Publications

January 2008
Article

The Five Competitive Forces That Shape Strategy

This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In 1979, a young associate professor at Harvard Business School published his first... View Details

Keywords: Profit; Five Forces Framework; Industry Growth; Industry Structures; Business and Government Relations; Competitive Strategy

Find at Harvard

December 2014 (Revised February 2023)
Module Note

Legal Analysis: Customers

By: Lena G. Goldberg

This Note introduces the Module on Responsibilities to Customers taught in Leadership and Corporate Accountability, a required course in the Harvard Business School MBA program. The Note outlines the asymmetries inherent in the company-customer relationship and... View Details

Keywords: Customers; Corporate Accountability; Ethics; Legal Liability; Customer Relationship Management

06 Jun 2023
Cold Call Podcast

The Opioid Crisis, CEO Pay, and Shareholder Activism

Keywords: Re: Suraj Srinivasan; Health; Pharmaceutical; Distribution

01 Apr 2008
First Look

First Look: April 1, 2008

http://www.hbs.edu/research/pdf/08-024.pdf Cases & Course MaterialsThe Center for Creative Leadership Harvard Business School Case 308-013 The Center for Creative Leadership (CCL) was founded in 1970... View Details

Keywords: Martha Lagace

11 Jul 2017
First Look

First Look at New Ideas and Research, July 11

systems to help people succeed in both the short and long run. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52834 Harvard Business School Case 709-417 Betfair vs. UK Bookmakers... View Details

Keywords: Sean Silverthorne

2002
Other Unpublished Work

A View of Ontario: Ontario's Clusters of Innovation

In Working Paper 1, A view of Ontario: Ontario's clusters of innovation, we reviewed the importance of clusters of traded industries to an economy's productivity, innovation, and standard of living. Professor Michael Porter of the Institute for Strategy and... View Details

Keywords: Economics; Growth and Development; Canada

September–October 2012
Article

Toward a New Culture for Corporate Boards

By: Robert C. Pozen

A decade of business scandals and regulatory reforms find corporate America... facing fresh scandals and calls for more reforms. Robert Pozen, former chair of MFS Investment, noted director, and Harvard Business School faculty member, wonders if we have been fixing the... View Details

Keywords: Governing and Advisory Boards; Ethics; Change; United States

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April 2003 (Revised November 2003)
Case

Tom Tierney's Reflections

By: Ashish Nanda

The case writers began taking notes on Thomas (Tom) Tierney's life experiences and the lessons that he has derived from them based on his presentations at several Harvard Business School MBA and executive education seminars during 2000 through 2002. This was followed... View Details

Keywords: Personal Development and Career

Educators

October 1997
Case

Paula Morton

By: Hugo Uyterhoeven, Inna Feyns, Sean D. Keohane and Linda LaGorga

An MBA student is offered a job to turn around a publishing company with little chance of survival. The student is between her first and second year at Harvard Business School (HBS). The case describes both her management philosophy and the actions taken. The document... View Details

Keywords: Management; Information Publishing; Adoption; Leadership Development; Business or Company Management; Management Teams; Theory; Publishing Industry

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03 May 2016
First Look

First Look, May 3, 2016

By investing in training that is not likely to yield a good return, senior executives and their HR professionals are complicit in what we have come to call the "great training robbery." Download working paper:... View Details

Keywords: Sean Silverthorne

22 Aug 2017
First Look

First Look at New Research and Ideas, August 23

engagement practices. Finally, I explore the limits and anticompetitive concerns to the theory of change presented here. Harvard Business School Case 917-019 Buffer.com Social media company Buffer wanted to... View Details

Keywords: Sean Silverthorne

April 2006
Background Note

Informing Service Management with Customer Data

By: Frances X. Frei and Dennis Campbell

Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details

Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value

Educators

May 1, 2020
Article

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

By: Joseph B. Lassiter III and Danielle Kost

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change.
We asked faculty members affiliated with the Business and Environment Initiative at... View Details

Keywords: COVID-19; Health Pandemics; Climate Change; Environmental Sustainability

May 2002 (Revised September 2002)
Teaching Note

Creating New Services, Module Overview Note TN

By: Frances X. Frei

Taught in Managing Service Operations, an elective course in the Harvard Business School MBA program. Appropriate for any service course or service module within an operations or new product development course that targets MBA or executive education students.... View Details

Keywords: Service Operations; Product Development; Business Education; Product Positioning

Teaching Interest

Overview

Teaching Fellow - Transforming Health Care Delivery (THCD) at Harvard Business School - Taught by Ariel Stern Spring 2022, Spring 2023
Teaching Fellow - Introduction to System Dynamics for Executive MBAs at MIT Sloan - Taught by John Sterman and David... View Details

15 Dec 2010
Other Presentation

Value-Based Health Care Delivery

This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; ―A Strategy for Health Care Reform—Toward a Value-Based System, New England Journal of Medicine, June... View Details

Keywords: Health Care and Treatment; United States

1 Mar 2012
Other Presentation

Redefining German Health Care

This presentation draws on Redefining Health Care: Creating Value-Based Competition on Results (with Elizabeth O. Teisberg), Harvard Business School Press, May 2006; ―A Strategy for Health Care Reform—Toward a Value-Based System, New England Journal of Medicine, June... View Details

Keywords: Health Care and Treatment; Germany