 15 Jun 2021
  • News

Alumni Achievement Awards 2021

community transformation, currently works in six African countries. We challenge our youth to channel their rage into starting positive change projects. One participant in our Youth Leadership Program addressed the high rates of unemployment in Northern Nigeria by... View Details
  • 31 Jul 2012
  • First Look

First Look: July 31

the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the pressure on its non-hierarchical teams of engineers, as well as the hiring speed,... View Details
Keywords: Carmen Nobel
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

factors in explaining the increased presence of NGOs in the last few decades: a trend towards more outsourcing of government services; new ventures by would-be not-for-profit "entrepreneurs"; and the increasing... View Details
Keywords: Martha Lagace
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

clear is that external information will never be the only driver for the business of a company. "We can't outsource our management decisions," as someone said. BP, for example, expanded into the Russian market in 2003 even... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

customers by teaching them the correct ordering protocol. Dell deals with arrival and request variability in its high-end server business by outsourcing customer service while staying in close touch with customers to discuss their needs... View Details
Keywords: Sean Silverthorne
  • 02 Sep 2008
  • First Look

First Look: September 3, 2008

http://papers.nber.org/papers/w14222   Cases & Course MaterialsCognizant Technology Solutions Harvard Business School Case 408-099 In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2017
  • News

The Biggest Industry You’ve Never Heard Of

publisher’s blessing. Some, such as League of Legends publisher Riot Games, serve as commissioners of their own leagues—to return to traditional sports analogies—while others outsource the responsibility to a third party. That new... View Details
Keywords: April White; illustration by Brian Stauffer; esports; Twitch; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 16 Dec 2014
  • First Look

First Look: December 16

two tier-2 vendors to work with its primary tier-1 vendor, a large Indian outsourcing firm that it had worked with closely for over a decade. The management of the multi-sourcing arrangement is posing a number of challenges. The chief... View Details
Keywords: Sean Silverthorne
  • 24 May 2011
  • First Look

First Look: May 24

in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental organizations? Diversify into new shelter product areas? So far... View Details
Keywords: Sean Silverthorne
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

costs decrease and as the benefits from outsourcing the use of intellectual property increases. We also examine how different licensing arrangements affect the relation between the variance of the returns to the intellectual property and... View Details
Keywords: Martha Lagace
  • 29 Sep 2008
  • Research & Ideas

Financial Crisis Caution Urged by Faculty Panel

and the de facto regulator became the credit rating agencies," said Retsinas, arguing that regulation became essentially outsourced and privatized. The credit rating agencies weren't able to perform their function whether due to the... View Details
Keywords: by Martha Lagace; Financial Services
  • January 2009 (Revised June 2010)
  • Case

Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
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  • 16 Apr 2013
  • First Look

First Look: April 16

LaSalle (JLL) faced at the turn of the millennium. Until then, JLL sold piecemeal commercial real estate services to its corporate clients, who maintained relationships with a variety of vendors. In 2000, JLL's large corporate clients started globalizing their... View Details
Keywords: Sean Silverthorne
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give case-writing workshop participants practice writing... View Details
Keywords: Martha Lagace
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=306090 Cathay Pacific Harvard Business School Case 307-009 This case explores the various aspects of information technology that can be outsourced. Cathay Pacific outsourced a... View Details
Keywords: Sean Silverthorne
  • Web

2017 Symposium - Race, Gender & Equity

necessary book, arriving not a moment too soon." Robert Reich writes "Anyone who wants to understand modern America should read this captivating book." Her 2012 The Outsourced Self: Intimate Life in Market Times , explores the many ways... View Details