International Pay - Publications - Faculty & Research

07 Oct 2002
Research & Ideas

What Leaders Need to Do To Restore Investor Confidence

concern for a wide range of constituencies—has been pushed aside and has been replaced by a technical definition of what is acceptable. So there's also no question that we need to strengthen the internal systems that guide conduct within... View Details

Keywords: by Harvard Management Update

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information technology and View Details

Keywords: by Martha Lagace; Service; Financial Services

26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

As economic turmoil continues, many companies are reconsidering their strategies with an eye toward going lean and slashing prices. And that might work for a few companies—but very few. Instead, companies should compete "on the basis of initiatives for which their... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

01 Dec 2007
News

The Wise Men

International Economy (BGIE) and teaching other courses centered on business-government relations and comparative ideology. He is currently working to start an antipoverty alliance of multinationals, governments, and NGOs that is the... View Details

Keywords: Garry Emmons;Julia Hanna

07 Apr 2008
Research & Ideas

The Debate over Taxing Foreign Profits

Kerry blasted "Benedict Arnold CEOs" for using tax advantages to do exactly that. We asked Harvard Business School professor Mihir Desai, an expert on international and corporate finance, to guide us through the complicated U.S.... View Details

Keywords: by Sean Silverthorne

06 May 2002
Research & Ideas

Profits for Nonprofits: Earning Your Own Way

watered down in an effort to "play the game." The internal discussions the business provokes have been good for Haley House culture, he said. "It allows us to go through a process of defining the issues that are important... View Details

Keywords: by Martha Lagace

08 Jun 2010
First Look

First Look: June 8

empirical lacuna, we have developed a research program to measure the internal organization of firms—including their decentralization decisions—across a large range of industries and countries. Enamored with Scale: Scaling with Limited... View Details

Keywords: Martha Lagace

01 Mar 2008
News

One-on-One with Jim Breyer

attractive place to invest. The investment and venture capital cycle is continuously changing, and one of the most fascinating internal discussions is often around where we’re in the cycle. When you first evaluated Facebook three years... View Details

Keywords: Roger Thompson; Finance; Management, Scientific, and Technical Consulting Services; Professional Services

28 Jul 2014
Research & Ideas

Eyes Shut: The Consequences of Not Noticing

retailers, including Gap Inc., Target, and JCPenney, that took place just a year and a half before the fire: At the meeting in Dhaka, the Bangladesh capital, in April 2011, retailers discussed a contractually enforceable memorandum that would require them to View Details

Keywords: by Max H. Bazerman; Retail

10 Jun 2002
Research & Ideas

Reinventing the Industrial Giant

for auto parts online. Finally, the company is moving its internal processes, such as billing and inventory, online. GM estimates that each of these four undertakings will save an extraordinary amount of money and enable the company to... View Details

Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing

15 Aug 2005
HBS Case

Classic Cases Live On at HBS

Get What You Pay Them Case: Lincoln Electric Company Written: 1975 Copies Sold: 284,826 With a tradition of innovation and technological leadership, the Lincoln Electric Company of Cleveland, Ohio, was the world's largest manufacturer of... View Details

Keywords: by Garry Emmons

01 Mar 2005
News

Answering the Call

Get What You Pay Them Case: Lincoln Electric Company Written: 1975 Copies Sold: 284,826 With a tradition of innovation and technological leadership, the Lincoln Electric Company of Cleveland, Ohio, was the world’s largest manufacturer of... View Details

Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services

19 Sep 2012
Research & Ideas

Funding Innovation: Is Your Firm Doing it Wrong?

at certain times, it is not a one-size-fits-all model." Corporate Venturing And Internal Contests The Architecture of Innovation suggests that the solution to shortcomings with private-sector R&D funding may lie in marrying the... View Details

Keywords: by Carmen Nobel

06 Oct 2015
Blog Post

Henry McGee: From HBO to HBS

Henry McGee is a veteran of HBS. After graduating back in 1979, he spent the next 34 years at HBO. He held many positions in a wide range of areas at the company, including family programming, film acquisition and international... View Details

19 Jan 2011
First Look

First Look: Jan. 18

associated with excellence in certain product categories. Venezuelan chocolate maker Chocolates El Rey does little international business because consumers associate premium chocolate more with Belgium or Switzerland than with Venezuela.... View Details

Keywords: Sean Silverthorne

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

of whom regularly compete on imaging problems from all fields and across all industries. “In these contests, the problem owner only pays for winning solutions with the platform acting as the broker.” Through our connection with Harvard... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

14 Dec 2009
Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

educational campus. The campus owner internalizes benefits, and could pay to build the system. I'm particularly struck by the use of PRT to increase the value of land that might otherwise be viewed as... View Details

Keywords: by Martha Lagace; Transportation

25 Mar 2016
News

Putting Faith in a Good Education

Edify has assisted 1,100 private faith-based schools, loaning each a minimum $5,000. Founded and run largely by locals who grew up in these disadvantaged communities, these schools use the money for improvements (such as a computer lab) or expansion, and are able to... View Details

Keywords: Jill Radsken; Educational Support Services; Educational Services

24 Oct 2017
Research & Ideas

Tax Reform is on the Front Burner Again. Here’s Why You Should Care

concerns about that. The notion took hold that people at the top should pay some extra in income tax or the corporations should be asked to pay for some of the benefits that they were getting for being a... View Details