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      • January 1996
      • Case

      Biogen, Inc.: rBeta Interferon Manufacturing Process Development

      By: Steven C. Wheelwright
      Biogen, Inc., a Cambridge, MA-based biotechnology company, is wrapping up a project to develop a new manufacturing process for a new drug product that will reposition the company from a purely research-oriented company to a fully integrated pharmaceutical manufacturing... View Details
      Keywords: Learning; Technological Innovation; Management Analysis, Tools, and Techniques; Product Development; Organizational Change and Adaptation; Projects; Research and Development; Corporate Strategy; Biotechnology Industry
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      Wheelwright, Steven C. "Biogen, Inc.: rBeta Interferon Manufacturing Process Development." Harvard Business School Case 696-083, January 1996.
      • December 1995 (Revised February 1997)
      • Case

      Student Educational Loan Fund, Inc.

      By: Peter Tufano
      Rick Melnick oversees the Student Educational Loan Fund (SELF), which provides loans to Harvard Business School students. SELF is changing the terms of student loans from variable-rate with semiannual payments to fixed-rate loans with equal monthly payments. Melnick... View Details
      Keywords: Risk Management; Financing and Loans; Interest Rates; Financial Services Industry
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      Tufano, Peter, and Cameron Poetzscher. "Student Educational Loan Fund, Inc." Harvard Business School Case 296-046, December 1995. (Revised February 1997.)
      • December 1995 (Revised December 1995)
      • Case

      Yale University Investments Office

      By: Josh Lerner and Jay O. Light
      Yale University's investment office was responsible for managing its endowment, which totaled nearly $4 billion in June 1995. Yale had developed a rather different approach to endowment management, including substantial investments in "less efficient" equity markets... View Details
      Keywords: Assets; Private Equity; Investment; Investment Return; Management; Markets; Strategy; Education Industry
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      Lerner, Josh, and Jay O. Light. "Yale University Investments Office." Harvard Business School Case 296-040, December 1995. (Revised December 1995.)
      • June 1995
      • Case

      Northern Telecom and Netas (B): Transferring Technology to Central Asia

      By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko
      In the early 1990s, the Turkish telecommunications firm, Netas, established joint ventures in Azerbaijan and Kazakhstan as miniature replications of Netas's own experience on the receiving end of technology transfer with Netas's 51% owner, Northern Telecom. This case... View Details
      Keywords: Joint Ventures; Mobile and Wireless Technology; Change Management; Transition; Developing Countries and Economies; Organizational Change and Adaptation; Learning; Technology Adoption; Telecommunications Industry; Turkey; Kazakhstan; Azerbaijan
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      Kanter, Rosabeth M., Kalman D. Applbaum, and Pamela A. Yatsko. "Northern Telecom and Netas (B): Transferring Technology to Central Asia." Harvard Business School Case 395-088, June 1995.
      • October 1994 (Revised March 1999)
      • Case

      Ritz-Carlton: Using Information Systems to Better Serve the Customer

      By: W. Earl Sasser, Thomas O. Jones and Norman Klein
      Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
      Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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      Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
      • May 1994 (Revised August 1994)
      • Case

      Motorola-Penang

      By: Shoshana Zuboff and Janis Lee Gogan
      S.K. Ko managed Motorola's Penang, Malaysia factory, producing telecommunications components and equipment. As a female manager of a multi-ethnic and labor-intensive plant in Asia, Ko faced a number of challenges. She had already promoted quality circles and quality... View Details
      Keywords: Factories, Labs, and Plants; Transformation; Decision Making; Ethnicity; Gender; Training; Leading Change; Management Analysis, Tools, and Techniques; Problems and Challenges; Technology Industry; Malaysia
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      Zuboff, Shoshana, and Janis Lee Gogan. "Motorola-Penang." Harvard Business School Case 494-135, May 1994. (Revised August 1994.)
      • May 1994 (Revised October 1994)
      • Case

      Motorola: Institutionalizing Corporate Initiatives

      By: Shoshana Zuboff and Janis Lee Gogan
      Motorola became a recognized quality leader in large part by becoming a leader in employee education and by encouraging "participative management." Through the Motorola Training and Education Center, later Motorola University, the company invested substantial resources... View Details
      Keywords: Experience and Expertise; Customer Satisfaction; Training; Human Resources; Leadership; Management Analysis, Tools, and Techniques; Corporate Strategy; Education Industry
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      Zuboff, Shoshana, and Janis Lee Gogan. "Motorola: Institutionalizing Corporate Initiatives." Harvard Business School Case 494-139, May 1994. (Revised October 1994.)
      • February 1994
      • Article

      Hardest Lessons for First-time Managers

      By: Linda A. Hill
      Keywords: Learning; Management
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      Hill, Linda A. "Hardest Lessons for First-time Managers." Working Woman (February 1994), 18–21.
      • April 1993 (Revised June 1994)
      • Supplement

      MathSoft, Inc. (B)

      By: V. Kasturi Rangan
      Describes the president's decision regarding MathSoft's marketing channels and communications methods, and the company's sales results during the next five quarters. The (A) case market response model is also updated. View Details
      Keywords: Communication Technology; Forecasting and Prediction; Curriculum and Courses; Learning; Knowledge Sharing; Growth and Development Strategy; Marketing Channels; Education Industry
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      Rangan, V. Kasturi. "MathSoft, Inc. (B)." Harvard Business School Supplement 593-095, April 1993. (Revised June 1994.)
      • November 1992
      • Article

      Executive Succession and Organization Outcomes in Turbulent Environments: An Organizational Learning Approach

      By: Michael Tushman, B. Virany and E. Romanelli
      Keywords: Outcome or Result; Organizations; Learning; Management
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      Tushman, Michael, B. Virany, and E. Romanelli. "Executive Succession and Organization Outcomes in Turbulent Environments: An Organizational Learning Approach." Organization Science 3, no. 4 (November 1992): 72–92.
      • October 1992 (Revised October 1993)
      • Case

      MCI Communications Corporation: National Accounts Program (Condensed)

      By: Frank V. Cespedes
      Concerns the early stages of a major-account program at MCI, a telecommunications firm seeking to penetrate the corporate-account market. Among the issues are: 1) coordination of field sales efforts with national account selling efforts; 2) sales strategy for major... View Details
      Keywords: Accounting; Decision Choices and Conditions; Training; Compensation and Benefits; Management Practices and Processes; Marketing Strategy; Groups and Teams; Sales
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      Cespedes, Frank V. "MCI Communications Corporation: National Accounts Program (Condensed)." Harvard Business School Case 593-044, October 1992. (Revised October 1993.)
      • Spring 1992
      • Article

      Student Environmental Organizations

      By: Julian Keniry and Brian Trelstad
      On campuses around the country, student groups are discovering the benefits of working on projects in cooperation with campus officials. View Details
      Keywords: Environmental Sustainability; Higher Education
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      Keniry, Julian, and Brian Trelstad. "Student Environmental Organizations." New Directions for Higher Education, no. 77 (Spring 1992): 103–112.
      • April 1990 (Revised January 1993)
      • Case

      Ad Council's AIDS Campaign (A): Advertising Strategy

      By: V. Kasturi Rangan and Janet Montgomery
      Ad Council wished to run an educational campaign aimed at preventing the spread of AIDS. They were challenged to find acceptable ways to address this very sensitive subject matter--ways that the media and the public would approve. One of the big challenges was to make... View Details
      Keywords: Advertising; Goals and Objectives; Social Marketing; Corporate Social Responsibility and Impact; Success; Problems and Challenges; Social Issues; Health Industry
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      Rangan, V. Kasturi, and Janet Montgomery. "Ad Council's AIDS Campaign (A): Advertising Strategy." Harvard Business School Case 590-105, April 1990. (Revised January 1993.)
      • 1985
      • Book

      Harvard Business Review: Essentials of Executive Development

      By: L. A. Hill
      Keywords: Higher Education; Management; Growth and Development
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      Hill, L. A., ed. Harvard Business Review: Essentials of Executive Development. Boston, MA: Harvard Business School Publishing, 1985. (Reprint No. 12044.)
      • 1984
      • Book

      Managing Human Assets: The Groundbreaking Harvard Business School Program

      By: Michael Beer, Bert Spector, Paul R. Lawrence and D. Q. Mills
      Keywords: Management; Assets; Higher Education; Programs
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      Beer, Michael, Bert Spector, Paul R. Lawrence, and D. Q. Mills. Managing Human Assets: The Groundbreaking Harvard Business School Program. New York, NY: Free Press, 1984.
      • November 1981
      • Case

      Assessing Managerial Talent at AT&T (A)

      By: Michael Beer
      Provides background on the assessment center used by AT&T to assess managerial potential for upper middle management. Contains assessment reports for two candidates. Raises questions about manpower training and development. Students may be asked which of the candidates... View Details
      Keywords: Managerial Roles; Performance Evaluation; Management Teams; Executive Education; Management Skills
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      Beer, Michael. "Assessing Managerial Talent at AT&T (A)." Harvard Business School Case 482-035, November 1981.
      • January 1978 (Revised May 1993)
      • Teaching Note

      Budget Crisis of the Boston School System, Teaching Note

      By: Regina E. Herzlinger
      Keywords: Education; Budgets and Budgeting; Crisis Management; Education Industry
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      Herzlinger, Regina E. "Budget Crisis of the Boston School System, Teaching Note." Harvard Business School Teaching Note 178-153, January 1978. (Revised May 1993.)
      • June 1977 (Revised May 1997)
      • Case

      University of Trent

      By: Regina E. Herzlinger
      Focuses on two issues: 1) technical systems that can be employed in nonprofit organizations for control and motivational purposes. Systems discussed range from payroll monitoring systems to zero-base budgeting and 2) the managerial environment needed for serious... View Details
      Keywords: Information Technology; Motivation and Incentives; Business or Company Management; Nonprofit Organizations; Governance Controls; Education Industry
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      Herzlinger, Regina E. "University of Trent." Harvard Business School Case 177-245, June 1977. (Revised May 1997.)
      • November 1976 (Revised May 1993)
      • Case

      Budget Crisis of the Boston School Committee

      By: Regina E. Herzlinger
      Keywords: Education; Budgets and Budgeting; Crisis Management; Education Industry; Boston
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      Herzlinger, Regina E. "Budget Crisis of the Boston School Committee." Harvard Business School Case 177-084, November 1976. (Revised May 1993.)
      • May 1975 (Revised October 1985)
      • Case

      Marks and Spencer Ltd.

      By: Joseph L. Bower
      This business policy and retailing strategy case focuses on the unique corporate strategy and philosophy of a leading English retailer. Emphasizes expansion plans. View Details
      Keywords: Learning; Policy; Management; Corporate Strategy; Expansion; Retail Industry
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      Bower, Joseph L. "Marks and Spencer Ltd." Harvard Business School Case 375-358, May 1975. (Revised October 1985.)
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