Labor Process - Publications - Faculty & Research

01 Aug 2011
Research & Ideas

Immigrant Innovators: Job Stealers or Job Creators?

was stealing jobs from born-and-bred Americans. But it also ruled out the opposing idea that the program created a huge number of jobs for Americans. "We do not find any substantive effect on native scientists and engineers across a range of View Details

Keywords: by Carmen Nobel; Technology

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

exploded, the strength of the apprenticeship process has weakened, and partner quality has likely been diluted. Turbulence in the tech and private equity labor markets have also closed off opportunities for... View Details

Keywords: by David Fubini; Consulting

02 Jan 2012
Research & Ideas

Most Popular Articles of 2011

very little. The 'IKEA Effect': When Labor Leads to Love (1,591) http://hbswk.hbs.edu/item/6671.html http://www.hbs.edu/research/pdf/11-091.pdf Published: April 13, 2011 Paper Released: March 2011 Companies increasingly involve customers... View Details

Keywords: by Staff

04 Dec 2012
First Look

First Look: December 4

individuals' cognitive limitations in explaining unethical behavior, we focus on the socio-psychological processes that function as triggers of moral neglect, moral justification and immoral action, and their impact on moral behavior. In... View Details

Keywords: Carmen Nobel

22 Feb 2000
Research & Ideas

Social Capital Markets: Creating Value in the Nonprofit World

for"outcome-based" funding — a process based on nonprofits achievingcertain goals. "It comes down to people questioning the system inwhich we've invested hundreds of billions of dollars and asking, 'Is itworking in an... View Details

Keywords: by Anne Kavanagh

13 Feb 2020
News

Not Throwing Away My Shot

theme is sort of a callback to mechanization, which is digitization. So now suddenly we have the tools to completely change our world again from mechanical processes to digital processes. So those are the five what I would call dominant... View Details

March 2022
Supplement

Winning Business at Russell Reynolds (B)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details

Citation

Purchase

01 Mar 2010
News

Lords of Strategy

ineluctable advance . In a speech from late in the 1990s, George Stalk Jr. MBA ’78, arguably BCG’s leading thinker on strategy over the prior fifteen years — and certainly the firm’s most prolific — neatly summed up the main themes of the era, in the View Details

Keywords: Garry Emmons; Publishing Industries (except Internet); Information; Management of Companies and Enterprises; Management; Management, Scientific, and Technical Consulting Services; Professional Services

01 Jun 2009
News

Entrepreneur’s Rwandan Start-Up Gets HBS Support

support. And the Rwanda-based staff traveled to India to procure machinery to make sanitary pads. Meanwhile, a team at North Carolina State University has developed the fiber process for the filling of the pads, and the Rwanda Workforce... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

constituents, managers must choose their primary customer—and organize accordingly. A constituent is a person or group that receives utility from the value creation process of the organization and transacts routinely with the organization... View Details

Keywords: by Robert Simons

01 Dec 2013
News

Curing Health Care

activity-based costing (TDABC), a model that identifies the time of people and equipment used to perform a service and their cost. TDABC relies on accurate mapping of all the processes patients go through in the course of a visit to the... View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services

March 2023
Supplement

Deepa Bachu (B): Insights and Experiments at Pensaar Design

By: Thomas Graeber, Joshua Schwartzstein and Amram Migdal

In this case, set in June 2019 in Bangalore, Karnataka, India, Deepa Bachu of Pensaar Design and her team work with client ITC Ltd. to use design thinking and behavioral experiments to improve workplace safety and strive toward the company’s zero-accident goal. The... View Details

Citation

Purchase

25 Oct 2016
First Look

October 25, 2016

factor of about 2 to 1. Even after adjusting for differences in internal labor cost rates, the hospital at the 90th percentile of cost spent about twice as much as the one at the 10th percentile of cost. The large variation in costs among... View Details

Keywords: Sean Silverthorne

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

of an organization," they continue. "How well a business is able to manage and implement the service delivery process has a direct effect on retention of existing clients, and can have a significant impact on acquiring new... View Details

Keywords: by Martha Lagace; Service; Financial Services

16 Jul 2024
Research & Ideas

Weighing Digital Tradeoffs in Private Equity

value—and more importantly, whether such investments have paid off. Digital investments can be as simple as moving manual processes online. “You might move to cloud storage instead of having data in a very large file cabinet,” Baik says.... View Details

Keywords: by Michael Blanding; Financial Services

31 May 2016
HBS Case

Who Owns Space?

lofty target of commercial space travel, where he hoped to change the New Space sector as dramatically as Amazon was changing retail. His timing was characteristically prescient, since NASA was in the process of winding down its space... View Details

Keywords: Re: Matthew C. Weinzierl; Aerospace

01 Nov 2010
Research & Ideas

How IT Shapes Top-Down and Bottom-Up Decision Making

decision-making toward the bottom of the corporate ladder. Communication systems, such as e-mail and instant messaging applications, will push the decision-making process toward the top. And that means developing an IT strategy isn't all... View Details

Keywords: by Carmen Nobel

30 May 2000
Lessons from the Classroom

Entrepreneurship’s Wild Ride

of the other members. It also flourishes in communities where resources are mobile. Q: Does this help explain the phenomenal increase in entrepreneurial activity we have witnessed over the past few years? A: Changes in the financial and View Details

Keywords: by William Mahoney

18 Nov 2020
News

Networking Goes Truly Global; Confronting Institutional Racism with Case Method Webinar

Fetter (MBA 2020), and Alexis Jackson (MBA 2021), a second-year HBS student whose college-educated father had been incarcerated during her childhood. Hussam’s current research focuses on the processes and consequences of dehumanization... View Details

Keywords: Margie Kelley

01 Jun 2020
News

Effective Communication in the Age of Zoom

first. People are audio or visual learners. Not everybody is really comfortable processing and learning through a video call. I mean, there are all sorts of different employee styles and preferences. And that doesn't change in a video... View Details

Keywords: Zoom

Publications