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← Page 28 of 2,077 Results →
  • August 2002 (Revised February 2003)
  • Case

Siebel Systems: Anatomy of a Sale, Part 2

By: John A. Deighton and Das Narayandas
How does a $2 million software sale happen? This case traces efforts by Siebel Systems to sell lead management software to discount broker Quick & Reilly. The buying process is mapped out over four years. Covers in detail the last six months--from Siebel's initial... View Details
Keywords: Business Cycles; Leadership; Management Analysis, Tools, and Techniques; Marketing Strategy; Consumer Behavior; Organizational Structure; Behavior; Competition; Applications and Software; Technology Industry
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Deighton, John A., and Das Narayandas. "Siebel Systems: Anatomy of a Sale, Part 2." Harvard Business School Case 503-022, August 2002. (Revised February 2003.)
  • 2008
  • Working Paper

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks
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Edmondson, Amy C., and Ingrid M. Nembhard. "Product Development and Learning in Project Teams: The Challenges are the Benefits." Harvard Business School Working Paper, No. 08-046, January 2008.
  • 10 Dec 2018
  • HBS Seminar

Julianna Pillemer, Wharton, University of Pennsylvania

  • February 1993
  • Background Note

HRM Course Overview Note

By: Michael Beer
Provides an overview of the first-year required course in Human Resource Management. It argues that commitment, coordination, and competence are critical organizational outcomes and that skills in organizational diagnosis, design, and change are central to obtaining... View Details
Keywords: Change; Competency and Skills; Human Resources; Organizations; Organizational Design; Outcome or Result; Behavior
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Beer, Michael. "HRM Course Overview Note." Harvard Business School Background Note 493-062, February 1993.
  • 1997
  • Book

Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices

By: Leslie Perlow
Why do Americans work so hard? Are the long hours spent at work really necessary to increase organizational productivity? Perlow documents the work life of employees who assume that for their own success and the success of their organization they must put in extended... View Details
Keywords: Time Management; Working Conditions; Work-Life Balance; Performance Productivity
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Perlow, Leslie. Finding Time: How Corporations, Individuals, and Families Can Benefit from New Work Practices. Ithaca, NY: Cornell University Press, 1997.

    Ranjay Gulati

    Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

    Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
    • November–December 2019
    • Article

    Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?

    By: Sebastian Reiche and Tsedal Neeley
    To understand how recipients respond to radical change over time across cognitive, affective, and behavioral dimensions, we conducted a longitudinal study of a mandated language change at a Chilean subsidiary of a large U.S. multinational organization. The... View Details
    Keywords: Language; Communication; Change; Employees; Attitudes; Emotions; Globalized Firms and Management
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    Reiche, Sebastian, and Tsedal Neeley. "Head, Heart or Hands: How Do Employees Respond to a Radical Global Language Change Over Time?" Organization Science 30, no. 6 (November–December 2019): 1252–1269.
    • July–August 2013
    • Article

    A Joint Model of Usage and Churn in Contractual Settings

    By: Eva Ascarza and Bruce G.S. Hardie
    As firms become more customer-centric, concepts such as customer equity come to the fore. Any serious attempt to quantify customer equity requires modeling techniques that can provide accurate multiperiod forecasts of customer behavior. Although a number of researchers... View Details
    Keywords: Churn; Retention; Contractual Settings; Access Services; Hidden Markov Models; RFM; Latent Variable Models; Customer Value and Value Chain; Consumer Behavior
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    Ascarza, Eva, and Bruce G.S. Hardie. "A Joint Model of Usage and Churn in Contractual Settings." Marketing Science 32, no. 4 (July–August 2013): 570–590.
    • October 1995 (Revised January 1998)
    • Case

    Cybersmith

    Cybersmith is a new company that has created a new retailing concept. This particular store has been reported in over 250 newspapers, and by every major American television network. Some would classify it as an on-line cafe, but management has positioned the store as... View Details
    Keywords: Marketing Strategy; Joint Ventures; Consumer Behavior; Product Marketing; Innovation and Invention; Retail Industry; Cambridge
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    Sviokla, John J., and Thomas A. Gerace. "Cybersmith." Harvard Business School Case 396-314, October 1995. (Revised January 1998.)
    • February 2005 (Revised May 2005)
    • Case

    Nordstrom: The Turnaround

    By: Rajiv Lal and Arar Han
    After a period of turbulence, the fourth generation of Nordstroms are in control of the $7.1 billion apparel retailer. They have instituted a number of changes in buying and IT that have turned the business around. What can they do to ensure future growth? View Details
    Keywords: Transformation; Crisis Management; Growth Management; Organizational Structure; Information Technology; Apparel and Accessories Industry; Retail Industry
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    Lal, Rajiv, and Arar Han. "Nordstrom: The Turnaround." Harvard Business School Case 505-051, February 2005. (Revised May 2005.)
    • 2008
    • Working Paper

    Gender in Job Negotiations: A Two-Level Game

    By: Hannah Riley Bowles and Kathleen L. McGinn
    We propose a two-level-game (Putnam, 1988) perspective on gender in job negotiations. At Level 1, candidates negotiate with the employers. At Level 2, candidates negotiate with domestic partners. In order to illuminate the interplay between these two levels, we review... View Details
    Keywords: Negotiation; Jobs and Positions; Game Theory; Gender
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    Bowles, Hannah Riley, and Kathleen L. McGinn. "Gender in Job Negotiations: A Two-Level Game." Harvard Business School Working Paper, No. 08-095, May 2008.
    • 28 Mar 2016
    • News

    Culture Is Not the Culprit

    • January 2009 (Revised June 2010)
    • Case

    Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture

    By: Ranjay Gulati
    Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
    Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
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    Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
    • 01 Mar 2011
    • Working Paper Summaries

    How Foundations Think: The Ford Foundation as a Dominating Institution in the Field of American Business Schools

    Keywords: by Rakesh Khurana, Kenneth Kimura & Marion Fourcad; Education

      Christina R. Wing

      Christina Wing is a Senior Lecturer in the Technology and Operations Management Unit at Harvard Business School. Her research focuses on families in business, and she is the creator of Demystifying the Family Enterprise, a course that explores... View Details

      • Article

      Turbulent Stability of Emergent Roles: The Dualistic Nature of Self-Organizing Knowledge Co-Production

      By: Ofer Arazy, Johaness Daxenberg, Hila Lifshitz - Assaf, Oded Nov and Irene Gurevych
      Increasingly, new forms of organizing for knowledge production are built around self-organizing co-production community models with ambiguous role definitions. Current theories struggle to explain how high-quality knowledge is developed in these settings and how... View Details
      Keywords: Wikipedia; Knowledge Production; Organizational Structure; Knowledge; Information Publishing
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      Arazy, Ofer, Johaness Daxenberg, Hila Lifshitz - Assaf, Oded Nov, and Irene Gurevych. "Turbulent Stability of Emergent Roles: The Dualistic Nature of Self-Organizing Knowledge Co-Production." Information Systems Research 27, no. 4 (December 2016): 792–812.
      • 13 Mar 2005
      • Research & Ideas

      Reinforcing Values: A Public Dressing Down

      all the others." Calls for sacrifice and self-discipline are met with cynicism, skepticism, and knee-jerk resistance. Our research into organizational transformation has involved settings as diverse as multinational corporations,... View Details
      Keywords: by David A. Garvin & Michael A. Roberto
      • 27 Feb 2013
      • Research & Ideas

      Sidetracked: Why Can’t We Stick to the Plan?

      Why Our Decisions Get Derailed, and How We Can Stick to the Plan , behavioral scientist and HBS Associate Professor Francesca Gino explores the unexpected forces that often keep people from following through with their plans. The book,... View Details
      • 19 Jun 2007
      • First Look

      First Look: June 19, 2007

      in organizational behavior (OB), this is a fundamental departure from the extant operations management (OM) literature. Download the paper: http://www.hbs.edu/research/pdf/07-058.pdf Future Lock-In: Future... View Details
      Keywords: Martha Lagace
      • 08 Feb 2012
      • Working Paper Summaries

      Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming

      Keywords: by Melissa A. Valentine & Amy C. Edmondson
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