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Show Results For
- All HBS Web
(1,178)
- News (272)
- Research (781)
- Events (3)
- Multimedia (6)
- Faculty Publications (258)
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- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
select components from the PLC and tailor them to the needs and behaviors of individuals and teams. The PLC is flexible and immediately accessible, and it enables employees to pick up skills in the context... View Details
Keywords: Dina Gerdeman
- 05 Apr 2017
- Research & Ideas
For Women Especially, It Pays to Know What Car Repairs Should Cost
call center staff had experience in extracting repair prices from service shops. “They were willing to have their experienced employees use our scripts, so that was ideal for us to test the effect of consumer price knowledge on seller... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of those? A: Frei: We usually... View Details
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
safety of the employees who make the goods that the retailer sells? No need to feel awkward if your answer is no. Most people do not think about the harms created by indirect actions, that is, behaviors that... View Details
- 27 Sep 2004
- Research & Ideas
IBM Finds Profit in Diversity
understand differences among the groups and find ways to appeal to a broader set of employees and customers," according to HBS professor David A. Thomas. Since then, the number of female executives in the company has grown by 370... View Details
Keywords: by David A. Thomas
- 08 May 2007
- First Look
First Look: May 8, 2007
Periodical:Harvard Business Review 85, no. 5 (May 2007) Abstract Anyone in management knows that employees have their good days and their bad days—and that, for the most part, the reasons for their ups and downs are unknown. Most managers... View Details
Keywords: Martha Lagace
- 21 Sep 2010
- First Look
First Look: September 21, 2010
organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study... View Details
Keywords: Sean Silverthorne
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details
Keywords: by Staff
- 21 Jul 2009
- First Look
First Look: July 21
stronger. Download the paper: http://www.hbs.edu/research/pdf/09-051.pdf Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers (revised) Authors:David I. Levine and... View Details
Keywords: Martha Lagace
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
Fargo, the poster child for dysfunctional behaviors in recent months, has an independent board chair.) Employees in need of their jobs have been afraid to report dysfunctional behaviors, even when they... View Details
Keywords: by James Heskett
- 17 Nov 2003
- Research & Ideas
The Business Case for Diabetes Disease Management
"silent killer" diabetes requires behavioral and lifestyle changes that are difficult for many patients to commit to, even patients with the best intentions. Privacy was another concern: Would View Details
- 09 Feb 2004
- Research & Ideas
Got a New Strategy? Now Make it Happen
Typically, this involves looking closely at the roles and decision rights of various parts of the business, as well as changing the behavior of people at all levels. Public, organization-wide conversations about such fundamental issues... View Details
Keywords: by Michael Beer & Russell A. Eisenstat
- 22 Oct 2013
- First Look
First Look: October 22
Publications August 2013 PLoS ONE Prosocial Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Elizabeth W. Dunn, Michael I. Norton, and Jordi Quoidbach Abstract—In three field studies, we... View Details
Keywords: Sean Silverthorne
- 05 Jun 2007
- First Look
First Look: June 5, 2007
change in the information set for employees when the incentives and decision rights remain unchanged. Also examines the tradeoffs front-line employees face as they divide their efforts between reaching new... View Details
Keywords: Martha Lagace
- 25 Mar 2021
- Research & Ideas
Steer Clear of the Blind Spots That Derail Experiments
Should companies let employees keep working remotely after the COVID-19 pandemic ends? Assessing the impact of remote work has involved a lot of guesswork for business leaders, but it doesn’t have to be that way. Consider the Chinese... View Details
Keywords: by Danielle Kost
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
marketing beliefs and expenditures regarding brand building and the lifetime value of a customer. It may also suggest different approaches to the management of human resources, specifically methods for retaining employees who will be... View Details
- 12 Oct 2006
- First Look
First Look: October 12, 2006
Note on Human Behavior: Character and Situation Harvard Business School Note 404-091 When we think of human behavior, especially from a moral perspective, we are often drawn to explanations that rest on character. In simple terms, we conclude that virtuous View Details
Keywords: Sean Silverthorne
- 07 Jan 2015
- What Do You Think?
SUMMING UP: What Are the Limits On Workplace Transparency?
Summing Up What Isn't Off Limits When it Comes to Transparency? The discussion of this month's column on corporate transparency to employees made it clear that we have reached a point at which disclosure of pay information in... View Details
Keywords: by James Heskett
- 03 Nov 2011
- What Do You Think?
The Ultimate Question in Management
continuously inspire the passion and confidence for every employee to perform their role at the expected level or better?" (from Barry Cohen), "Will the world be a better place if I do my job well?" (from Mo Bjornestad),... View Details
Keywords: by James Heskett
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
welcome. In fact, new hires often enter fresh roles feeling optimistic and confident their organizations are eager to hear from them, but over time, employees increasingly feel less “psychologically safe” to contribute ideas, new research... View Details