Exploratory Learning Behaviors - Publications - Faculty & Research

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

guys! Not only did the store layout not conform to the buying behavior of many women, but also the store support staff were not always oriented to providing help in ways women wanted to be helped. For example, while women were interested... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

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Faculty & Researchers - Managing the Future of Work

on Managing the Future of Work and co-PI of the Digital Reskilling Lab. Her research focuses on managerial and organizational drivers of productivity and growth in corporations and the public sector. She co-founded several large-scale projects to measure management... View Details

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Accounting & Management Awards & Honors - Faculty & Research

: Received the 2015 Charles M. Williams Award for Excellence in Teaching. Eugene F. Soltes : Winner of the 2015 Hillcrest Behavioral Finance Award from Hillcrest Asset Management for “Being Surprised by the Unsurprising: Earnings... View Details

25 Nov 2019
Research & Ideas

When Your Passion Works Against You

Passion: When and How Expressing Passion Elicits Status Conferral and Support from Others, was published in July 2019 in the journal Organizational Behavior and Human Decision Processes. “Passion, like a smile, is contagious.” In the... View Details

Keywords: by Dina Gerdeman

18 Sep 2018
First Look

New Research and Ideas, September 18, 2018

under-provision of innovation. Firms have clear incentives to engage in strategic behavior because policymakers use market outcomes as a benchmark in designing regulation. This study examines a unique energy efficiency standard for... View Details

Keywords: Dina Gerdeman

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

Maurice Schweitzer. Q: Are goals by themselves a problem, or is it the way we use them? A: When we can so easily predict the dysfunctional behavior that will ensue, I would argue that it is the goals themselves. Far too often, people want... View Details

Keywords: by Sean Silverthorne

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RGE Report - Race, Gender & Equity

landscape may appear separate, but they are inextricably linked—especially for board leaders. [...] Read more 14 May 2025 Rewiring the Workplace: Behavioral Economics and the Future of Inclusive Organizations Addressing systemic... View Details

17 Oct 2019
Research & Ideas

‘Chick Beer’ for Women? Why Gender Marketing Repels More Than Sells

previous research, even stereotypes that cast people in a positive light—such as suggesting that women are kinder than men or that Asians excel in math—can trigger a negative reaction from these groups. Some companies have learned this... View Details

Keywords: by Dina Gerdeman; Consumer Products

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Advisory Board - Entrepreneurship

Advertising Bureau, where he continues to champion innovation in online advertising. Bonnie had guided the successful marriage of CNET Networks' authoritative, award-winning content with the power of technology, evolving the company's leading media brands into vibrant... View Details

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

quickly. “If you just keep experimenting, people [in the company] will say, when do the sales come in? You don’t have that much time to keep trying,” Datar says. “The only solution is to learn fast, take action, and continue to build on... View Details

Keywords: by Dina Gerdeman; Retail

01 Jun 2024
News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and... View Details

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

stores to 2,227. This surprising resurgence piqued the interest of Ryan Raffaelli, an assistant professor in the Organizational Behavior unit at Harvard Business School, who studies how mature organizations and industries faced with... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

01 Nov 2016
First Look

First Look - November 1, 2016

Behavioral Decision Making The Impact of 'Display-Set' Options on Decision-Making By: Karmarkar, Uma R. Abstract—The way a choice set is constructed can have a significant influence on how individuals perceive and evaluate their options... View Details

Keywords: Sean Silverthorne

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Design Thinking Course | HBS Online

processes Develop a strategic innovation toolkit and learn when and how to apply design thinking and innovative problem-solving tools and exercises Practice empathy in applying a human-centered approach to design techniques, such as user... View Details

04 Jan 2024
News

Great Heights

In 2019, after more than a decade scaling the heights of product management in Silicon Valley, Lisa Kostova (MBA 2009) decided to take on a different kind of climb. Over a sabbatical year, Kostova trained for and summited Denali, which, at 20,310 feet, is the tallest... View Details

Keywords: Amy Crawford

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

defined and measured for impact on the bottom line. It was more than 40 years after researchers Fritz Roethlisberger and William Dickson first suggested the impact on performance of some behaviors that would be included under the umbrella... View Details

Keywords: by James Heskett

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm perpetuates this. Another source of bias is incomplete or unrepresentative information. A famous example is facial recognition. If I use mostly photos of white men to train the machine to learn facial recognition, the machine... View Details

Keywords: by Rachel Layne

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

now teaches organizational behavior and leadership at HBS, DeLong has worked alongside hundreds of HNAPs. He calls himself a card-carrying group member, albeit in recovery. Recovery, to DeLong, entails confronting and getting control of... View Details

Keywords: by Kim Girard

20 Jun 2017
First Look

First Look at New Research and Ideas, June 20

Psychological Science Should Governments Invest More in Nudging? By: Benartzi, Shlomo, John Beshears, Katherine L. Milkman, Cass R. Sunstein, Richard H. Thaler, Maya Shankar, Will Tucker-Ray, William J. Congdon, and Steven Galing Abstract—Governments are increasingly... View Details