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Show Results For
- All HBS Web
(979)
- People (2)
- News (235)
- Research (658)
- Events (3)
- Multimedia (3)
- Faculty Publications (154)
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
retailers’ margins and even increase conversion. We demonstrate using a simple theoretical framework that inducing consumers to inspect higher-priced items first may simultaneously increase the average price of items sold and the overall... View Details
Keywords: Dina Gerdeman
- 06 Dec 2021
- News
Tipping Point
purchase price—with about 3 percent of consumers choosing to tip. She believes consumer education and trust, as well as frictionless tipping options, will drive those numbers higher. When Kahawa launched... View Details
- 07 Mar 2007
- Research & Ideas
How Do You Value a “Free” Customer?
the same over time? Does it increase or decrease? A: Customer value changes over time, and in our data we find that the value is increasing over time. In general, we expect customer value to initially increase as the firm grows and later... View Details
- 22 Jun 2023
- News
Finding Her Place
Photo: Courtesy Chapman Partnership Symeria Hudson (MBA 1997) never expected to find herself leading a nonprofit. Hudson had spent the first 25 years of her career in the corporate world—the first 10 years in View Details
- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
technologies. Lesson 1: Use Technology To Create An Immediate, Tangible Benefit For The Consumer. If consumers don't see how technology is going to help them, they often assume that it's going to be used against them. When UPC scanners... View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
today, a combination of fragmentation in consumer shopping behavior and emerging alternatives to home delivery will change how Americans buy consumables. The inexorable march of internet technology will create significant changes in the... View Details
- 09 Jan 2020
- Blog Post
Navigating Grey in the Ever-Evolving Tech Community
partner with me and really up level the work, but I did build some creative confidence in those six months that I hadn’t been expecting to build. What type of person thrives working at the intersection of tech and organizations? Someone... View Details
- 15 Dec 2009
- First Look
First Look: Dec. 15, 2009
mere six months later and was an immediate success. The demand for the card exceeded expectations by far and the bank was inundated by more than 100,000 applications in the first weeks. The road to the... View Details
Keywords: Martha Lagace
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
increasing. The more you give for free, the more consumers expect to get for free." And with consumer expectations high, the already crowded and... View Details
Keywords: Garry Emmons
- 22 Feb 2022
- News
Savings and Loam
finding brands in every aisle that align with their values. An entire generation of these consumers expects their purchasing power to be deployed as a force for good, whether that means supporting humane... View Details
- 31 May 2011
- First Look
First Look: May 31
and James WeberHarvard Business School Case 511-065 Kevin Laracey, founder of Paydiant, needed to figure out how to launch a payment processing company with a new technology based on smart phones. Consumers had increasingly turned to... View Details
Keywords: Sean Silverthorne
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
consumer in the world, exceeding the wine-producing European countries such as France and Italy, which had long dominated world markets. The paper identifies the late 1960s and 1970s as the major turning... View Details
Keywords: Carmen Nobel
- 01 Dec 2017
- News
Research Brief: Better Brainstorming
having a high verbal fluency and a willingness to share). The budding entrepreneurs were then asked to work together to come up with new software products for the booming Indian wedding industry. The ideas generated by the teams were rated by Indian View Details
Keywords: Jennifer Myers
- 01 Dec 2016
- News
Research Brief: So Many Sites, So Little Time
Shane Greenstein (photo by Russ Campbell) Shane Greenstein (photo by Russ Campbell) Understanding how people spend their time online is essential for any organization hoping to capture and keep consumer eyeballs—yet what we know about... View Details
- 16 Jul 2019
- News
The Making of a Movement
into our lives versus the other way around... I refuse to give in to this disease.” Driven by Jen’s relentlessness and energized by the response to their first fundraiser, the Linns moved forward with Cycle for Survival in 2008. Again, the results View Details
- 01 Sep 2010
- News
Start-Ups Make Their Pitch
their start-up pitches to a panel of judges in late April. To his surprise, Mahesh, representing the HBS Club of India, took top honors and was awarded a $25,000 cash prize for his plan to manufacture low-cost medical beds for Indian health-care institutions. “I View Details
- 23 Jul 2014
- Lessons from the Classroom
Innovation Is Magic. Really
product and service experiences that exceed customer expectations and the offerings of competitors. What's the secret? Success in business as well as magic has less to do with clever marketing and more to do with the innovation process,... View Details
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)
From Denial: Why Business... View Details
- 01 Mar 2024
- News
The Exchange: Takeaways from the Takedown
think an interesting question here is: At what point is an entrepreneur—particularly someone who doesn’t have experience in business, per se—supposed to grow up and design those systems? When you start a business in your garage, we don’t View Details
- 09 Mar 2023
- Blog Post
Port Esbjerg: Deploying Offshore Wind
Approximately 80% of Europe’s current offshore wind capacity has passed through the port. As the world seeks to reduce its reliance on fossil fuels, offshore wind is expected to play an increasingly important role in providing renewable... View Details