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Publications

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  • All HBS Web  (2,110)
    • People  (5)
    • News  (738)
    • Research  (1,029)
    • Events  (16)
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Show Results For

  • All HBS Web  (2,110)
    • People  (5)
    • News  (738)
    • Research  (1,029)
    • Events  (16)
    • Multimedia  (6)
  • Faculty Publications  (274)
← Page 28 of 2,110 Results →
  • 05 Jul 2016
  • First Look

July 5, 2016

that neither view is quite right. Although the new forms (built upon a half-century of research on and experience with self-managed teams) can help organizations become more adaptable and nimble, most companies shouldn't adopt their... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2018
  • HBS Seminar

Lindsey Cameron, University of Michigan Ross School of Business

  • 01 May 2024
  • What Do You Think?

Have You Had Enough?

I’ve ever been part of. My subjects have been mine to choose. Although the original intent was to highlight the work of my colleagues at HBS, no bounds have been placed on my subjects. As a result, together we’ve covered a wide range of topics, View Details
Keywords: by James Heskett
  • 24 Feb 2016
  • HBS Seminar

David Brumley of Carnegie Mellon University

  • 06 Oct 2010
  • Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

Someone is out to shoot down your best ideas. Do you know how to defend yourself? In their new book, Buy-IN: Saving Your Good Idea from Getting Shot Down, HBS professor emeritus John P. Kotter and University of British Columbia professor... View Details
Keywords: by John Kotter & Lorne A. Whitehead
  • Web

Finance - Faculty & Research

fourth-generation (G4) member of his family’s heavy manufacturing business, found himself reflecting on how the firm would navigate a deepening shareholder conflict. While the second generation (G2) had managed the business in harmony, dynamics shifted dramatically by... View Details
  • 15 Feb 2022
  • Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

a distance-learning program. But this detour didn’t derail the career of Arthur Brooks, now a Harvard Business School professor. Brooks explores his unlikely shift from budding musician to hard-charging head of a Washington, DC, thinktank and academic in his View Details
Keywords: by Avery Forman
  • October 2021
  • Article

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
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Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Journal of Marketing Research (JMR) 58, no. 5 (October 2021): 981–1006.
  • August 2019
  • Case

The Allstate Corporation, 2019

By: John R. Wells and Benjamin Weinstock
In July 2019, Allstate, the United States’ number-three property and casualty (P/C) insurer, released its second-quarter earnings, which reported first-half revenues of $22.1 billion, up 11.4% year-over-year. Shareholders cheered the top-line growth, but P/C premiums... View Details
Keywords: Insurance Companies; Strategic Analysis; Strategic Change; Insurance; Strategy; Strategic Planning; Organizational Change and Adaptation; Competitive Strategy; Insurance Industry; North America
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Wells, John R., and Benjamin Weinstock. "The Allstate Corporation, 2019." Harvard Business School Case 720-366, August 2019.
  • 2020
  • Working Paper

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Customer Value and Value Chain; Consumer Behavior; Analytics and Data Science; Mathematical Methods; Retail Industry
Citation
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Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Harvard Business School Working Paper, No. 19-091, February 2019. (Revised May 2020. Accepted at the Journal of Marketing Research.)
  • 22 May 2019
  • Blog Post

What is FIELD Global Immersion?

The FIELD Global Immersion (FGI) is a semester-long first-year (RC) MBA course. The course is a capstone of sorts, and it requires students to build on learnings from their first-year courses and apply them to real-world business problems. At the View Details
  • Web

Illumination Studies and Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction The Hawthorne Plant Employee Welfare Next Illumination Studies and Relay Assembly Test Room Illumination Studies and Relay... View Details
  • 03 Apr 2019
  • Book

Fintech's Game-Changing Opportunities for Small Business

will dramatically change the options for small businesses.” Her new book, Fintech, Small Business, & the American Dream: How Technology is Transforming Lending and Shaping a New Era of Small Business... View Details
Keywords: by Martha Lagace; Banking; Financial Services
  • 09 Aug 2013
  • Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

that, few newspapers have the historical cachet of the Washington Post—and therefore more to lose from making the wrong call. So news of the Post's ownership changing hands from the Graham family to Amazon's Jeff Bezos—after seven... View Details
Keywords: by Jim Aisner; Journalism & News; Journalism & News
  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

  Working PapersPublic Action for Public Goods Authors:Abhijit Banerjee, Lakshmi Iyer, and Rohini Somanathan Abstract This paper focuses on the relationship between public action and access to public goods. It begins by developing a... View Details
Keywords: Martha Lagace
  • January 2016
  • Case

Haiti Hope: Innovating the Mango Value Chain

By: Amy C. Edmondson and Jean-François Harvey
This case study examines a market-based approach to economic development through the eyes of NGO TechnoServe's project manager, implementing a US$9.5 million five-year public-private partnership between Coca-Cola, IDB, and USAID. The case ends at the beginning of the... View Details
Keywords: Sustainability; Economic Development; Corporate Social Responsibility; Emerging Country; Teaming; Public-private Partnership; Inter-organizational Relationships; Collaboration; Strategy Implementation; Agricultural Commodity; Plant-Based Agribusiness; Public Sector; Supply Chain Management; Customer Value and Value Chain; Corporate Social Responsibility and Impact; Learning; Partners and Partnerships; Private Sector; Developing Countries and Economies; Social Enterprise; Food and Beverage Industry; Agriculture and Agribusiness Industry; Haiti
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Edmondson, Amy C., and Jean-François Harvey. "Haiti Hope: Innovating the Mango Value Chain." Harvard Business School Case 616-040, January 2016.
  • 02 Feb 2009
  • Research & Ideas

The Success of Persistent Entrepreneurs

expansion of venture-capital firms. How and when do venture-capital firms open up new offices? How do the strategic choices related to opening up those offices affect the success of investments? Finally, we are also View Details
Keywords: by Sarah Jane Gilbert
  • Web

Find a Club - Alumni

Clubs Find a Club Don’t See Your Club Listed? Harvard Business School Clubs and Association is currently not accepting applications for new clubs. If you do not see a regional club or SIG listed, please View Details
  • 23 Nov 2021
  • Book

What It Takes to Build an Organizational Culture That Wins

company to begin to play catch-up to Amazon in cloud computing, and fast. The culture had to be reshaped to foster trust vs. infighting, a greater reliance on judgment vs. formal controls, and higher engagement of both employees and... View Details
Keywords: by Avery Forman
  • 02 May 2023
  • What Do You Think?

How Should Artificial Intelligence Be Regulated—if at All?

that will relieve humanity of mind-numbing desk work with attendant improvements in quality and reductions in cost and allow people to pursue more creative and interesting work? Or a tool so powerful that it begins to crowd out even the... View Details
Keywords: by James Heskett; Information Technology; Technology
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