Exploratory Learning Behaviors - Publications - Faculty & Research

01 Jun 2023
News

Curb Appeal

Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

20 Nov 2017
Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

stores to 2,227. This surprising resurgence piqued the interest of Ryan Raffaelli, an assistant professor in the Organizational Behavior unit at Harvard Business School, who studies how mature organizations and industries faced with... View Details

Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail

01 Sep 2023
News

3-Minute Briefing: Frances Haugen: (MBA 2011)

realize that what you’re experiencing is not uniquely special, because others have struggled the way you’ve struggled. That understanding brings so much strength and resilience. Every single time we’ve invented a social medium, we’ve had to View Details

Keywords: Julia Hanna; whistle blower; Facebook; leadership; social media

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

defined and measured for impact on the bottom line. It was more than 40 years after researchers Fritz Roethlisberger and William Dickson first suggested the impact on performance of some behaviors that would be included under the umbrella... View Details

Keywords: by James Heskett

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm perpetuates this. Another source of bias is incomplete or unrepresentative information. A famous example is facial recognition. If I use mostly photos of white men to train the machine to learn facial recognition, the machine... View Details

Keywords: by Rachel Layne

25 Apr 2024
News

Origin Stories

American Petroleum Institute. At Harvard and Harvard Business School, Hess learned the language of business and the languages of the countries where Hess did business, including Spanish, Arabic, and Farsi. “I had no idea at the time that... View Details

28 Sep 2023
News

Meet the New HBS Team Helping Alumni Clubs and Associations to Thrive

Stockwell joins HBS from Tufts University, where she worked in Career Services and External Relations. Prior to that, she worked at Forrester Research as a senior consultant in learning and growth and human resources. Having lived and... View Details

Keywords: Margie Kelley; community service

31 Oct 2018
What Do You Think?

What is the Function of Fear in Leadership?

getting short-term change out of a fear of consequences, only perpetuates long-term fear, which decreases innovation, collaboration, and growth ” On the other hand, Paul argued that, “The ever growing body of neurological research has found that at times fear can lead... View Details

Keywords: by James Heskett

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

Maurice Schweitzer. Q: Are goals by themselves a problem, or is it the way we use them? A: When we can so easily predict the dysfunctional behavior that will ensue, I would argue that it is the goals themselves. Far too often, people want... View Details

Keywords: by Sean Silverthorne

05 Jun 2012
First Look

First Look: June 5

firms' geographic expansion across time and markets. Specifically, we build a model in which two firms that differ in their capabilities enter sequentially into two markets with different potentials for profit. The model is solved using game theory under three View Details

Keywords: Sean Silverthorne

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

now teaches organizational behavior and leadership at HBS, DeLong has worked alongside hundreds of HNAPs. He calls himself a card-carrying group member, albeit in recovery. Recovery, to DeLong, entails confronting and getting control of... View Details

Keywords: by Kim Girard

01 Oct 2013
First Look

First Look: October 1

Publications August 2013 Journal of Economic Behavior & Organization Religion, Politician Identity and Development Outcomes: Evidence from India By: Bhalotra, Sonia, Guilhem Cassan, Irma Clots-Figueras, and Lakshmi Iyer... View Details

Keywords: Sean Silverthorne

01 Apr 2008
First Look

First Look: April 1, 2008

behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their online grocer with the purchases the same customers make when... View Details

Keywords: Martha Lagace

22 Dec 2008
Research & Ideas

10 Reasons to Design a Better Corporate Culture

excerpt, the authors outline the top 10 lessons of the best practitioners, from ING Direct to Build-A-Bear Workshop to Harrah's Entertainment.We can learn a great deal from organizations whose strong and adaptive ownership cultures give... View Details

Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler

12 Jun 2018
First Look

New Research and Ideas, June 12, 2018

period. Stock indexes can transform longstanding behavior via nonpecuniary channels. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53030 Machine Learning and Human Capital:... View Details

Keywords: Dina Gerdeman

Web

Faculty & Research - Business History

Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production processes American automakers... View Details

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

effect of toxic workers, whose behavior tends to rub off on coworkers over time. If a company keeps a toxic worker, managers need to be on “red alert,” since coworkers have an increased propensity to become toxic themselves, Minor... View Details

Keywords: by Roberta Holland

02 Jun 2020
Research & Ideas

Coronavirus Careers: Cloud Kitchens Are Now Serving

has raised both excitement and significant funding, building a successful cloud kitchen has proved easier said than done. In dozens of interviews, we learned that even the most sophisticated data users like Uber Eats have struggled to... View Details

Keywords: by Lena Ye and Geoffrey Jones; Food & Beverage

Web

Health Care - Faculty & Research

startup full-time was exciting, they also needed to tackle pressing questions and unique challenges around the right clinical problem to target and with what technological and behavioral mechanism. Would the digital therapeutics space... View Details

July 2022
Teaching Note

Arçelik (A), (B): From a Dealer Network to an Omnichannel Experience

By: Ayelet Israeli, Fares Khrais and Menna Hassan

Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details

Citation

Purchase

Publications