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  • July 2024
  • Article

How Artificial Intelligence Constrains Human Experience

By: A. Valenzuela, S. Puntoni, D. Hoffman, N. Castelo, J. De Freitas, B. Dietvorst, C. Hildebrand, Y.E. Huh, R. Meyer, M. Sweeney, S. Talaifar, G. Tomaino and K. Wertenbroch
Many consumption decisions and experiences are digitally mediated. As a consequence, consumer behavior is increasingly the joint product of human psychology and ubiquitous algorithms (Braun et al. 2024; cf. Melumad et al. 2020). The coming of age of Large Language... View Details
Keywords: Large Language Model; User Experience; AI and Machine Learning; Consumer Behavior; Technology Adoption; Risk and Uncertainty; Cost vs Benefits
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  • 29 Jan 2019
  • First Look

New Research and Ideas, January 29, 2019

failures thus create managerial challenges and opportunities for focal firms and their competitors. Focal firm failures often result in sales decreases and cost increases associated with remedial public... View Details
Keywords: Dina Gerdeman
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

needs worldwide. JLL saw this as an opportunity to develop integrated solutions that would (1) serve other global corporate clients and (2) develop capabilities in terms of both global and local services. “The role of employees is... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 25 Sep 2018
  • First Look

New Research and Ideas, September 25, 2018

stores with higher information-gathering costs for headquarters). Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50576 Measuring Gentrification: Using Yelp Data to Quantify Neighborhood Change By: Glaeser, Edward... View Details
Keywords: Dina Gerdeman
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

staff are well positioned to conceive improvement opportunities based on first-hand knowledge of what works and does not work. The innovation contest may be a relevant and useful vehicle to elicit staff ideas. However, the success of the... View Details
Keywords: Dina Gerdeman
  • Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
  • 22 Apr 2022
  • Research & Ideas

Companies Can Expand Their Talent Pool by Giving Ex-Convicts a Second Chance

Assistant Professor Zoë Cullen. After all, the COVID-19 pandemic continues to create challenges for companies attempting to fill job openings as record numbers of people quit their jobs in search of new opportunities in a hot labor... View Details
Keywords: by Jay Fitzgerald
  • 16 May 2024
  • News

On the Job

came very close to costing me an entire career. DM: In this special edition of Skydeck, associate editor Julia Hanna asked this year’s recipients of the School’s highest honor to describe a work experience that has really stayed with them... View Details
Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade
  • 10 Oct 2023
  • Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

Qcells, General Electric Vernova, Enel Green Power Equitable access to resources: Chargerhelp!, BlocPower, Volta Financial investment: Bank of America Conclusions U.S. policies provide an opportunity for businesses to address... View Details
  • 18 Feb 2015
  • First Look

First Look: February 18

case in each chapter illustrates key concepts and helps students place the material in the context of real-world practice. And deep integration with MyAccountingLab provides students numerous opportunities to review and hone their... View Details
Keywords: Sean Silverthorne
  • 03 Mar 2003
  • Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

securities laws: "No one with half a brain can offer 'an opportunity to invest in our company' without knowing that there is a regulatory jungle out there." #1: Thinking any legal problems can be solved later. There's a tendency... View Details
Keywords: by Staff
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

something in return for your concession, try to explicitly—but diplomatically—demand reciprocity. For example, consider the following negotiation between an IT services firm and a client. The client suggests that the IT firm's cost... View Details
Keywords: by Deepak Malhotra
  • 01 Dec 2019
  • News

Remix

of naming names in the music industry are still playing out today, she says. But for all the costs associated with speaking her piece, the #MeToo movement inexorably altered the direction of Dixon’s life, right up to this moment where she... View Details
Keywords: Jen McFarland Flint; photographed by Chris Sorensen; #MeToo; DefJam; Arts, Entertainment
  • 07 Aug 2012
  • First Look

First Look: August 7

is the case, both empirically and theoretically. We provide an analytical model of exchange when there are many highly sensitized patients and show that large cycles of exchange or long chains can significantly increase efficiency when the View Details
Keywords: Sean Silverthorne
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

markets, such as the one for patents, generally create profit opportunities for intermediaries. We begin with an overview of the problems that arise in patent markets, and how traditional institutions like patent brokers, patent pools,... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2013
  • First Look

First Look: January 15

markets also plays a causal role in shifting investments to more novel startups-by lowering the cost of experimentation for early stage investors and allowing them to make riskier, and more novel, investments. Paper:... View Details
Keywords: Sean Silverthorne
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

Thanks to the pioneering success of Toyota, the concept of a "lean" operating system has been implemented in countless manufacturing companies and even adapted for industries as diverse as insurance and healthcare. With its focus on standardization, quality... View Details
Keywords: by Julia Hanna; Computer
  • 05 Jul 2011
  • First Look

First Look: July 5

value-in areas once inhabited by organizations alone. Hence we posit that organizations may be in the shadow of communities. Rather than push for a common definition, we link communities to an organization's evolution: its birth, growth, and death. We show that... View Details
Keywords: Sean Silverthorne
  • 24 May 2017
  • News

John J. Brennan, MBA 1980

Express Chairman Emeritus, The Vanguard Group It’s 6 a.m. on a Sunday and Jack Brennan is making pancakes for his grandson, Jack, taking advantage of an opportunity to spend quality time with his namesake as the rest of the family sleeps.... View Details
Keywords: Susan Young
  • 24 Feb 2015
  • First Look

First Look: February 24

engaging in dishonest behavior allows further dishonest behavior in a subsequent task (Experiment 5). Download working paper: http://ssrn.com/abstract=2563196 Measurement Errors of Expected-Return Proxies and the Implied Cost of Capital... View Details
Keywords: Sean Silverthorne