Leadership - Publications - Faculty & Research

Leadership in emergencies is a crucial element of becoming a high-performing Coast Guard officer. In this article, we argue that emergency leadership is not a single skill or uniform set of organizational competences. Instead, we identify a spectrum of emergency... View Details

Keywords: Emergency Preparedness; Crisis Management; Leadership; Safety; Performance Effectiveness

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07 Jun 2012
News

Leadership Tip: It's How You Act, Not Your Position

24 Sep 2014
Op-Ed

The Climate Needs Aggressive CEO Leadership

leadership awaits. The question is: Which CEOs will take it? Other Articles In This Series Tackling Climate Change Will Cost Less Than We Think We Need a Miracle. New Nuclear Might Provide it. Take a Trim Tab Approach to Climate Change... View Details

Keywords: by Michael Toffel & Auden Schendler; Energy; Utilities

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some of their findings. Aisner: Why is it so important to look closely at View Details

Keywords: by Jim Aisner; Retail

Article

Why Leadership Training Fails—and What to Do about It

By: Michael Beer, Magnus Finnström and Derek Schrader

U.S. corporations spend enormous amounts of money—some $456 billion globally in 2015 alone—on employee training and education, but they aren't getting a good return on their investment. People soon revert to old ways of doing things, and company performance doesn't... View Details

Keywords: Organizational Change and Adaptation; Leadership Development; Organizational Design; Employees; Business Processes; United States

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May 2017 (Revised January 2020)
Case

Webasto Roof Systems Americas: Leadership Through Change (A)

By: Francesca Gino and Paul Green

Webasto Roof Systems, Americas, the North American subsidiary of Germany-based Webasto Group, limped into 2014 in poor financial and operational shape. The company's early optimism emerging from the financial downturn had proven naive, and now, five years later, the... View Details

Keywords: Culture Change; Change Management; Leading Change; Crisis Management; Organizational Culture; Manufacturing Industry; Auto Industry; North and Central America

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Program for Leadership Development (PLD): Earning Alumni Status

27 Jun 2022
News

The Courageous Leadership of Frederick Douglass: Lessons for Here and Now

28 Oct 2013
Research & Ideas

Responsible Leadership in an Unforgiving World

the results of his inquiry in a new book The Good Struggle: Responsible Leadership in an Unforgiving World, which deals head on with the growing management complexities in the new economy. “What's going on now is a return to an earlier... View Details

Keywords: by Michael Blanding