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Show Results For
- All HBS Web
(1,760)
- People (17)
- News (514)
- Research (774)
- Events (7)
- Multimedia (27)
- Faculty Publications (366)
- 2021
- Working Paper
An Empirical Study of Time Allotment and Delays in E-commerce Delivery
By: M. Balakrishnan, MoonSoo Choi and Natalie Epstein
Problem definition: We study how having more time allotted to deliver an order affects the speed of the delivery process. Furthermore, we seek to predict orders that are likely to be delayed early in the delivery process so that actions can be taken to avoid delays.... View Details
Keywords: Logistics; E-commerce; Mathematical Methods; AI and Machine Learning; Performance Productivity
Balakrishnan, M., MoonSoo Choi, and Natalie Epstein. "An Empirical Study of Time Allotment and Delays in E-commerce Delivery." Working Paper, December 2021.
- 04 Sep 2001
- Research & Ideas
Governing the Family-Run Business
family-business-ownership system will vary somewhat based on the size and diversity of the business organization, the size and diversity of the ownership group, and the size, generation, and diversity of the family. One type of governance structure does not View Details
- 01 Sep 2023
- News
Solving for Z
the better. “The Gen Z input is exciting because it’s expanding the toolbox that you have available to attract and retain the best people,” says Breitfelder. “Every company just has to decide which tools are a good fit for their culture.” View Details
- June 2018
- Article
Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged
By: Clarence Lee, Elie Ofek and Thomas Steenburgh
We study how digital service firms can develop an active customer base, focusing on two questions. First, how does the way that customers use the service postadoption to meet their own needs (personal usage) and to interact with one another (social usage) vary across... View Details
Keywords: Customer Engagement; Adoption Routes; Word-of-Mouth; Digital Marketing; Bayesian Estimation; Customers; Communication; Consumer Behavior; Marketing; Internet and the Web; Analytics and Data Science
Lee, Clarence, Elie Ofek, and Thomas Steenburgh. "Personal and Social Usage: The Origins of Active Customers and Ways to Keep Them Engaged." Management Science 64, no. 6 (June 2018): 2473–2495. (Lead Article.)
- 10 Dec 2012
- Working Paper Summaries
Vulnerable Banks
Mastering the Management System
From HBSP: " Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and... View Details
- 04 May 2021
- Book
Best Buy: How Human Connection Saved a Failing Retailer
children, and to tell a personal story about that picture and about growing up. Earlier in the day, we had explored the notion of being “all in.” Being all in, I figured, has to connect with who we are and who we want to be. So, I wanted to understand what drove each... View Details
- 01 Mar 2024
- News
Game On
Valerie, a lifelong athlete who brings decades of experience in the fitness industry to the role of COO; Gordon is CFO and general counsel. People would naturally assume that a private, indoor club simply meant bringing the play out of... View Details
- 11 Feb 2002
- Research & Ideas
The Quiet Leader—and How to Be One
It's a perfectly natural thing. I think if a person working with and through other people has made the world a better place or avoided a problem for some organization, I'm willing to call him or her a leader. Whether they get a medal or an award or View Details
Keywords: by Martha Lagace
- 20 Nov 2007
- Working Paper Summaries
The “Fees → Savings” Link, or Purchasing Fifty Pounds of Pasta
- 27 Jul 2020
- Book
Reflection: The Pause That Brings Peace and Productivity
we fall short of some ideal—and given the busy pace of our lives, “good enough” reflection is a real accomplishment, he says. How do we aim for good enough? The answer, Badaracco says, is to find an approach that fits comfortably into... View Details
Keywords: by Dina Gerdeman
- 30 Sep 2019
- Book
6 Steps to Building a Better Workplace for Black Employees
in an attempt to recruit and retain more minorities, but the initiatives often fall short, the authors say. The problem: These programs tend to focus on helping black employees fit into the status-quo culture, rather than eliminating... View Details
Keywords: by Dina Gerdeman
- Profile
Harshini Chengareddty
thought there were clear-cut ways to be an effective or ineffective, good or bad leader but I’ve learned that there is no “one size fits all” approach to leadership. Every team and organization operates differently, and, in my opinion,... View Details
- Web
Rock 100: The Network - Entrepreneurship
In the meantime, let us know about you or a fellow alumni that you think should be in the network! If you or your nominee fit the criteria listed below, you (or your nominee) will be welcomed to the Rock 100 network and begin to receive... View Details
- 13 Feb 2020
- Book
Open Your Organization to Honest Conversations
mistakes, says Beer in his new book Fit to Compete: Why Honest Conversations about Your Company’s Capabilities Are the Key to a Winning Strategy. Beer, who has spent 45 years working with hundreds of companies to execute organizational... View Details
Keywords: by Dina Gerdeman
- 07 Jan 2010
- Working Paper Summaries
International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination
- March–April 2023
- Article
Market Segmentation Trees
By: Ali Aouad, Adam Elmachtoub, Kris J. Ferreira and Ryan McNellis
Problem definition: We seek to provide an interpretable framework for segmenting users in a population for personalized decision making. Methodology/results: We propose a general methodology, market segmentation trees (MSTs), for learning market... View Details
Keywords: Decision Trees; Computational Advertising; Market Segmentation; Analytics and Data Science; E-commerce; Consumer Behavior; Marketplace Matching; Marketing Channels; Digital Marketing
Aouad, Ali, Adam Elmachtoub, Kris J. Ferreira, and Ryan McNellis. "Market Segmentation Trees." Manufacturing & Service Operations Management 25, no. 2 (March–April 2023): 648–667.
- 22 Feb 2024
- Blog Post
It’s Time to Build: Why the MS/MBA Is Right for You!
generally applicable, I also hoped to stay technical where possible, especially in 2021 amid the changing environment for AI and Web3. A conversation with a friend and mentor Emily Batt (MS/MBA 2020) convinced me that Harvard’s MS/MBA was the right View Details
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
something the airline takes very seriously." Beyond The Core The JetBlue case fits well with the overall course focus of growing and refining an operating model, Huckman says. "After you spend time perfecting your operation, you... View Details
- 29 Nov 2022
- Research & Ideas
How Much More Would Holiday Shoppers Pay to Wear Something Rare?
equally important goal of fitting in with the rest of society,” says Chiara Farronato, assistant professor at Harvard Business School. “Too much of a thing and it becomes a commodity, too little of a thing and it becomes something that’s... View Details