Interaction - Publications - Faculty & Research

The Truth About Open Offices

It’s never been easier for workers to collaborate—or so it seems. Open, flexible, activity-based spaces are displacing cubicles, making people more visible. Messaging is displacing phone calls, making people more accessible. Enterprise social media tools are displacing... View Details

2014
Article

Where Global and Virtual Meet: The Value of Examining the Intersection of These Elements in Twenty-First-Century Teams

By: Cristina B. Gibson, Laura Huang, Bradley L. Kirkman and Debra L. Shapiro

We review prior research that has examined virtuality in teams (e.g., pertaining to the use of electronic media) or the global nature of teams (e.g., national and cultural differences), demonstrating that very few scholars have examined both simultaneously. Given that... View Details

Keywords: Global Virtual Teams; Cultural Diversity; Electronic Communication; Computer-mediated Communication; Groups and Teams; Global Range; Cross-Cultural and Cross-Border Issues; Interactive Communication

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16 Apr 2009
Working Paper Summaries

Phenomenological Assumptions and Knowledge Dissemination within Organizational Studies

Keywords: by Corinne Bendersky & Kathleen L. McGinn

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Faculty & Research

Network Your Employees Are Also Caregivers Re: Joseph Fuller 21 May 2025 Peggy Smedley Show Work from Anywhere Re: Prithwiraj Choudhury More Faculty News The Case Method Introduced by HBS faculty to business education in 1925, the case method is a powerful View Details

June 2014
Teaching Note

Hindustan Petroleum Corporation Ltd.: Driving Change Through Internal Communication

By: Boris Groysberg, Sarah L. Abbott and Robin Abrahams

Hindustan Petroleum (HPCL), confronted in 2003 with an urgent need to change how it operated externally, adopted a highly innovative approach to communicating internally. This case, set in 2010, presents an overview of the new, more interactive model of employee... View Details

Keywords: Communication Strategy; Change Management; Communication; Change; Leadership; Management; Energy Industry; India

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30 Jul 2018
News

Open offices can lead to closed minds

07 Oct 2016
Working Paper Summaries

Sovereign Debt Portfolios, Bond Risks, and the Credibility of Monetary Policy

Keywords: by Wenxin Du, Carolin E. Pflueger, and Jesse Schreger

Research Summary

Overview

By: Meg Rithmire

My research and course development focus on questions of how markets and market mechanisms interact with concentrated political power, especially in the context of authoritarian or illiberal regimes. Geographically, my expertise is in the political economy of Asia,... View Details

TeachingInterests

Scaling Ventures, HBS Online

By: Jeffrey F. Rayport

This course is for startup founders and senior leaders who have achieved product-market fit and now need to successfully guide their company through cycles of rapid growth and organizational change. Topics include optimal growth rate, recruiting and motivating... View Details

Jenny Wang

Jenny Shan Wang is a doctoral student in the Technology and Operations Management program at Harvard Business School (HBS). She is broadly interested in interpretable machine learning (ML), identity and inequality, and improving existing methods... View Details

Article

How to Shift from Selling Products to Selling Services

By: Doug J. Chung

Only a few years ago, most software companies sold seat licenses for their products, charging customers on the basis of head count. But today, software is typically provided using cloud-based software-as-a-service (SaaS) models that charge customers fees for... View Details

Keywords: SaaS Business Models; Sales; Management; Business Model; Salesforce Management; Applications and Software; Customer Relationship Management

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2019
Chapter

Markets as Networks: The Dynamics and Implications of Interorganizational Network Structures

By: Ranjay Gulati and Maxim Sytch

We discuss existing research that applies a relational, socio-structural lens to studying organizations and markets. Research in this field has described markets first and foremost as networks of enduring relationships and repeated interactions among organizations. We... View Details

Keywords: Interorganizatonal Relationships; Social Networks; Networks; Markets

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02 Aug 2017
News

Why Do Women Bully Each Other at Work?

January 2023
Article

Social Networks, Ethnicity, and Entrepreneurship

By: William R. Kerr and Martin Mandorff

We study the relationship between ethnicity, occupational choice, and entrepreneurship. Immigrant groups in the United States cluster in specific business sectors. For example, Koreans are 34 times more concentrated in self-employment for dry cleaning than other... View Details

Keywords: Self-employed; Occupation; Entrepreneurship; Ethnicity; Immigration; Networks

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March 2004 (Revised October 2013)
Case

Innocents Abroad: Currencies and International Stock Returns

By: Mihir A. Desai, Kathleen Luchs, Elizabeth A. Meyer and Mark Veblen

What do international stocks contribute to the portfolio of a U.S. investor? How do currencies interact with stock price movements in determining the benefits of international diversification? This case helps students compare the risks and returns of foreign stock... View Details