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  • 29 Sep 2022
  • Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

“Difference is an acquired preference,” a colleague once told me. The statement seemed rather strange to me at first. Upon reflection, though, I understood what my colleague was saying: Difference is uncomfortable, unfamiliar, and sometimes even unsafe. Whether it is... View Details
Keywords: by Francesca Gino

    Michael Beer

    MICHAEL BEER

    Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

    • June 2013
    • Supplement

    Hexcel Turnaround—2001 (Video Supplement)

    This is the Video Supplement for Hexcel Turnaround - 2001(A), (B) and (C), HBS Cases 806099, 806100, 806101. View Details
    Keywords: Turnarounds; Human Capital; Organizational Change And Transformation; Organizational Culture; Organizational Management; Leadership; General Management; Bankruptcy; Bankruptcy Reorganization; Financial Crisis Management; Acquisitions; Debt Crisis; Debt; Debt Management; Crisis Management; Financial Crisis; Private Equity; Public Ownership; Resignation and Termination; Restructuring; Air Transportation Industry; Communications Industry; Electronics Industry; Industrial Products Industry; Manufacturing Industry; United States; Europe
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    • 07 Aug 2013
    • What Do You Think?

    Is There Still a Role for Judgment in Decision-Making?

    Summing Up What is the Proper Role of Judgment in Decision-Making? There is a seemingly universal (and currently popular) quest for rational processes—what Hamilton Carvalho terms "cognitive repairs"—to counter the foibles of View Details
    Keywords: by James Heskett
    • 13 Nov 2019
    • Research & Ideas

    Don't Turn Your Marketing Function Over to AI Just Yet

    envisioned “virtual market” machine could become a reality but would still require one missing ingredient: a soul. The “soul” is our human intuition, scientific expertise, awareness of customer preferences, and industry knowledge—all... View Details
    Keywords: by Kristen Senz
    • Research Summary

    Trust

    By: Sandra J. Sucher

    In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details

    Keywords: Power; Globalization; Leadership; Corporate Culture; Future Of Work; Innovation; Human Resources; Technology Strategy; Automation; Stakeholder Engagement; Employee Attitude; Customer Behavior; Shareholder Value; Government And Business; Impact Investing; Corporate Accountability; Corporate Change And Sustainability; Asia; Europe; South America; Middle East; North And Central America; Trust; Asia; Europe; South America; Middle East; North and Central America
    • 07 Jun 2004
    • Research & Ideas

    What Drives Supply Chain Behavior?

    types of process. Unfortunately, just identifying biases is not enough to get rid of them. We humans are resilient in our beliefs and assumptions. Intervention needs to be at the processes(roles, activities) and structural levels... View Details
    Keywords: by Sarah Jane Johnston
    • 2024
    • Working Paper

    The Crowdless Future? Generative AI and Creative Problem Solving

    By: Léonard Boussioux, Jacqueline N. Lane, Miaomiao Zhang, Vladimir Jacimovic and Karim R. Lakhani
    The rapid advances in generative artificial intelligence (AI) open up attractive opportunities for creative problem-solving through human-guided AI partnerships. To explore this potential, we initiated a crowdsourcing challenge focused on sustainable, circular economy... View Details
    Keywords: Large Language Models; Crowdsourcing; Generative Ai; Creative Problem-solving; Organizational Search; AI-in-the-loop; Prompt Engineering; AI and Machine Learning; Innovation and Invention
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    • 06 Jul 2016
    • What Do You Think?

    How Do We Pay for the Costs of Globalization?

    three-sentence summary of responses to this month’s very thorny question on how the human and societal costs caused by globalization can be remedied. As if the topic were not sufficiently complex, Hugh Quick questioned my use of the term... View Details
    Keywords: by James L. Heskett; Manufacturing
    • April 1983 (Revised October 2000)
    • Case

    People Express (A)

    By: Leonard A. Schlesinger and Debra Whitestone
    Describes the start up, strategy, organizational design, and operations over the first eighteen months of the airline. Focuses on the creative use of human resources as an integral part of the business strategy. View Details
    Keywords: Human Capital; Air Transportation; Organizational Design; Operations; Business Startups; Business Strategy; Air Transportation Industry; United States
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    • 03 May 2017
    • Book

    The Clear Connection Between Slavery and American Capitalism

    Keywords: by Dina Gerdeman
    • 25 Jun 2020
    • Blog Post

    Harvard Business School Class of 2021 Student Profiles

    The Class of 2021 is facing a time unlike any other in human history. In these unprecedented times, we at HBS are so grateful that these students will lead us into a better future filled with possibility, inclusivity, innovation, and... View Details
    • 01 Feb 2010
    • Research & Ideas

    The ‘Luxury Prime’: How Luxury Changes People

    Y.J. Chua and Xi Zou, an assistant professor at London Business School, suggest that luxury goods have an important effect on human behavior that is only now becoming clear—and that may have implications for addressing the continuation of... View Details
    Keywords: by Sarah Jane Gilbert

      Thomas J. DeLong

      Thomas J. DeLong is a Baker Foundation Professor of Management Practice and the former Philip J. Stomberg Professor of Management Practice in the Organizational Behavior Department at the Harvard Business School. He is an expert in leader development, organizational... View Details

      • 17 Oct 2024
      • Video

      Caroline Rees: A radical proposition is putting people at the center

      • February 2010 (Revised January 2013)
      • Case

      The Dabbawala System: On-Time Delivery, Every Time

      By: Stefan H. Thomke and Mona Sinha
      Describes the Mumbai-based Dabbawala organization, which achieves very high service performance (6 Sigma equivalent or better) with a low-cost and very simple operating system. The case explores all aspects of their system (mission, information management, material... View Details
      Keywords: Information Technology; Service Operations; Service Delivery; Logistics; Alignment; Management Systems; Human Resources; Innovation and Invention; Mumbai
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      • 06 Jun 2008
      • What Do You Think?

      Why Don’t Managers Think Deeply?

      According to the Zaltmans, while nearly all research techniques commonly used today probe humans only at their conscious level, the subconscious (offering deep insights) really determines behavior, and that explains why View Details
      Keywords: by Jim Heskett
      • June 2000
      • Case

      Four Seasons Hotels and Resorts

      Four Seasons has a love/hate relationship with technology, including the best Web site in the industry. This case examines how a leading service delivers high-tech/high-touch, and looks at its progressive human resource strategy. View Details
      Keywords: Information Technology; Service Operations; Accommodations Industry
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      • April 2021 (Revised December 2022)
      • Case

      Capitalism, Slavery, and Reparations

      By: Sophus A. Reinert and Cary Williams
      The birth of “Modern Economic Growth” constituted a watershed in human history, allowing societies to escape the Malthusian impasse and permanently raise living standards. While the new growth regime had lifted billions of people out of extreme poverty over the last... View Details
      Keywords: Reparations; Living Standards; Poverty; Social Issues; Economic Growth; Equality and Inequality; Globalized Economies and Regions; Human Needs
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      • June 2008 (Revised January 2010)
      • Case

      Name Your Price: Compensation Negotiation at Whole Health Management (A)

      By: Brian J. Hall, Deepak Malhotra and Nicole Bennett
      MBA student Monroe Davies is asked by a potential employer to determine his own compensation package. This case follows Jim Hummer, President and CEO of Whole Health Management and Davies through a unique recruitment process that raises questions of compensation and... View Details
      Keywords: Compensation and Benefits; Recruitment; Job Interviews; Negotiation Process; Personal Development and Career; Motivation and Incentives; Value
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